business image

Madd Monkey Garage, LLC

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(237 Reviews)
90
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
90
Net Promoter Score ®

Business Details

About

Madd Monkey Garage, LLC is a 2nd-generation family-owned and operated business with over 25 years of all aspects of auto repair, and detailing experience. In 2014, we relocated to Troutman, NC after years in Rye, NY. We pride ourselves on excellent customer service and providing you with personalized services at affordable and competitive Madd Monkey Garage, LLC is a 2nd-generation family-owned and operated business with over 25 years of all aspects of auto repair, and detailing experience. In 2014, we relocated to Troutman, NC after years in Rye, NY. We pride ourselves on excellent customer service and providing you with personalized services at affordable and competitive prices. You can trust our experience and expertise to do the job right the first time every time. Our Master ASE certified technician and fully insured certified professionals can handle everything from major auto repair and maintenance services for all American and most foreign-made vehicles to minor issues. ...more

Categories
Auto Maintenance, Car Maintenance
Contact
(704) 663-0333

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
104 E Church St Troutman, NC 28166
Madd Monkey Garage, LLC's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(237 Reviews)

GB
gravatar
Gary B.
Troutman, NC
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/18/2025
0
Dissatisfied
I came in to have my AC and brakes fixed on my truck. After spending $400 just to have my AC repaired the issue was not resolved, it's still blowing hot air, just 4 days after it was claimed to be fixed for a higher price than originally quoted. I am currently seeking legal counsel from my attorney at this point.
Jim A., Owner from Madd Monkey Garage, LLC responded on 05/19/2025 09:14 AM

SIR.....Not really sure who P****D in YOUR CORNFLAKES, but I am tired of your baseless attacks. Try taking a deep breath and seeking anger management, or maybe understanding the process of repairing A/C in a vehicle.
1. Call your local DEALER and inquire the cost for Diagnosing 1234YF A/C and the cost of Repair.
2. All you had to do was be nice and bring your vehicle back to locate the leak, THAT WAS THE PURPOSE of putting LEAK DYE into the system.
3. No one works for free and I don't own your vehicle, WE WILL NOT ABSORB the cost of A/C Material that goes into a vehicle, that is YOUR RESPONSIBILITY.

4. I'LL PRAY FOR YOU!!!


SS
gravatar
SUSAN S.
Troutman, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2025
verified customerVerified Customer
10
Oil light kept coming on. Needed to change wiper blade for rear wiper
Friendly and fair treatment. They did not find a problem when doing diagnostics. Did not charge me for it. Blade put on. Good service.
Jim A., Owner from Madd Monkey Garage, LLC responded on 05/17/2025 09:40 AM

We're glad to hear that you had a positive experience with us! It's great that our team could provide friendly and fair service while resolving your diagnostics without any issues. We believe that honesty is the best policy, and we're always here to help, whether there's a problem or not. If you need any further assistance—blade-related or otherwise—just give us a shout!


GB
gravatar
Gary B.
Troutman, NC
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/13/2025
0
Never go to MADD Monkey Garage
I will never go to that place again. They give a price to fix your vehicle then when they have it fixed they charge more than they quoted you. They replace parts that don’t need replacing. I will not refer anyone to ever go there.
Jim A., Owner from Madd Monkey Garage, LLC responded on 05/13/2025 02:12 PM

Sir, as I stated earlier, your vehicle takes YF1234 A/C REFRIGERANT, VERY EXPENSIVE MATERIAL, I adjusted your bill the best that I could, the difference from R134 was EXACTLY $170.00 in total at the end. When we first spoke I did not realize your vehicle took YF1234, I did not wait for you to come in to notify you of this, you were informed when I caught the oversight, which actually was an oversight on me. I also expalined to you the A/C DIAGNOSTICS PROCEDURE!! As for installing "unnecssary" parts, that is a TOTAL COMPLETE LIE, I AM NOT DISHONEST!!!!
Your brakes were metal to metal, all ROTORS AND PADS WERE NECESSARY. You really should try to be more understanding and kind, I can only hope you don't treat the women in your life as you did my Assistant!


JB
gravatar
JOHN B.
Troutman, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/12/2025
verified customerVerified Customer
10
very good
ALWAYS helpful
Jim A., Owner from Madd Monkey Garage, LLC responded on 05/13/2025 04:48 AM

It's fantastic to hear that our team has been consistently helpful! We make it our mission to lend a hand whenever we can—kind of like the trusty sidekicks of the automotive world. If there's ever anything else we can assist you with, just give us a shout!


