Kelly Hyundai will provide you with the highest quality service and maintenance on your vehicle.Kelly Hyundai will provide you with the highest quality service and maintenance on your vehicle.
On May 17, 2024, I filed a complaint with Hyundai Consumer Affairs. It escalated to a case manager. A 2020 Tucson that my father purchased in March of 2023, has been in the repair shop for 12 weeks now, with no ETA on when it will be repaired. They have provided a loaner vehicle for my parents during this time.
As of 5/28/24, the case manager from Corp Hyundai gave me an update that the previous two electronic control units were not programmed by the manufacturer. Possible bad batch of parts. It seems the transmission was replaced on my father’s 2020 Tucson, and then needed this electronic control unit to make the new transmission run. Then on 6/13/24, the case manager from Corp Hyundai called with an update that they received the 3rd electronic control unit and it was calibrated. The vehicle is running, and they just want to check the wiring and ensure the check engine light does not come on.
As of 6/20/24, I do not hear an update. I sent an email to the case manager asking for an update. She sent me a response by email on 6/24/24, stating the Service Manager at Kelly Hyundai on Tuesday confirmed the Engine Control Module was programmed, installed and functioning properly. While completing the final testing, they found the transmission solenoids were not transmitting properly and also, the vehicle needs a replacement engine control harness. Regrettably, the engine control harness is on a national back order. She has been working the last couple of days to get an update on this part. No ETA for the harness but she will keep me updated every week.
My father, or anyone for that matter, should not have to continue to "hope" that the parts "on their way" will be installed correctly and/or function properly. Too many times now this has shown to not be the case. The 2020 Tucson has been in the service department for 12 weeks.
Given the circumstances and the extended delay in repairs, my parents' confidence is now way beyond repair and they are requesting a full refund and at that time will return the loaner vehicle.
I am hoping that someone at Kelly Hyundai is able to settle this with a full refund to my parents.
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As of 5/28/24, the case manager from Corp Hyundai gave me an update that the previous two electronic control units were not programmed by the manufacturer. Possible bad batch of parts. It seems the transmission was replaced on my father’s 2020 Tucson, and then needed this electronic control unit to make the new transmission run. Then on 6/13/24, the case manager from Corp Hyundai called with an update that they received the 3rd electronic control unit and it was calibrated. The vehicle is running, and they just want to check the wiring and ensure the check engine light does not come on.
As of 6/20/24, I do not hear an update. I sent an email to the case manager asking for an update. She sent me a response by email on 6/24/24, stating the Service Manager at Kelly Hyundai on Tuesday confirmed the Engine Control Module was programmed, installed and functioning properly. While completing the final testing, they found the transmission solenoids were not transmitting properly and also, the vehicle needs a replacement engine control harness. Regrettably, the engine control harness is on a national back order. She has been working the last couple of days to get an update on this part. No ETA for the harness but she will keep me updated every week.
My father, or anyone for that matter, should not have to continue to "hope" that the parts "on their way" will be installed correctly and/or function properly. Too many times now this has shown to not be the case. The 2020 Tucson has been in the service department for 12 weeks.
Given the circumstances and the extended delay in repairs, my parents' confidence is now way beyond repair and they are requesting a full refund and at that time will return the loaner vehicle.
I am hoping that someone at Kelly Hyundai is able to settle this with a full refund to my parents.