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❌❌❌❌❌AVOID AT ALL COSTS❌❌❌❌
They first start out by calling you right after an accident and say “they work with your insurance, they have all the parts for your car” (both insurance companies have alerts on their business practices in their system I found about way later) well our accident was April 16th 2025, they got the car on April 16th as well. There were 2 different insurance claims so I tried to give them the benefit of the doubt. Around the middle of May they had no progress on the car and wanted to blame the insurance companies but I have emails and receipts from them and they both responded within 48 hours for every supplement they did. (More than 10 supplements for 1 company, 1 after I got the car back) and 3 for the other, Needless to say we got this car back on August 8th almost 4 months later. Customer service and communication was about as bad as it could possibly be. They like to say they contact you 2x a week and they did for the most part with a generic text message and from someone who has absolutely no idea of progress, time frame. Basically the only question those people could answer is well “your car is in production”. So here we are on August 15th, 8 days after getting the car back and the mirror they replaced won’t move with the buttons like it should, there is paint on weather seal between the door and fender and I am sure I haven’t found everything. My fear is if I take it back to fix these items I am likely going to be out of a car even longer. I have a re inspection of the work they performed being done in a few weeks. I am sure I will have more issues. This is my 19 year olds car who was in the accident so he jumped the gun on sending since they told him all those wonderful things, only to have a guy in the office named “Jay” get confrontational with a 19 year old after they had the car for 6 weeks. Once an adjuster for one insurance company decided they weren’t paying $110 dollars for an alignment that the other insurance company already paid for (Jay among others mentioned early and often adjusters were lying but yet they tried to overlap this charge and I am sure I ll find more) and didn’t want to pay 397$ for miscellaneous clips (that price) they put in another supplement then had me come get the car once they ran out of ideas to try and collect more money. Between both claims it was over 10k they received.
Quality of work 4/10 so far
Communication 0/10
Customer service 0/1
Definitely do not recommend even if it’s repairing a hot wheel. There are countless of shops that are significantly better.