Went to Len's for first time. Needed a water pump replaced, which is not cheap and a challenging repair in a Ford Explorer. Chose Len's based on positive reviews. Everyone we worked with was patient, took the time to explain where they were at and what was being done. The fix took a few days after getting the parts - we may have been bothered by the speed had we not had such a good experience with the store itself. It was clear they were taking their time to do it correctly. We will happily use them if needed again, and will refer others.
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