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Keeler Collision Center

Average Score
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(28 Reviews)
55
Write a Review

Score Details

5 stars
71%
4 stars
9%
3 stars
9%
2 stars
2%
1 star
6%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
55
Net Promoter Score ®

Business Details

About

Make Your Vehicle Repairs That Much Easier
Welcome to Keeler Collision
At Keeler Motor Car Company we understand that you need a professional auto body shop that’s capable of restoring your car to factory specifications and finish. We also understand how important it is to get your bodywork completed and your vehicle back on the road as Make Your Vehicle Repairs That Much Easier
Welcome to Keeler Collision
At Keeler Motor Car Company we understand that you need a professional auto body shop that’s capable of restoring your car to factory specifications and finish. We also understand how important it is to get your bodywork completed and your vehicle back on the road as quickly as possible.

That’s why our factory-certified technicians can help with any brand or model and make sure you get the repair you deserve. ...more

Categories
Collision Repair, Auto Body, Body Shop
Contact
(518) 586-5713
Visit Website
Closed
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
1111 Troy-Schenectady Rd Latham, NY 12110
Get Directions
Keeler Collision Center's Reviews
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(28 Reviews)
Write a Review
Recent Reviews
RP
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Robert P.
BMW X5 xDrive40i Sports Activity Vehicle
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/01/2025
verified customerVerified Customer
10
Top notch service
A wonderful experience from start to finish
IB
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Inna B.
BMW X3 xDrive 30i Sports Activity Vehicle
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/04/2025
verified customerVerified Customer
10
Outstanding job!
BAILEY! THANK YOU VERY MUCH FOR BEING SO ATTENTIVE TO YOUR CUSTOMERS. IT'S BEEN A REAL PLEASURE TO KNOW YOU.
DV
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Deepu V.
Tesla Model Y AWD w/Long Range Battery
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/02/2025
verified customerVerified Customer
0
Car Collision repair
Took almost two months without proper justification. No proper communication or update of the repair. Because of these reasons I had pay months of rental car from my pocket. Very disappointed.
VP
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Victor P.
BMW 3 Series 330i xDrive
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2025
verified customerVerified Customer
10
Car Collision
Bailey was fantastic to work with and extremely professional. She is the type of person every business should have dealing with customers. I hope you pay her well because she represents Keeler extremely well.
CS
Carole S.
Tesla Model 3 AWD w/Long Range Battery
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2025
verified customerVerified Customer
10
Beautiful work and great care taken to protect car and beautifully cleaned before returning it to me!
I did it above….great work ….highly satisfied!
SC
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Stephanie C.
Mercedes Benz E-Class E300 4MATIC
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/14/2025
verified customerVerified Customer
0
Collision repair
I am highly upset with the way I was treated at Keeler Mercedes. My car was vandalized while on a trip to NYC, so i called my insurance agent to get a claim started. I received several referrals to collision shops in the area, but decided go with Keeler. Big mistake! At first, the interaction with Bailey(customer rep) went well, but things took a turn for the worst when i picked up my vehicle on 5/7/25. Firstly, the vehicle had several areas that were not addressed, in addition to new damages that were not there when I dropped off the vehicle. Also, the inside of the vehicle had a very bad smell. Clearly the job was rushed and handled poorly. Bailey was apologetic, and admitted that her team dropped the ball, and said, “I would never deliver a vehicle that is in this condition to a customer”. She advised me to take the vehicle home, and said she would call me with a plan in a couple of days. The call never happened. So, I ended up calling Keeler to follow up, and spoke to two of her bosses. They were both dismissive and rude! I was told that a supplementary claim would be submitted to Geico for the areas that was missed but the other areas are not on them. Bad business practices! I will be reporting this experience to the Attorney Generals office as well.
CB
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Claude B.
BMW 5 Series 530i xDrive
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2025
verified customerVerified Customer
10
Insurance Claim
We had a great experience with Keeler for our car repair after an accident.
The work performed is impeccable, but the best was the support and help from Bailey, their representative. She was friendly, very helpful and supportive throughout the ordeal. Thank you very much for everything.
AR
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Ashley R.
BMW X4
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2025
verified customerVerified Customer
10
Excellent experience.
Bailey and the team at Keeler were excellent and kept me informed during the process!
DM
Dennis M.
BMW X1 xDrive28i Sports Activity Vehicle
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2025
verified customerVerified Customer
10
Great customer service by Bailey Hogan.
Great customer service by Keeler and Bailey Hogan. Bailey was very professional knowledgeable and helpful. Keeler is very lucky to have her as an employee. Bailey is the reason I would highly recommend Keeler collision. Thanks to Keeler and Bailey Hogan I will keep coming to Keeler.
KP
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Katie P.
Honda Passport EX-L AWD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/07/2025
verified customerVerified Customer
10
Vehicle was involved in a hit-and-run.
Excellent service on a timely manner!
JV
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James V.
BMW Z3 M 3.2L
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/05/2025
verified customerVerified Customer
10
Body Shop Repair
Derek Paradise did an excellent job of working with insurance companies, providing me updates and answering my questions. The repair to my car was also excellent, in that it is virtually invisible. The paint blends perfectly with the original color and my 22 year old car appears new. Thank you.
CB
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Cynthia B.
Honda HR-V LX AWD w/Continuously Variable Transmission
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/28/2024
verified customerVerified Customer
10
2025 Honda HR-V
My car was hit at the hospital parking lot. From the moment I took my car in Bailey was very helpful and provided great customer service. I appreciate all the service I was provided.
SB
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Sayed B.
BMW X6 X Drive
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/19/2024
verified customerVerified Customer
10
Excellent and friendly
He’s very friendly
NM
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Nedim M.
BMW 5 Series 530i xDrive
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/19/2024
verified customerVerified Customer
0
Spoiler installed wrong
After many tries they never wanted to resolve my problem nor do the refund for their sloppy work.
Kristina W. from Keeler Collision Center responded on 12/24/2024 05:34 AM

Hi Nedim, 
We'd be happy to resolve the problem for you however that means you would have to allow us to pick up the vehicle and then deliver it back to you as we have attempted to make arrangements for. We understand this may be an inconvenience so if you need to wait until after the holidays to be without the vehicle for the day please let us know what day would work for you.
Happy Holidays!

CN
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Cathy N.
Queensbury, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2024
10
Collision repairs to my X3
From the start of the process the team was very helpful and explained the process. Bailey was exceptional at keeping us informed and Carisa was a gem negotioating with our insurance company. Both are very professional and knowledgeable in their fields. Our insurance adjuster commented on this also. Thank you to the whole team for helping in making our vehicle shine again!
Displaying Review 1 - 15 of 28 in total
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