Verified CustomerWe appreciate you sharing your experience with us. It’s like a soap opera sometimes in the automotive world, isn't it? One minute you're just casually driving, and the next you're in a two-week drama with the check engine light starring as the main antagonist. We want to ensure you know that the extended time with your car was necessary due to the complexities of the repairs. Regarding the pricing, we understand how it can feel like a rollercoaster without a seatbelt when it comes to parts and labor costs. We always strive to provide quality service and the right parts for your vehicle, but we totally get that it might feel a bit overwhelming at times. If you have any lingering concerns or questions about the work done, don’t hesitate to reach out. Your satisfaction is important to us. I tried to keep you informed and up to date as we went along the mechanical repair process
I kept you up to date on your vehicle as well as pricing. the parts we used are ac delco gm Oem certified parts . we do not purchase parts from ROCK AUTO . I am sorry for any delays you encountered ,when speaking to you , you indicated there was no rush . I wanted to make sure your vehicle was good for as . We did all the work you requested.