Thank you for the fantastic review! We're here to keep you informed and your wheels turning. Transparency is our middle name (well, not literally, but you get the idea)! 🚗💨 #CustomerFirst #MarlboroAutoRepair
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We're thrilled to hear that we could give your classic Mustang the TLC it deserves! 🚗💖 Vintage cars are like fine wine – they only get better with age. Thanks for trusting us with your treasure! #ClassicCarLove #MarlboroAutoCare
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Thank you for the fantastic review! At Marlboro Auto Repair, we believe honesty and great pricing are key—no pressure, just quality service. We’re grateful for your recommendations! 🚗💨 #ThankYou #AutoCare
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We're thrilled to hear we could help get your suspension sorted without breaking the bank!💰🚗 We're all about solutions that keep you rolling smoothly. Thanks for trusting us! #AffordableRepair #MarlboroAutoRepair
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Taking a chance on us? That's a bold move! 🚗💨 We’re thrilled to hear you got that oil leak sorted out quickly and for a great price! Thanks for trusting us with your ride! #AutoRepair #CustomerAppreciation
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Thanks for the fantastic review! 🚗💨 We're always here to make car care as easy as a coffee run. Your ride is our priority, and we love keeping it in tip-top shape! Cheers to smooth rides ahead! 😊 #AutoCare #MarlboroAutoRepair
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Thank you for your kind words! We believe in keeping it real here—no jargon, just good ol' car care and respect. 😊🚗 We're thrilled you felt taken care of! #MarlboroAutoRepair #CustomerCare
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Thanks for trusting us with your vehicle! We're thrilled to hear it's running like a charm again 🚗💨. Remember, we’re here to solve any car conundrums — no mystery diagnostics needed! 😂 #MarlboroAutoRepair #HappyDriving
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🚗💨 Fast service is our specialty! We're thrilled to hear you found our waiting area a cozy pit stop. A comfortable experience for busy parents? That's how we roll! Thanks for the A+! 🌟 #MarlboroAutoRepair #CarCare
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🚗💨 We’re thrilled to be your lifesavers! Getting you back on the road the same day is what we strive for. Remember, your car’s our priority! Thanks for trusting us! 😄 #MarlboroAutoRepair #RoadWarriors
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We're thrilled to hear you enjoy our friendly service, speedy work, and unbeatable pricing! 🚗💨 Thanks for trusting us for over a year—your loyalty means the world to us! Here’s to many more smooth rides ahead! 🎉 #MarlboroAutoRepair #CustomerAppreciation
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Thanks for the awesome review! We're glad we could diagnose that pesky noise and save you some cash! 🛠️💰 Our team loves a good challenge. Keep those wheels turning! 🚗✨ #MarlboroAutoRepair #KeepingYouRolling
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We’re thrilled to hear you felt taken care of without breaking the bank! 🚗💰 At Marlboro Auto Repair, we believe great service shouldn’t come with a hefty price tag. Thanks for trusting us with your ride! #AutoCare #StudentDiscounts
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Thank you for trusting us with your work vehicles! 🚐💨 We love keeping your business running smoothly. Dependability and speed are our specialties—like a pit stop for your fleet! 🏁🚗 #MarlboroAutoRepair #SmoothRides
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We treat every car like it’s our favorite child! 🚗💖 Thanks for trusting us with your ride. Quick oil changes and thorough checks—because your car deserves nothing less! 🛠️ #MarlboroAutoRepair #CarCareExperts
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Thanks for the review! We're thrilled you found us to be the best auto shop in years! 🚗✨ No surprise charges here—just quality service and trust. We promise to keep those details shiny and bright! #MarlboroAutoRepair #TrustworthyService
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🚗💡 We're thrilled to hear you had a speedy experience with our team! Quick diagnostics and fair pricing are our superpowers! Thanks for trusting us with your ride! See you next time! #MarlboroAutoRepair #CustomerSatisfaction
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We're thrilled to hear you had a stellar experience! 🌟 Our team loves keeping you cool and topped up without any extra charge. Who knew auto repair could be so refreshing? 🚗💧 Thanks for the five stars! #MarlboroAutoRepair #CustomerSatisfaction
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We're thrilled you had an excellent experience! 🚗 We're all about transparency—not those pesky upsells! Looking forward to your next visit. Remember, your car enjoys spending time with us too. 😄 #CustomerSatisfaction #AutoCare
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We love putting the "check" in "check engine"! 🛠️ Thanks for trusting us to tackle that pesky light. We're glad to have solved your problem in record time! 🚗💨 #AutoExcellence #ProblemSolved
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Thanks a million for your kind words! 🚗💨 We know how important your time is, so we strive to get you back on the road ASAP. We appreciate your trust in us! #HonestService #SpeedyRepairs
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We're revved up about your fantastic review! 🚗💨 Our team loves providing top-notch service and keeping you on the road smoothly. Thanks for the shout-out and recommendations! You're the real MVP! 🏆 #MarlboroAutoRepair #CustomerAppreciation
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Thanks for the awesome shoutout! 🚗✨ We're thrilled to hear our service hit the right spot for your ride. Remember, we’re always here to keep your vehicle running smoother than your favorite playlist! 🎶 #MarlboroAutoRepair #CustomerAppreciation
