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Recent Reviews

Jennessa G.

Beloit, WI

02/07/2022

Awful place

So let's do this Lilly's Auto I really have no idea where to begin, but let's start with a couple months ago my motor seized on my way home from work Rodger (owner) who I thought was kind and understanding sent out a tow truck and said he would take care of the motor and the labor for $2,300 a couple weeks go by and I start to wonder if there's any progress on my car so I called him up to find out that he cannot find a motor so I go out of my way and start looking I find one almost immediately 10 mins tops I go take out a loan and go purchase this motor for 1,000$ Roger sends somebody down to get the motor about three or four weeks go by and they finally have swapped the motors out they send me a video of the motor knocking and told me it is junk I take the motor back to the manager at the scrap yard and he issues me a refund so I then go to Rock City Auto in Rockford and get another motor this time for $1,200 and get it delivered to their shop, they delivered finally just for me to get a call saying that it's missing a bunch of pieces so I coordinate with Rock City Auto and they get all the missing pieces from what I understand. Couple more weeks goes by my motor still not in my car I'm not understanding what's going on I am calling almost on a daily basis, finally me and my mother got sick of calling they would just make their excuses and lie about everything and anything they finally tell us that they are unable to put in the motor because their employees do not have experience in that area and they are too backed up so I proceed to have it taken to a different shop at this new shop I realize that my car is now just a shell, the owner took my transmission to his house and refuses to return it to me after he claims his employee broke it or provide a refund The shop I currently have the car at is still making a list of all the parts that are missing off the motor including a part I just bought a couple weeks ago and still have a receipt for from the dealership. He will not give me the parts. Please for the love of God don't take your car here this is the worst experience I've ever had they completely took advantage of me they were hoping I would be stupid and scrap my vehicle after the first motor swap. They've had my car since October 5th of 2021 and it still does not move. It's is just a shell they stripped it of all the parts I bought before bringing it to his shop and made it impossible to fix after taking it out. Rodger is a liar and very sneaky likes to blame his employees for the lack of things getting done.

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