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Local Heroes Auto Service

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,430 Reviews)
91
Write a Review
Schedule Appointment

Score Details

5 stars
91%
4 stars
5%
3 stars
1%
2 stars
<1%
1 star
1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5
5
Total ReScores™
5.0
ReScore™ Average
91
Net Promoter Score ®

Business Details

About

NEW: GET Your CA. DMV Registration Stickers, plates and Title here NOW!! We specialize in providing Full Service Automotive Repair for all your needs. We provide STAR Smog Test and Repairs, Normal Maintenance, New Tire replacement and repair, Wheel Alignments, Engine repair and replacement, Transmission repair and replacement, Exhaust NEW: GET Your CA. DMV Registration Stickers, plates and Title here NOW!! We specialize in providing Full Service Automotive Repair for all your needs. We provide STAR Smog Test and Repairs, Normal Maintenance, New Tire replacement and repair, Wheel Alignments, Engine repair and replacement, Transmission repair and replacement, Exhaust repair, Factory/OEM Maintenance, Tune-ups, and Brake services. We provide Nationwide warranties on all our repairs and services through our Napa Auto Care and O'Reilly Assurance Partner programs. We are staffed with ASE certified Technicians, use state of the art Diagnostic Test equipment and are accredited by the BBB. We currently have 2 service locations in Petaluma for our customers convenience, both with clean waiting rooms, Free fresh coffee, snacks and beverages, as well WiFi Internet and TV. We offer all our customers free local transportation to their home, job, or downtown for shopping. Our Location was formerly J&D Automotive, a place where our present owner worked for over 10 years as a Master ASE Technician. Local Heroes Auto acquired the entire operation in early 2015 and committed to keeping the same friendly staff and Technicians for all our valued customers. All our current and new customers will notice some new improvements to our business as well as new auto care service offerings being implemented. ...more

Categories
Auto Repair, Smog, Tire Sales and Repair
Contact
(707) 763-2909
Visit Website
Closed
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
278 Corona Rd Petaluma, CA 94954
Get Directions
Local Heroes Auto Service's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,430 Reviews)
Write a Review
Recent Reviews
JN
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JIM N.
Petaluma, CA
Porsche Boxster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2025
verified customerVerified Customer
10
Fast, Accurate, and Reasonable !!
Service started and completed per estimate. Professional approach !
Fredric B., Service Mgr. from Local Heroes Auto Service responded on 05/30/2025 08:42 AM

Hi Jim, thank you for your review. We appreciate you trusting us with your vehicle.

Fred
Service Mgr. - Local Heroes Auto Service
707.763.2909

service@localheroesauto.com
www.localheroesauto.com

SM
gravatar
SHERI M.
Petaluma, CA
Toyota 4Runner
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2025
verified customerVerified Customer
10
Local heroes
Local heroes is a very honest establishment. They’re very nice and polite and don’t take advantage of you.
Fredric B., Service Mgr. from Local Heroes Auto Service responded on 05/28/2025 01:36 PM

Hi Sheri, thank you for your review. We appreciate your trust in us with your vehicle and hope to see you for your future auto care needs. 

Fred
Service Mgr. - Local Heroes Auto Service
707.763.2909

service@localheroesauto.com
www.localheroesauto.com

ML
Martin L.
Petaluma, CA
Toyota Corolla
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2025
verified customerVerified Customer
10
Martin. 5/20/25
Both Jennifer and a gentleman that were in the front office. Who I believe was the owner were very helpful and I appreciated their service.
Fredric B., Service Mgr. from Local Heroes Auto Service responded on 05/20/2025 04:25 PM

Thank you for your review Martin. We are glad that we were able to help you out today. We look forward to seeing you at your upcomming service. 

Fred
Service Mgr. - Local Heroes Auto Service
707.763.2909

service@localheroesauto.com
www.localheroesauto.com

SS
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SARAH S.
Petaluma, CA
Toyota Highlander
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2025
verified customerVerified Customer
10
Smog quick and easy
I called LH this morning for a smog and they were kind enough to fit me in right away. They were kind, courteous and swift with their job and affordable to boot.
Local Hero’s is the best!
Fredric B., Service Mgr. from Local Heroes Auto Service responded on 05/20/2025 01:38 PM

Thank you for your review Sara. We are so glad we were able to get you in for the smog today. We look forward to seeing you at your next service.

