Verified CustomerThanks for sharing your experience with us. It’s great to hear that everything was mostly up to par; however, it sounds like we dropped the ball on the communication front. We definitely understand how important it is to have a consistent point of contact, especially when you're waiting on something as vital as an oil change. We'll be sure to pass this on to make sure our team steps up their communication game—after all, we wouldn't want to leave you in the dark while your car gets pampered! Your feedback is invaluable, and we appreciate you bringing it to our attention.