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Jones Bel Air Nissan

Average Score
Overall Rating 1.8/5Overall Rating 1.8/5Overall Rating 1.8/5Overall Rating 1.8/5Overall Rating 1.8/5
1.8
(6 Reviews)
-100
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Score Details

5 stars
16%
4 stars
<1%
3 stars
<1%
2 stars
16%
1 star
66%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
-100
Net Promoter Score ®

Business Details

Categories
Contact
(410) 879-6400 x1301
No Business Hours Provided

Business Hours

* No Time Zone Provided
1506 Belair Road Bel Air, MD 21014
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Jones Bel Air Nissan's Reviews
Overall Rating 1.8/5Overall Rating 1.8/5Overall Rating 1.8/5Overall Rating 1.8/5Overall Rating 1.8/5
1.8
(6 Reviews)
Write a Review
Recent Reviews
MW
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MAW W.
Bel Air, MD
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/03/2024
0
Turned away for being 1 minute late
Had an 11:00 a.m. appointment (they also give ~15 mins grace if you're running late) for a Nissan Murano AWD and got there at 11:16 a.m. for safety concern issues. A rear passenger safety belt and the safety camera for alignment. Checked in, explained the issue, so far so good until I got to an older portly service tech with grey hair and a grey moustache. For 2 simple issues he said I would need to leave the vehicle at the repair shop. I said, I always wait, no problem. He said no, it's our lunch break and they're changing the shifts. That just seemed odd to me that it would even factor in. Just deal with it. Anyway, the service tech told me I was late (excuse me, you kidding? I said), and I would need to leave the vehicle with them till they could get round to dealing with it as other customers were in front of me. I said, I'll wait. He said I don't know how long it will take. I said, OK, forget it. Sorry to have interfered with your lunch break. I hope you have a good lunch. So much for SAFETY FIRST!! Anyway, I left, I canceled. I was told by the service manager an agent would call me back to reschedule. They didn't. I was left infuriated and so let down by Nissan. These guys have damaged the Nissan Corporate Brand and Image. So I did not get it rescheduled. I took my vehicle to a specialist repair technician. Guess how long it took? 20 minutes!!! TWENTY MINUTES!! Jones Nissan of Bel Air, MD - YOU ARE A DISGRACE!! Where's your work ethic? People beware. These guys are a joke.
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