Fred
Service Mgr. - Local Heroes Auto Service
707.763.2909

service@localheroesauto.com
www.localheroesauto.com

SM
gravatar
STEVEN M.
Valley Ford, CA
Toyota Tundra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2025
verified customerVerified Customer
10
Great company
Fast and friendly
Fredric B., Service Mgr. from Local Heroes Auto Service responded on 05/20/2025 09:03 AM

Thank you for your review Steven.

Fred
Service Mgr. - Local Heroes Auto Service
707.763.2909

service@localheroesauto.com
www.localheroesauto.com

MB
gravatar
maria b.
Petaluma, CA
Honda Accord Cpe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2025
verified customerVerified Customer
9
Great communication and response from Joe!
Great quote and response from Joe.
He was detailed and thorough in explaining the quote and issues with car.
Brought up issue with tires and offered a solution.
Fredric B., Service Mgr. from Local Heroes Auto Service responded on 05/20/2025 01:35 PM

Hi Maria, thank you for the reviw. We are glad that we were able to explain the quote and let you know what was going on with your vehicle and offer you solutions. We look forward to seeing you in the future to help you with any auto care needs you may have. 

Fred
Service Mgr. - Local Heroes Auto Service
707.763.2909

service@localheroesauto.com
www.localheroesauto.com

PH
PETER H.
Petaluma, CA
Chevrolet Avalanche
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2025
verified customerVerified Customer
0
Honest mechanics that tell you the like it is!
I went in to get an alignment ,however my vehicle was not able to receive an alignment due to higher level of maintenance needed on the front end. Joe called me and gave me the update with in a few hours. Then gave me the option to pick up of have them do the maintenance.

Despite me deciding to not go through with them doing the maintenance due to it was not currently in my budget, they advised me on the parts that needed to be replaced and didn’t charge me anything for rotating my tires and doing a looksy at my front end.

10/10 recommend for you car fixxings
Fredric B., Service Mgr. from Local Heroes Auto Service responded on 05/19/2025 04:15 PM

Hi Peter, thank you for taking the time to leave us such a great review. We pride ourselves on our transparancy and always want to give our customers as much knowledge as we can so you can make a fully informed decission about your vehicle. We look forward to seeing you in the future for other maintance your vehicle may need. 

Fred
Service Mgr. - Local Heroes Auto Service
707.763.2909

service@localheroesauto.com
www.localheroesauto.com

TP
TERRY P.
Chino Hills, CA
Mazda CX-5
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/13/2025
verified customerVerified Customer
10
5 star service!
Always reliable and friendly service everytime I find myself needing car repair.
Fredric B., Service Mgr. from Local Heroes Auto Service responded on 05/19/2025 09:35 AM

Thank you for your review Terry. We appreciate your continued trust in us for your vehicle's services. 

Fred
Service Mgr. - Local Heroes Auto Service
707.763.2909

service@localheroesauto.com
www.localheroesauto.com

DY
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DONNA Y.
Petaluma, CA
Honda Accord Sedan
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/10/2025
verified customerVerified Customer
10
Helpful and Friendly
The tire pressure light on my car was on and staying on. I had checked the tires, and the pressure seemed fine, so I took my car into Local Heroes knowing that they are honest and helpful. Sure enough, they took my car, checked it out, adjusted the tire pressure, reset the light, and returned it to me all at no charge! My husband and I have taken our other cars and our truck to Local Heroes before, and each time the service has been great, explanations are clear, and the charges are fair. I highly recommend this company.
Fredric B., Service Mgr. from Local Heroes Auto Service responded on 05/19/2025 09:37 AM

Thank you for leaving us a review Donna. We are happy to have been able to help you with your car's tire pressure light. We look forward to seeing you in the future for any other services your vehicles may need.

Fred
Service Mgr. - Local Heroes Auto Service
707.763.2909

service@localheroesauto.com
www.localheroesauto.com

MM
gravatar
MARK M.
Petaluma, CA
MINI Cooper Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/08/2025
verified customerVerified Customer
10
Fast, competent
It’s great to not have to leave a car all day. Issues found resolved quickly with advice about what might be delayed to keep bills manageable
Fredric B., Service Mgr. from Local Heroes Auto Service responded on 05/09/2025 10:16 AM

Hi Mark, thank you for leaving us a review. We are glad to be able to let you know what your vehicle needs immediatly and what can be delayed while still taking care of the repairs you came in for in a timely manner. Thank you for trusting us with your car and we look forward to seeing you at your next service.

