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Mad Hatter Muffler And Service

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(745 Reviews)
91
Write a Review
Schedule Appointment

Score Details

5 stars
88%
4 stars
8%
3 stars
1%
2 stars
<1%
1 star
1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1
Total ReScores™
4.0
ReScore™ Average
91
Net Promoter Score ®

Business Details

About

When it comes to service Mad Hatter is second to none. We know how important it is to keep your vehicle running in tip top shape so we guarantee you all around quality care. There's nothing we can't take care of or fix. You'll always get a quote up-front before any work is done. When it comes to service Mad Hatter is second to none. We know how important it is to keep your vehicle running in tip top shape so we guarantee you all around quality care. There's nothing we can't take care of or fix. You'll always get a quote up-front before any work is done.

Categories
Auto Repair, Auto Maintenance, Repair Shop
Contact
(860) 628-8888
Visit Website
Closed
Business Hours

Business Hours

Mon
8:00 AM - 5:30 PM
Tue
8:00 AM - 5:30 PM
Wed
8:00 AM - 5:30 PM
Thu
8:00 AM - 5:30 PM
Fri
8:00 AM - 5:30 PM
Sat
8:00 AM - 1:00 PM
Sun
closed
* Eastern Time (Us & Canada)
176 Queen Street Southington, CT 06489-2011
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Mad Hatter Muffler And Service's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(745 Reviews)
Write a Review
Recent Reviews
JN
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JAMES N.
Southington, CT
Chevrolet Colorado
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/13/2025
verified customerVerified Customer
10
Fast honest and reliable service. Dedicated to the profession
Dropped off my truck with an oil leak, the staff and Jeff responded as soon as they realized the issue, I approved repairs and had the truck back in less than a few days.
DC
Dan C.
Southington, CT
Chevrolet Silverado 1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/05/2025
verified customerVerified Customer
Category: Service
Dan said they're great. He's never had a problem with them, they get him in and out quickly.
Recommended
MN
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MURIEL N.
Southington, CT
Nissan Altima
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/03/2025
verified customerVerified Customer
10
Went for oil change
Jeff and his team are the best. I was in and out within a half hour, for an oil change and I did tell Jeff I don’t want to know if there is anything wrong with the car, he said I know you don’t want to hear it but your car would need a new air filter. I’m glad he did say it. I love this place because they don’t pressure you into doing something they will recommend and he always says “it’s up to you” think about it. Thank you Mad Hatter. They are extremely busy but no matter what they fit you in. Prices are very reasonable also 👍
PB
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PAT B.
Hyundai Tucson
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/28/2025
verified customerVerified Customer
5
Oil change
For the first time in years I was shocked at my bill!$150 for two wipers and a cabin air filter.
SB
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Shari B.
Southington, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2025
10
Best service in town
Mad Hatter is always my "go to" for all things related to my car. Jeff and the staff are friendly and knowledgeable and do great work!
YD
Yasin D.
Plainville, CT
Honda Accord Sedan
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/14/2025
verified customerVerified Customer
Category: Service
Yasin said they have really good service.
Recommended
LH
Lori H.
Plantsville, CT
Acura MDX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/06/2025
verified customerVerified Customer
Category: Service
Lori said had no issues, they were pleasant, timely and everything seemed to be okay with service.
Recommended
AS
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AMY/MATT S.
Southington, CT
Ford Edge
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/27/2025
verified customerVerified Customer
10
Always Reliable
Jeff and the team are great. Honest, timely, and they provide value you just don’t get at a dealership.
KM
Kostas M.
Bristol, CT
Kia Rio
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2025
verified customerVerified Customer
Category: Service
Kostas said the business did a good job, he had to go back due to another problem, but they do great work and are very professional.
Recommended
KB
Kevin B.
Bristol, CT
Toyota Tacoma
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2025
verified customerVerified Customer
Category: Service
Kevin said it was very friendly, competitive pricing, very timely and quality work, he absolutely recommends them.
Recommended
SM
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sue m.
Southington, CT
Buick Century
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2025
verified customerVerified Customer
10
brake lines and power steering
very happy all done was done in time i was told wasn't as much as i was quoted, runs really good. The only place I'll take my car to be fixed.
CM
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CAROL M.
Southington, CT
Nissan Rogue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/11/2025
verified customerVerified Customer
10
As always very pleased with service
I have been going to mad hatter for 6 yrs now very pleased with the service guys are excellent mechanics and Jeff always has a pleasant....Would not go anywhere else....
CA
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CAROL A.
Southington, CT
GMC Terrain
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2025
verified customerVerified Customer
10
Jeff got me in for an oil change the same day I called!
OMG! Mad Hatter does a great business and I usually call ahead a few days for an oil change because the bays are always full. But this time, I really needed a fast appointment and Jeff go me in the same day! I was so relieved to get the job done quickly.
EL
Evelyn L.
Southington, CT
Cadillac CTS Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2025
verified customerVerified Customer
Category: Service
Evelyn said they did a good job. She always goes there. They are nice, the service is fast, no waiting, and they run on time.
Recommended
BS
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BARBARA S.
Southington, CT
Jeep Grand Cherokee
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2025
verified customerVerified Customer
10
I’ve had oil changes and this is my go-to place for emissions testing.
Very efficient workplace. As a single senior I don’t ever feel I’d ever been taken advantage of.
Displaying Review 1 - 15 of 745 in total
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