SO
gravatar
SHON O.
Statesville, NC
Chevrolet Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2025
verified customerVerified Customer
10
Great Shop!
Top Notch! Very happy with the service provided
Jim A., Owner from Madd Monkey Garage, LLC responded on 05/08/2025 05:21 AM

We're glad to hear you found our service to be top notch! We strive to provide the best experience possible, and it seems like we hit the mark this time. Your satisfaction fuels our passion to keep doing what we do. Here’s to more great adventures ahead!


CP
gravatar
CONNIE MACK P.
Statesville, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/05/2025
verified customerVerified Customer
9
A/c repair
Got the car back same day.
Jim A., Owner from Madd Monkey Garage, LLC responded on 05/06/2025 04:52 AM

We love hearing that you got your car back the same day! It’s always nice to be reunited with our vehicles—like a long-lost friend, but with fewer awkward conversations. If you ever need our services again, we’re ready to roll!


BL
gravatar
BOB L.
Cornelius, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2025
verified customerVerified Customer
10
Oil change
Thanks Madd Monkey garage for getting me in and out pretty quickly today so I could get to my other appointment.
Jim A., Owner from Madd Monkey Garage, LLC responded on 05/01/2025 05:02 AM

We're glad to hear you were in and out quickly! It sounds like we may have earned ourselves a spot on your schedule. We strive to keep things running smoothly, and we're happy to have helped you get to your next appointment on time. We'll be here whenever you need us for your automotive adventures!


KS
gravatar
KRISTY S.
Troutman, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2025
verified customerVerified Customer
10
My go to car place
I've been here several times for tires, repairs, oil changes and every time they don't price gouge and do whatever repairs I need in a timely manner. Definitely recommend!
Jim A., Owner from Madd Monkey Garage, LLC responded on 04/09/2025 05:39 AM

We appreciate your support and are glad to hear you've had multiple positive experiences with us. It’s great to know that our pricing and timely service have hit the mark! We aim to keep your wheels turning smoothly without breaking the bank—because who needs a flat tire or a flat wallet? Your recommendation means a lot, and we're here whenever you need us!


KM
gravatar
Kevin M.
Troutman, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2025
10
Check engine light
The crew at Madd Monkey always make you feel at home. Hard working to fix your issues in a timely manner.
Jim A., Owner from Madd Monkey Garage, LLC responded on 04/01/2025 05:08 AM

We're glad to hear you felt at home with us! The crew takes pride in being hard at work, and it's great to know that their efforts to tackle issues promptly shine through. If only fixing the world's problems was as easy as fixing cars! Thanks for sharing your experience.


JP
gravatar
JANICE P.
Troutman, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2025
verified customerVerified Customer
10
Fixed the problem
Great people did the work great.I will always have them to work on my car if needed again.
Jim A., Owner from Madd Monkey Garage, LLC responded on 03/23/2025 09:41 AM

We appreciate your positive feedback! It’s fantastic to hear that you had a great experience with our team and that the work met your expectations. We aim to keep your vehicle running smoothly, so we’re glad we could help. If your car ever needs some TLC again, just know we’ll be here, ready to roll up our sleeves and get to work!


PC
gravatar
PAUL C.
Winston Salem, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2025
verified customerVerified Customer
9
Mad monkey repair shop the best
Excellent service excellent repair, Jim the owner pick me up at my house took me to the bank so I could get the money to pay him , Great experience recommend him to anyone thanks
Jim A., Owner from Madd Monkey Garage, LLC responded on 03/09/2025 10:38 AM

It’s fantastic to hear that you had an excellent experience with us! We're glad that Jim could play chauffeur for the day—who knew auto repairs could come with a side of bank runs? Your recommendation means a lot to us. We’re here to ensure that every car gets the care it deserves, along with a dash of good ol' customer service. Looking forward to serving you again in the future!


DY
gravatar
David Y.
Mooresville, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2025
10
Madd Monkey Garage
Best and most honest car service in town.
Jim A., Owner from Madd Monkey Garage, LLC responded on 03/07/2025 11:55 AM

We appreciate your glowing review! It's music to our ears to hear that you found us to be both the best and most honest car service in town. We strive to keep our customers rolling smoothly, and it seems we hit the nail on the head this time. If your car ever needs more TLC, you know where to find us!


DM
gravatar
DAVID M.
Mooresville, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2025
verified customerVerified Customer
10
Madd Monkey Garage
Madd Monkey gets all my service business. They are honest and do a terrific job. I am a mechanical engineer and can be a bit demanding about my service, and Madd Monkey has always exceeded my expectations.
Jim A., Owner from Madd Monkey Garage, LLC responded on 03/07/2025 11:54 AM

We appreciate you sharing your experience with us. It's fantastic to hear that our team is able to keep up with your high standards. As a mechanical engineer, you've got the expertise to notice the details, so we've clearly struck a chord with you! We’re committed to providing honest and top-notch service, and we look forward to keeping those expectations high.


