Verified CustomerFirst we want to apologize for your negative experience with us. We never want anyone to have that and strive to make everyone as happy as possible. We do want to clarify about the repair on your vehicle. We are able to repair your vehicle; however, what we were going to be charged to program your vehicle was exorbitant. We did not feel right charging you so much money for a repair that you could have done for a lot less. So, we could have repaired it and charged for all of it, but we opted to try to help you save money in the long run. Again, we are sorry you had a negative experience with us. God bless.
After the diagnostic work was completed (1.5 hrs.), I received a phone call from Kevin's saying they couldn't repair either issue because they didn't have the Volvo computer programming capability to complete either repair. They said it was too expensive for them to obtain. My issue is that if I had been told up front that Kevin's couldn't complete a repair for this reason, I would have taken the vehicle to a repair shop that could complete the repair and wouldn't have wasted $270 on the diagnostic work. Kevin's, in good faith, shouldn't have charged me for the diagnostic work if they couldn't complete the repair.