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Masterworks Automotive

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(961 Reviews)
93
Write a Review
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Score Details

5 stars
95%
4 stars
2%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
4
Total ReScores™
5.0
ReScore™ Average
93
Net Promoter Score ®

Business Details

About

Honest. Reliable. Customer-Focused.
A no-pressure, friendly Cleveland auto shop that will treat you like royalty. Honest. Reliable. Customer-Focused.
A no-pressure, friendly Cleveland auto shop that will treat you like royalty.

Categories
Auto Maintenance, Auto Repair, Car Maintenance
Contact
(216) 321-3134
Visit Website
Closed
Business Hours

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 4:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
1789 S Taylor Rd Cleveland Heights, OH 44118
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Affiliations

Masterworks Automotive's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(961 Reviews)
Write a Review
Recent Reviews
AK
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Aaron K.
Cleveland, OH
Ford Fusion
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/09/2025
verified customerVerified Customer
7
Oil change
They do very professional work
RS
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Ryan S.
Cleveland, OH
INFINITI QX80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2025
verified customerVerified Customer
10
Thank you Masterworks
Just another great experience. Great customer service and great mechanics who get it right the first time. Highly recommend
Verified Customer
Cleveland, OH
Toyota Corolla
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2025
verified customerVerified Customer
10
The service was great very cordial
Great service as always
MB
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MARK B.
Beachwood, OH
Honda Pilot
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2025
verified customerVerified Customer
10
Service
Very efficient and trustworthy!
MW
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Michael W.
Cleveland, OH
Toyota Corolla
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/22/2025
verified customerVerified Customer
10
Great service for both our cars, Toyota and Mini.
Masterworks is a trustworthy company, and I say this after unnecessary service recommendations from a Toyota dealership. Suspicious about the dealership, from which I always receive a $1000 bill. I took the car to Masterworks, which could have simply replicated all or part of the dealership suggestions. No, Masterworks said the car needed no service. It did not even charge for labor. Both of our cars, a Mini (already serviced by Masterworks) and the Toyota will now be seen by Masterworks for all service.
NB
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NICK B.
South Euclid, OH
Subaru Forester
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2025
verified customerVerified Customer
10
Always Great
I needed an emissions test and came in the middle of the day on a Tuesday. They made it so easy and fast that when I was done, I got home and my wife asked, “too busy? You have to go back?” And was so surprised it was all done. Will always go come back here. They are trustworthy and efficient!
BB
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Barbara B.
Cleveland, OH
Kia Soul
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/15/2025
verified customerVerified Customer
10
all good
all good very good service
LN
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Loretta N.
University Heights, OH
Chevrolet Captiva Sport Fleet
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/15/2025
verified customerVerified Customer
10
E check
Service was very fast, very accommodating, professional.
JM
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Jan M.
South Euclid, OH
Honda Civic Si
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/07/2025
verified customerVerified Customer
10
Service was fine, but wait time rather long. Would like transport service (but know you won't do it)
The place was extremely busy, and my 8am appointment meant nothing. I got the car back about 4. If it is IN at 8, it should be ready earlier. However, service itself is fine.
DW
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Doug W.
Cleveland, OH
Kia Rio
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/05/2025
verified customerVerified Customer
8
Quick and easy
On time with my request for service
LS
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Laurei S.
Beachwood, OH
Lexus ES 350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2025
verified customerVerified Customer
10
No waiting. Efficiency and courtesy.
Excellent professional service. Facility immaculate.
DW
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Dena W.
Cleveland, OH
Mercedes-Benz GLA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2025
verified customerVerified Customer
10
Fast service
Quick and fast service
YS
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Yehuda S.
Cleveland, OH
Toyota Camry
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2025
verified customerVerified Customer
10
diagnostic
Friendly and knowledgeable. Very competent!
Verified Customer
Rock Creek, OH
Subaru Legacy
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2025
verified customerVerified Customer
9
Subaru Legacy Transmission work
Very knowledgeable and experienced techs.
RJ
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Ron J.
Cleveland, OH
Mazda CX-5
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/16/2025
verified customerVerified Customer
0
Expected better
Came in for a braking issue, left with new brakes which cost significantly more than any other brake job I've paid for. Worst of all, still experiencing the same issue I came in with. Have decided for myself they're not worth the cost. Just average service all around - poor pictures of the problem, diagnostic fee was not removed on final bill plus extra shop charges, poor communication about how long the job would take (just tell me straight). They do work hard though, got the job done inside of two days. I guess when you're as busy as they are, you don't have to satisfy everybody. If you going for a E-Check, just DIY at one of the self-service kiosks, super easy.
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