King's Auto Care

Hi Sandy,

Unfortunately we were down to myself as the only technician on your last visit. You are always more than welcome to ask for me, Jim, any time you come in.  If you have any specific questions feel free to let me know.

While in general it is the responsibility of the manufacturer and the owner to keep track of factory recalls, our management software also shows when recalls are open.  On this vehicle there were no open recalls listed (Mitchell 1 Teamworks SE).  The issue in question was a check engine light that we determined was due to a short circuit that was continuously blowing a fuse.  This fuse supplied power to 5 different components.  Any of these components could have been the cause of the issue.  Each component was isolated and we found a crankcase ventilation heater as the cause.  Even if we would have had a flag for an open recall it does not mean that the recalled component is the cause of the failure in question.  After doing further research the recall in question was not listed on this chassis number, or year of this vehicle.  We make it a practice to let our customers know if our system flags an open recall and if it may include a current complaint.  In this instance it did not.  As for the diagnostic charge, we performed a full diagnostic and were able to prove our results were correct.  The diagnostic charge was fair for the services performed.