Verified Customer
Troutman, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2025
verified customerVerified Customer
10
Dedicated team
I know there's a gremlin somewhere in the works of this German car, but this dedicated team doesn't give up, response quickly, and does their best to fix the chaos the little gremlin creates. Thank you guys!
Jim A., Owner from Madd Monkey Garage, LLC responded on 03/05/2025 07:54 AM

It's great to hear that our team could tackle that pesky gremlin in your German car! We're always ready to take on the chaos, one mysterious noise at a time. Whether it's a little gremlin or just a trickster problem, we'll keep our tools sharp and our spirits high. Appreciate you trusting us to chase down those automotive gremlins!


Verified Customer
Troutman, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2025
verified customerVerified Customer
10
Light bulb replacement
I was recommended by a friend to this establishment to have one bulb replaced and they discovered more that needed replacing. They replaced the bulbs and I was out of there in 30 minutes.
Jim A., Owner from Madd Monkey Garage, LLC responded on 02/24/2025 12:00 PM

We're glad to hear that you found us through a friend's recommendation—friends really are the best source of referrals! It sounds like we hit the ground running with that quick bulb replacement. If only changing light bulbs were always this easy, right? Here's to brighter lights and speedy service! We appreciate your business and hope to keep shining in your garage care needs.

Service Coupons and Posts
Thanks for the fantastic review! We're thrilled to hear you find us professional, affordable, and reliable. We aim to keep your vehicle running smoothly without breaking the bank! 🚗💨 Keep those wheels rolling! #MaddMonkeyGarage #HappyCustomers
Learn More

Thank you for the awesome review! We pride ourselves on speedy service and solid repairs—just like a well-timed pit stop! 🚗💨 We’re glad you had a great experience with us. Come back anytime for your automotive needs! #MaddMonkeyGarage #FastService
Learn More

We appreciate the love! 💖 We're thrilled to provide you with good value and service that keeps your wheels turning. 🚗✨ Thanks for supporting your local garage! #MaddMonkeyGarage #AutoCare
Learn More

Thank you for the stellar review! 🌟 We're thrilled to hear you found our work top-notch and our honesty refreshing. Our goal is to keep your wheels turning and your trust intact! 🚗💨 #MaddMonkeyGarage #HonestService
Learn More

🚗🔧 Thanks for the kind words! We love a good challenge—it's our version of auto triage! From overheating to those warning lights, we've got your back. We’re thrilled our speedy service kept you on the road! 🚙💨 #CarCare #MaddMonkeyMagic
Learn More

We're thrilled to hear you had a smooth experience at Madd Monkey Garage! 🚗🔧 No questions asked, just fast service—like a pit stop for your exhaust! Thanks for trusting us with your ride! 🐒💨 #AutoMaintenance #MaddMonkeyGarage
Learn More



Thank you for the fantastic shoutout! 🚗✨ We're always just a call away to get you back on the road in no time. Your trust in us makes us smile! 😄🔧 #MaddMonkeyGarage #AutoCare
Learn More

Thank you for being a loyal customer and trusting Madd Monkey Garage for all your auto needs! 🚗 We're here to keep it real and your wheels spinning smoothly! Your referrals mean the world to us. 🐒✨ #LocalMechanic #MaddMonkeyGarage
Learn More



Thanks for the fantastic review! 🚗💨 We're thrilled our speedy service and professionalism hit the mark. At Madd Monkey Garage, we keep your ride running smoothly and your smiles wide! Come back anytime! 😄 #AutoMagic #MaddMonkeyGarage
Learn More


🚗✨ We’re thrilled to have Jimmy on our team! Knowing our customers can count on a master mechanic is what we strive for. Thanks for trusting Madd Monkey Garage with your automotive needs! Your ride is in good hands! 🙌 #MasterMechanic #TrustYourMechanic
Learn More


We’re revving our engines with excitement over this fantastic review! 🚗💨 Thanks for recognizing our team's top-notch service and pricing! We promise to keep the good vibes rolling! 🌟 #MaddMonkeyGarage #AutoExcellence
Learn More

? Thank you for the fantastic review! We're thrilled to know Jim made your visit a memorable one. We believe in top-notch service without breaking the bank! Can't wait to see you again—your car's favorite place awaits! ?✨ #MaddMonkeyGarage #CustomerCare
Learn More

We're thrilled to hear we could finally silence the moaning from your Bronco's brakes! ?️? A big shoutout to our team for making your ride smoother than ever! If your car has a secret soundtrack, bring it our way! ?? #MaddMonkeyGarage #BrakeWhisperers
Learn More

