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Masterworks Automotive

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(939 Reviews)
93
Write a Review
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Score Details

5 stars
95%
4 stars
2%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
4
Total ReScores™
5.0
ReScore™ Average
93
Net Promoter Score ®

Business Details

About

Honest. Reliable. Customer-Focused.
A no-pressure, friendly Cleveland auto shop that will treat you like royalty. Honest. Reliable. Customer-Focused.
A no-pressure, friendly Cleveland auto shop that will treat you like royalty.

Categories
Auto Maintenance, Auto Repair, Car Maintenance
Contact
(216) 321-3134
Visit Website
Closed
Business Hours

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 4:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
1789 S Taylor Rd Cleveland Heights, OH 44118
Get Directions

Affiliations

Masterworks Automotive's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(939 Reviews)
Write a Review
Recent Reviews
AN
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Angelo N.
Cleveland, OH
Chrysler Town & Country
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2025
verified customerVerified Customer
10
Great service
Free inspection performed. Only major issue found was worn tie rods. Will return next week for replacement under warranty.
SD
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Sara D.
South Euclid, OH
Volkswagen Jetta Sedan
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/21/2025
verified customerVerified Customer
10
Excellent service
My car just needed a 6-month check. It was easy to schedule it and the work was done in a timely basis. The staff is friendly and attentive and the car runs beautifully after the service.
Verified Customer
Cleveland, OH
Ford Focus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2025
verified customerVerified Customer
9
Love the service
Very efficient and kind. Clear communication from beginning to end. Considering going there for all my car needs.
TS
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Taura S.
Cleveland, OH
Mercedes-Benz GLA-Class
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/17/2025
verified customerVerified Customer
10
Great service
The people are friendly, knowledge. The best part is the cost. They do not gouge and that's the most important. I recommend this place to my friends and all who reads this review. You WILL NOT be disappointed.
LH
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LARRY H.
Mercedes-Benz C300
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/16/2025
verified customerVerified Customer
10
Called on Thursday, fixed on Friday
I called about a check engine light on my Mercedes. Steve was awesome about getting us in and had it diagnosed by noon and fixed by 3:30. Fantastic service. Fair pricing!! My new mechanic!
JH
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JAMES H.
Cleveland, OH
Toyota Corolla
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2025
verified customerVerified Customer
8
The service was great very cordial
The service was great every time
RG
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Rubin G.
Beachwood, OH
Mercedes-Benz GLC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/13/2025
verified customerVerified Customer
10
Long time driver of quality sporty cars
Friendly, helpful, skillful and quick. That says it all.
Verified Customer
Cleveland, OH
BMW 4 Series
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/12/2025
verified customerVerified Customer
10
ECheck
Good visit. Easy in and out. Friendly.
TG
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thomas g.
Lexus RX 350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2025
verified customerVerified Customer
10
Multiple issues resolved
Multiple issues were corrected on our Lexus, all at affordable pricing. We have found that using Masterworks usually saves us significant money without sacrificing the quality of parts or service.
JT
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James T.
Subaru Outback
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2025
verified customerVerified Customer
10
Excellent Service
Everyone from the front desk, back desk, and technicians are great. Wonderful customer service
LW
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Laura W.
Cleveland, OH
Dodge Grand Caravan
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/26/2025
verified customerVerified Customer
0
Poor service and follow up
1. Said they fixed whatever caused the engine light to stay on. It came back on two days later. Told me to bring it if it did and they’d fix it, so I brought it in at noon by two it still wasn’t looked at.
2. I asked them to fill the tires with air since that low tire warning light was on. They did not do that.
3. For a $2,000 repair bill, I expect better service.
Never coming back. Very disappointed in new management.
TS
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Terry S.
Shaker Heights, OH
Nissan NV200
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2025
verified customerVerified Customer
10
Always: Outstanding service!
The folks at Masterworks go above and beyond to address my concerns, always provide me with clear, detailed information so that I can really understand what we're dealing with, and do all they can to provide the best solutions. Always: outstanding service, reliable, honest, professional, trustworthy, respectful. And the added bonus is that they are right in my neighborhood! So grateful!
TT
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Tanisha T.
Shaker Heights, OH
Chevrolet Tahoe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/25/2025
verified customerVerified Customer
10
Great place
They listen they check out everything 10 out of 10
VH
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Vanessa H.
Shaker Heights, OH
Subaru Forester
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/25/2025
verified customerVerified Customer
10
Masterworks are AWESOME!!
Every time I go to Masterworks, the staff are friendly and accommodating. There is not a long wait time to get an appointment and also not a long wait time to receive your car back. Thanks all!! :D
JS
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Jeffrey S.
Beachwood, OH
Subaru Crosstrek
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/25/2025
verified customerVerified Customer
10
Service was prompt and efficient. Service professionals were helpful and friendly. Reigistering for the first time on the tablet was slow and not always self evident.
See above.
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