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Ken Ganley Hyundai North Olmsted

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,751 Reviews)
72
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Score Details

5 stars
84%
4 stars
9%
3 stars
3%
2 stars
1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original Review
Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5
82
Total ReScores™
4.7
ReScore™ Average
72
Net Promoter Score ®

Business Details

About

Ganley Westside Hyundai located in North Olmsted, OH. is staffed with expert technicians who provide quality Hyundai repair and maintenance. Ganley Westside Hyundai located in North Olmsted, OH. is staffed with expert technicians who provide quality Hyundai repair and maintenance.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(440) 734-2000
Closed
Business Hours

Business Hours

Mon
7:30 AM - 7:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
8:00 AM - 3:00 PM
Sun
closed
* Eastern Time (Us & Canada)
25600 Lorain Road North Olmsted, OH 44070
Get Directions
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,751 Reviews)
Write a Review
Recent Reviews
DK
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DON K.
Cleveland, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2024
10
Category: Service
Great manager
Can't say enough of how well our Tuscon Limited purchase went, without including the manager, Amanda Meadows, who walked us through the final paper work after we had finished up with our sales rep, Conner. Amanda was very honest and welcoming, and even was able to shave off a few dollars off the bottom line to fit our budget. And finally, when all was confirmed with Conner and Amanda, we met with the finance manager. Sorry I don't have his name, but he also gets our highest praise. Smart, good sense of humor, straight up guy ... he was incredibly efficient and nice to us. This dealership should be on your list to visit if you are in the car market. They treat you very well. And ... we are loving our new Tuscon Limited!!
DK
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DON K.
Cleveland, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2024
10
Category: Service
Just purchased my new Hyundai from Conner
I just picked up my 2024 Hyundai Tuscon Limited yesterday. My review of the process: My wife and I visited the dealership on three occasions. Our first visit was intended to check out a 2023 Tuscon xrt that "retired service vehicle", with about 4500 miles on it. We put a $500 deposit down and went home to think about it. Our salesman was Conner Z., and he was great ... he even drove that vehicle out of the showroom so we could test drive it. Once home we (mainly my wife) started some serious research oniine. We contacted the dealership to be sure we could change our "deposit" to another choice, and that was confirmed. Second trip there we test drove a 2024 Tuscon Limited Hybrid ... better pickup, beautiful car ... great ride. We went home again and decided not to go for the hybrid ... found out with the little mileage we drive annualy we would save much I gas, and our state (Ohio) charges $100 extra to register a hybrid each year. So we decided to get serious about the 2024 Tuscon Limited with AWD ... which is what got. Conner was there the whole way with this, even though we asked a lot of him ... multiple test drives, lots (!!) of questions, and so on. He was patient, kind, and was happy to answer phone calls and be available for us whenever we asked. So ... see Conner if your thinking about a Hyundai ... he was awesome and so is our Tuscon Limited.
JK
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John K.
Elyria, OH
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Bumper damage
An employee scraped the front bumper. This employee informed the service manager who came to me and told me how they were going to repair and repaint the bumper along with putting me in a rental car. This employee could have pretended nothing happened but took responsibility.
Verified Customer
North Olmsted, OH
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2022
Service Type: Repair
verified customerVerified Customer
8
Category: Service
Great customer service
Friendly, helpful and knowledgeable staff.
JAMES W. from Ken Ganley Hyundai North Olmsted responded on 04/04/2022 01:24 PM

We appreviate the review and are thrilled to hear you were so happy with our staff! If there is anything else we can do for you please let us know!

Verified Customer
Parma, OH
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Excellent customer service
Online appointment booking was super easy and convenient. Customer service has been great with each visit.
JAMES W. from Ken Ganley Hyundai North Olmsted responded on 04/01/2022 10:16 AM

Thank you for the positive review! We are glad to hear all your visits have been so well! If you need anything else let us know!

Verified Customer
Strongsville, OH
2021 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
No summary
No summary
JAMES W. from Ken Ganley Hyundai North Olmsted responded on 03/29/2022 06:56 AM

Thank you for the 5 star review! If there is anything else we can do for you please let us know!

Verified Customer
Grafton, OH
2015 Hyundai Elantra
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/30/2022
verified customerVerified Customer
6
Category: Service
Auto brought in for service
Service estimate only
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/28/2022
Service Type: Maintenance
4
Category: Service
Service extremly busy.
Service was very busy and advised "we have alot of customers" and we will call you when we "get a chance".
JAMES W. from Ken Ganley Hyundai North Olmsted responded on 03/28/2022 02:26 PM

Thank you for taking the time to speak with me today! If there is anything else I can do to help you please let us know!

EB
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Ervin B.
Lakewood, OH
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great
Better than expected
JAMES W. from Ken Ganley Hyundai North Olmsted responded on 03/28/2022 09:11 AM

Thank you so much for reviewing your service appointment! We always try to provide 5 star service and if there is anything we can answer or help with please let us know!

ES
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Edward S.
Fairview Park, OH
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Excellent service
Just wrote about excellent service and friendly personnel who make sure you are satisfied with work completed.
JAMES W. from Ken Ganley Hyundai North Olmsted responded on 03/28/2022 08:27 AM

Thank you for the 5 star review! If there is anything else we can do for you please let us know!

JC
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Julia C.
Cleveland, OH
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Outstanding experience
My car is important to me and I appreciate service that shares my views. This dealership has won my loyalty and my business hands down. I like associating with winners.
JAMES W. from Ken Ganley Hyundai North Olmsted responded on 03/16/2022 10:29 AM

Well you choosing us makes us feel like we won! Let us know if you need anything else!

Verified Customer
Cleveland, OH
2021 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Everything
The people was too nice and professional.
JAMES W. from Ken Ganley Hyundai North Olmsted responded on 03/16/2022 09:54 AM

We love to hear that our team treated you so well! If you need anything else let us know!

Verified Customer
Fairview Park, OH
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great service friendly nice cars
Service is number one in the business!! Quality cars, service is fast honest. Love Hyundai
JAMES W. from Ken Ganley Hyundai North Olmsted responded on 03/11/2022 07:43 AM

Thank you for the very kind words! If there is anything else at all we can do please let us know!

KT
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Kenneth T.
Lakewood, OH
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Best service!!!
I am totally committed to Ganley due to their care n concern; I went in for regular maintenance, but they KEPT & REPAIRED my car due to an EMERGENT RECALL!! I greatly appreciate them for that!!! My car is actually running better now!
JAMES W. from Ken Ganley Hyundai North Olmsted responded on 02/28/2022 07:56 AM

SO glad to hear your vehicle is running better after service! If there is anything else we can do please let us know!

DS
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David S.
Cleveland, OH
2018 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2022
verified customerVerified Customer
10
Category: Service
Recall review
Excellent follow up
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/04/2022
Service Type: Repair
7
Category: Service
Recall
I will have to waste more time and go back
JAMES W. from Ken Ganley Hyundai North Olmsted responded on 02/07/2022 08:53 AM

Thank you for taking our call today please call back when you get a chance as we would like to get this remedied for you.

EJ
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E J.
Avon Lake, OH
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/02/2022
2
Category: Service
Poor customer service
Scheduling issues. Customer service poor. Wait times far too long. Will not return. Obviously need to expand if growth has overwhelmed site.
JAMES W. from Ken Ganley Hyundai North Olmsted responded on 02/03/2022 09:52 AM

Sorry to hear that you were not happy with our service team. If you get a chance to call us and let us know what we did or what we could improve on we would appreciate it. Your anonymous review does not tell us what or when you were in service.

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