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Masello's Auto Service

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1,414 Reviews)
99
Write a Review
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Score Details

5 stars
96%
4 stars
2%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
99
Net Promoter Score ®

Business Details

Categories
Contact
(315) 471-2223
Visit Website
Closed
Business Hours

Business Hours

Mon
7:00 AM - 5:00 PM
Tue
7:00 AM - 5:00 PM
Wed
7:00 AM - 5:00 PM
Thu
7:00 AM - 5:00 PM
Fri
7:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
1201 Burnet Ave Syracuse, NY 13203
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Masello's Auto Service's Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1,414 Reviews)
Write a Review
Recent Reviews
CK
Chuck K.
Fabius, NY
Honda Accord Cpe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/15/2025
verified customerVerified Customer
Category: Service
Spoke to Chuck's wife. She said they have always taken care of her every time she walks in the door. She was going out of town and they made time for her to check everything in her vehicle. She tells Tony all the time that they're like a doctor that she can trust. They're marvelous.
Recommended
MR
Max R.
Syracuse, NY
Nissan Altima
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/11/2025
verified customerVerified Customer
Category: Service
Max said it was great service and it was affordable.
Recommended
SS
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SHELLY S.
Camillus, NY
Buick Enclave
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2025
verified customerVerified Customer
10
Great Service
I've been a customer for over 20 years and never been disappointed in the work they do,
PK
Peyton K.
Syracuse, NY
Toyota RAV4
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2025
verified customerVerified Customer
Category: Service
Peyton said Tony is great, he gets him in really quickly and he has great prices. He has recommended them, all of his friends go there as well.
Recommended
DS
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DENNIS S.
Cicero, NY
Mazda CX-5
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2025
verified customerVerified Customer
10
Always Excellent
These guys always do a great job, which is why I've been a customer for over 30 years! They pretty much diagnosed the problem from my description and after confirming that, they fixed it quickly.
GR
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GORDON R.
Syracuse, NY
Buick Lucerne
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2025
verified customerVerified Customer
0
Same day service with a car
Tire, rim, valve stem, and mounting
ML
Mark L.
Syracuse, NY
Acura TL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2025
verified customerVerified Customer
Category: Service
Mark said they were very helpful in solving some issues with the vehicle, easy to contact and get the information he needed about the vehicle.
Recommended
TF
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TED F.
Syracuse, NY
Kia Sedona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2025
verified customerVerified Customer
10
On time and efficient
Got an appointment in a couple of days for an overdue inspection. Dropped it off and got a call a few hours later that all was completed. Smooth sailing.
SM
Shelly M.
New York
Buick Encore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2025
verified customerVerified Customer
Category: Service
Shelly said that everything was wonderful.
Recommended
CK
Chuck K.
Fabius, NY
Honda CR-V
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2025
verified customerVerified Customer
Category: Service
Spoke with Irene. She said they're absolutely marvelous and she feels really protected by them, it's like having a doctor, she trusts them. They're top-notch all the way, they're the best and they always have been. Tony and his staff are great.
Recommended
Verified Customer
Syracuse, NY
Subaru Legacy
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2025
verified customerVerified Customer
10
Excellent service!
Reliable and friendly service!
TB
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THERESA B.
Camillus, NY
Mazda CX-5
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2025
verified customerVerified Customer
10
Always Excellent!
Masell's has always provided excellent service - up front about costs and very thorough.
KW
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KENNETH W.
Syracuse, NY
Nissan Frontier
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2025
verified customerVerified Customer
10
Great service
Been going here for about 25 years and have had no problem with their service..
MC
Mike C.
Syracuse, NY
GMC Terrain
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2025
verified customerVerified Customer
Category: Service
Mike said the business is helpful and they get the work done quickly.
Recommended
JG
Jessica G.
New York
Jeep Compass
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2025
verified customerVerified Customer
Category: Service
Jessica said her vehicle is good and everything is straight.
Recommended
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