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We're thrilled to hear that you felt accommodated and well-informed during your visit! 🚗🔧 At Marlboro Auto Repair, we believe communication is key—just like good tire pressure! 😄 Thanks for the love! #AutoCare #CustomerService
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✨ We're revved up about your feedback! ?? Our team aims to make every visit a pit stop of excellent service. Thanks for recognizing our efforts—your kind words fuel our passion to keep you rolling smoothly! ? #CustomerAppreciation #MarlboroAutoCare
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?? Who doesn’t love speedy service? We're thrilled to hear we got you back on the road the same day! Thank you for trusting us with your car. We promise to keep those wheels turning! ?? #FastService #MarlboroAutoRepair
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Thrilled to hear our team was thorough, timely, and offered great prices! ?? We aim to keep your wheels turning without the drama. Thanks for the awesome feedback! #MarlboroAutoRepair #SmoothRides
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Thanks for the kind words! ⭐ We're thrilled to hear you had a positive experience with us. Our team is dedicated to delivering professional service with a smile! ?? #CustomerSatisfaction #ProfessionalService
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? Thanks for the stellar review! We're thrilled our team could provide top-notch service and get you back on the road in no time. We appreciate your support! #CustomerSatisfaction #MarlboroAutoRepair
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Thanks for the 5-star review, Daren! ? We're thrilled we could get your engine running smoothly again. We're always here to keep you and your car happy! #HappyCustomers #SmoothRide
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Thanks for choosing Marlboro Auto Repair! We're thrilled to hear about your experience. Getting you back on the road quickly is what we do best ?? #CustomerSatisfaction #AutoRepair
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? We're thrilled we could provide speedy service and a loaner car, Kathy! Thanks for letting us take care of your vehicle! ? #CustomerSatisfaction #FiveStarService
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? Thank you for the amazing review! ? We're thrilled to have provided you with fast and professional service for your vehicle. We're honored to be your go-to repair shop. ?? #CustomerAppreciation #MarlboroAutoRepair #FastAndProfessional
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Thanks for the great review, Jahlil! We're so glad you had a great experience with us. ? #UpperMarlboro #HappyCustomer #AutoRepair ???
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🚩 1. Employees Leaving Their Own Five‑Star Reviews
There is a consistent pattern of employees and associates posting five‑star reviews, which creates a misleading picture of the business and buries the real experiences of actual customers.
🚩 2. They Only Respond to Positive Reviews
They ignore negative reviews entirely and only reply to the glowing ones. That alone says everything about their lack of accountability and unwillingness to address real issues.
🚩 3. Documented Transphobic Behavior
There are videos on YouTube showing transphobic and biased behavior from individuals associated with this business. This is deeply concerning for anyone expecting respectful, equitable treatment.
🚩 4. “F” Rating on the Better Business Bureau
Their F rating on the BBB is not an accident. It reflects a long history of unresolved complaints and a refusal to address customer concerns.
🚩 5. Review Deletion
They deleted my review after they started receiving negative attention. I would not have reported them if they weren’t engaging in unethical business practices, but consumers deserve transparency.
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🔧 My Direct Experience
No Communication
I called every day for weeks and was repeatedly told someone would call me back. No one ever did.
False Information
I was given incorrect contact details and had to chase basic answers.
No Work Done
My vehicle sat untouched for nearly a month, despite being told it would be worked on immediately.
Unauthorized Parts
They replaced my steering column with a scratched, recycled part without notifying me, and only gave me one key.
Extra Charges
I was charged more than my deductible for a battery that wasn’t even part of the claim.
Bribery Attempt
They offered to waive the fee only if I removed my negative review.
Missing & Broken Parts
- My driver’s side window didn’t work due to a missing piece.
- Part of my console was missing, leaving an exposed hole.
- They blamed the tow company — which was absolutely not the cause.
Airbag Sensor Light
After they replaced the steering column, the airbag sensor light came on. They dismissed it as a “tire pressure issue.”
Tires Nearly Flat
My six‑month‑old tires were almost flat when I picked up the vehicle.
Promised Oil Change Never Provided
They offered a free oil change and never honored it.
Disrespectful Behavior
They spoke negatively about me in Spanish, assuming I wouldn’t understand — but I did.
When my husband stepped in, they were suddenly polite and accommodating. The difference in treatment was obvious and unacceptable.
Lies About Insurance
They told me my insurance denied new parts. I confirmed directly with my provider that this was a lie. Aside from the battery, every part they used was recycled or reused.
Ignored Follow‑Ups
A month later, they texted me saying a missing piece had arrived. I followed up by phone, email, and text — no response.
When I showed up in person during posted business hours, they were closed.
When I finally reached someone, they told me I “waited too long,” even though they ignored every attempt I made.
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❌ Bottom Line
This place is the definition of incompetence and dishonesty. I am now paying another shop to fix the damage they caused. For your own peace of mind, avoid them at all costs.