Fred
Service Mgr. - Local Heroes Auto Service
707.763.2909

service@localheroesauto.com
www.localheroesauto.com

JA
gravatar
JASON A.
Rohnert Park, CA
Nissan Sentra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2025
verified customerVerified Customer
10
The only place I take my vehicles!
Every time I come in to local heroes, i'm treated with the outmost respect and priority when my vehicles need maintenance and repairs. The crew at Local Heroes does the best job on my vehicles and they stand by their work on a regular basis. They give honest upfront pricing, and I can't complain about anything that they've done. Thank you Local heroes for everything that you've done in making sure the vehicle's a that i bring in are taken care of to the best in the possible way and making sure that they're safe for myself and my family.
Fredric B., Service Mgr. from Local Heroes Auto Service responded on 05/02/2025 08:17 AM

Thank you for such a great review Jason. We appreciate your continued trust in us with all of your family's vehicles. We look forward to the opportunity to continue maintianing them for you.

Fred
Service Mgr. - Local Heroes Auto Service
707.763.2909

service@localheroesauto.com
www.localheroesauto.com

MK
MIKE K.
Petaluma, CA
Toyota Tundra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2025
verified customerVerified Customer
10
Timing Belt - Tundra
I brought my Tundra in to get a price comparison with the dealership for a new timing belt and a few other things.

Joe was fantastic to work with. He provided me a quote right away, which was significantly lower than the dealership. I decided to proceed and the job was complete by noon the next day

Thanks Joe!
Fredric B., Service Mgr. from Local Heroes Auto Service responded on 04/28/2025 10:24 AM

Hi Mike, thank you for trusting us with your vehicle and for taking the time to write us a review. It is gratifying to hear that we were able to complete your timing belt replacement quickly to get you back on the road and at a much lower price than the dealership quoted you. We look forward to helping you with any future services you may need.

Fred
Service Mgr. - Local Heroes Auto Service
707.763.2909

service@localheroesauto.com
www.localheroesauto.com

DR
DAN R.
Petaluma, CA
Subaru BRZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2025
verified customerVerified Customer
10
Prompt and through service!
I had tires mounted here and I will be back for more service. Great communication and service was completed on time.
A nice touch was putting my old tires I wanted to save in garbage bags so my trunk stayed clean.
Fredric B., Service Mgr. from Local Heroes Auto Service responded on 04/28/2025 10:27 AM

Thank you for your review Dan. We are happy to hear that we were able to provide you with excellent service mounting your tires for you. We look forward to seeing you for your future services.

Fred
Service Mgr. - Local Heroes Auto Service
707.763.2909

service@localheroesauto.com
www.localheroesauto.com

TM
TRISHA M.
Petaluma, CA
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/12/2025
verified customerVerified Customer
10
Excellent job!
Brought in my husband’s commuter car and they did a fantastic job identifying its needs, were communicative with us before they did the work and completed it in a timely manner! They’re also just super nice people! Their garage is also very nice and clean! Highly recommend!
Fredric B., Service Mgr. from Local Heroes Auto Service responded on 04/28/2025 10:30 AM

Hi Trisha, thank you for trusting us with your husband's commuter car. We are so glad to hear that you are satisfied with our customer service and work. We appreciate you and your recommendation of us to others!

Fred
Service Mgr. - Local Heroes Auto Service
707.763.2909

service@localheroesauto.com
www.localheroesauto.com

RS
ROSE S.
Petaluma, CA
Subaru Impreza Sedan
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2025
verified customerVerified Customer
10
Excellent service
Really like this Auto shop
Quick service
Neighborhood feel
Fredric B., Service Mgr. from Local Heroes Auto Service responded on 04/28/2025 10:32 AM

Hi Rose, we are happy to help. We look forward to seeing you in the future.

Fred
Service Mgr. - Local Heroes Auto Service
707.763.2909

service@localheroesauto.com
www.localheroesauto.com

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