?✨ Thanks for the awesome review! We're thrilled we could help your Mini Cooper get back on the road! We promise to keep your other cars in tip-top shape too—no monkey business here! ?? #MaddMonkeyGarage #AutoExperts
Learn More

Thank you for the fantastic review! ?✨ Fast service and trust are our fuel! We're thrilled to keep your rides in tip-top shape. Keep those engines purring! #MaddMonkeyGarage #TrustInUs ?️?
Learn More

Thank you for the 5-star love! ? We're thrilled to be your go-to garage for years! Fast and friendly service is what we aim for—like a pit stop, but with a smile! ?? Here’s to many more years of keeping you rolling! #MaddMonkeyGarage #CustomerLove
Learn More

Thanks for the shout-out! ?? We're thrilled to provide speedy and precise service. One day turnaround? That's our jam! ? Your wheels will be back on the road in no time. #MaddMonkeyGarage #AutoCareExcellence
Learn More

?✨ We're thrilled to hear you had an excellent experience with us! If your car had a vote, we’d totally win “Best Local Mechanic”! Thanks for trusting Madd Monkey Garage with your ride. Your wheels will thank you! ?️ #MaddMonkeyGarage #CarCareExperts
Learn More

We're thrilled to hear that we hit the high note for you! ? Going above and beyond is our specialty, and we’re here to keep your ride in top shape! ?? Thank you for the love! #CustomerCare #MaddMonkeyGarage ??
Learn More

Huge thanks for the kind words! Jimmy really knows how to put the "care" in car care! ?❤️ We can't wait to see you again! Service with a smile is our motto! #MaddMonkeyGarage #CustomerAppreciation ?️✨
Learn More

?✨ We appreciate the kind words! It’s great to hear that our service was quick and easy—we like to keep things running smoothly! Thanks for choosing Madd Monkey Garage! ?? #QuickService #MaddMonkeyMagic
Learn More


?? Thanks for the awesome review! We're glad to hear your Dodge Durango is running smoother than a monkey swinging through trees! ? Your trust means the world to us, and we're always here to keep you rolling! #MaddMonkeyGarage #CustomerAppreciation
Learn More


Thank you for the fantastic shoutout! ? We’re thrilled to hear you’re loving the work on your Challenger Hellcat Redeye! ? Remember, a well-manicured ride is a happy ride! ? #MaddMonkeyGarage #HellcatHappiness
Learn More


Thanks for the fantastic shoutout! ?? We're thrilled to offer speedy repairs and service with a smile! Your support fuels our passion for keeping you safely on the road. Let's keep the wheels turning! ? #MaddMonkeyGarage #CustomerAppreciation
Learn More

We're thrilled to hear you enjoyed our excellent service! ?? Here at Madd Monkey Garage, we believe in keeping it friendly and professional—like monkey business without the chaos! ? Thank you for the two thumbs up! #AutoCare #MaddMonkeyGarage
Learn More


We're thrilled you found our service reliable and speedy! ?️? At Madd Monkey Garage, we believe in keeping you on the road without the detours! Thank you for the high praise! ?✨ #AutoCare #MaddMonkeyGarage
Learn More

We're thrilled to hear you found our team friendly and our work speedy! ?? At Madd Monkey Garage, we believe in swift service that makes your car shine without the fuss. Thanks for trusting us with your ride! ?️ #MaddMonkeyGarage #FastAndFriendly
Learn More

Thanks for the love! ?? We believe in speedy service, even during our busy days. Glad your friends are impressed! If your car had a trophy, it would win "Fastest Turnaround!" ? #MaddMonkeyGarage #CustomerExcellence
Learn More


We're thrilled to have revived your Mustang convertible! ?? Who knew saving a classic could be so fun? Thanks for trusting Madd Monkey Garage to give your ride a second chance at life! ? #ReviveYourRide #MaddMonkeyMagic
Learn More

Thank you for trusting Madd Monkey Garage! ?? We love a good engine spa day! ?️ It’s our mission to keep your ride running smooth and save you from unnecessary repairs. Can’t wait to see you again for your next service! ?✨ #MaddMonkeyGarage #HonestService
Learn More

? Thanks for the awesome review! ? We're thrilled to hear your experience was smooth and pleasant. We can't wait to have you and your truck back at the garage! ?? #CustomerAppreciation #QualityService
Learn More

? We're glad you found us! Keeping your wheels on the road is our top priority. Thanks for trusting us with your vehicles. We'll always be straight with you. #AutoMaintenance #HappyCustomer
Learn More

We're revving our engines with gratitude for your 5-star review, Patrick! ?? We strive to provide top-notch service at fair prices. Thank you for recognizing our hard work! #MaddMonkeyGarage #HappyCustomers
Learn More
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.