Business Solutions
English French Canadian
SureCritic / Auto Maintenance / McCarley Transmission Service Inc.
business image

McCarley Transmission Service Inc.

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(963 Reviews)
96
Write a Review
Schedule Appointment

Score Details

5 stars
94%
4 stars
3%
3 stars
1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
96
Net Promoter Score ®

Business Details

About

McCarley Transmission Service Inc. is a full-service preventive maintenance and auto repairs center in the Phenix City, AL 36867 area, specializing in General Services, Car & Truck Care, Inspections and Emissions, Undercar Services, Alignment, Brakes, Tires, Engine & Transmission, Engine Maintenance, Transmission Services, 4x4 Services, McCarley Transmission Service Inc. is a full-service preventive maintenance and auto repairs center in the Phenix City, AL 36867 area, specializing in General Services, Car & Truck Care, Inspections and Emissions, Undercar Services, Alignment, Brakes, Tires, Engine & Transmission, Engine Maintenance, Transmission Services, 4x4 Services, Heating and Cooling Services, Electrical Services, Electronic Services, Miscellaneous Services, Domestic Cars & Trucks, Import Cars & Trucks, Towing, Batteries and Fleet Engine Work since 1960.

Our experts have the knowledge to service and repair even the most challenging auto problems on all makes and models of domestic and import vehicles. We use the latest technology to assess the situation and offer you alternatives. We guarantee all of our work and know you'll be happy with the outcome. Stop in or give us a call at 334-297-1038 to let us know how we can help you! ...more

Categories
Auto Maintenance, Auto Repair, Car Maintenance
Contact
(334) 297-1038
Visit Website
Closed
Business Hours

Business Hours

Mon
7:00 AM - 5:00 PM
Tue
7:00 AM - 5:00 PM
Wed
7:00 AM - 5:00 PM
Thu
7:00 AM - 5:00 PM
Fri
7:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
908 5th Ave Phenix City, AL 36867-6708
Get Directions
McCarley Transmission Service Inc.'s Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(963 Reviews)
Write a Review
Recent Reviews
GW
Gloria W.
Phenix City, AL
Ford Transit Connect
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/27/2025
verified customerVerified Customer
10
Laura a the best!!!
I brought my Transit there to check for transmission problems. Laura set an appointment up for me to bring it in. They checked it out very thorough and couldn’t duplicate problem. They checked it time after time under different conditions. I’m happy to say they couldn’t find a problem. I left it there for some routine maintenance. Laura kept me posted all long with the progress and checked with me before she did anything. She is an excellent service advisor and her team of technicians are outstanding. I would gladly recommend to anyone that needs regular maintenance and any other repairs to go see Laura and the automotive specialist there. You won’t be disappointed.
Manager from McCarley Transmission Service Inc. responded on 05/28/2025 05:10 AM

Thank you so much for the incredibly kind review -- I appreciate your business and look forward to working with you in the future! 

Verified Customer
Columbus, GA
GMC Sierra 2500HD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/26/2025
verified customerVerified Customer
10
Great service and wonderful people.
I always think they have done a very thorough job.
Manager from McCarley Transmission Service Inc. responded on 05/28/2025 05:11 AM

Thank you for the kind review -- we apprecicate your business!

AS
gravatar
Alex S.
Cataula, GA
Ford Explorer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/21/2025
verified customerVerified Customer
10
Very good.
Good customer service, quality work done. These guys are the real deal.
Manager from McCarley Transmission Service Inc. responded on 05/22/2025 05:35 AM

Thank you for the kind review -- we appreciate your business!  Please let us know if we can help in the future!

RJ
Rodrigues J.
Columbus, GA
Ford Mustang
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2025
verified customerVerified Customer
10
10
Very good service
Manager from McCarley Transmission Service Inc. responded on 05/22/2025 05:38 AM

Thank you for the positive review!  We appreciate your business and trust in our company!

TE
Tim E.
Columbus, GA
Chrysler 300
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/15/2025
verified customerVerified Customer
4
Honestly not too thrilled
Honestly not too thrilled. Charged me $180 to tell me the same thing I said when I dropped my car off. Also said there were no signs of the problem and when I picked up the car and drove down the road it started acting up like it has been. I was hoping this shop would be more thorough like I was told. It does not seem like anything was done to inspect my car besides running codes like I had done for free at the auto parts store.
Manager from McCarley Transmission Service Inc. responded on 05/16/2025 06:05 AM

We would like to appologize for your dissatisfaction with the service you received yesterday.  We did confirm fault with the PCM of your vehicle, though this repair was declined.  It's very difficult to make further suggestions of repair when the mechanic is unable to duplicate the issue you had previously experienced.  As stated yesterday at the time of pick-up, if problems persist, we are more than willing to take another look at the vehicle at no further charge to you.  Please give us a call if you would like to continue with the diagnostic process for your vehicle. 

RB
gravatar
Reynolds B.
Columbus, GA
Chevrolet Suburban
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2025
verified customerVerified Customer
10
1991 Suburban
I called in to ask about the issues and GW recommended I test the battery before dropping off my vehicle. It was the starter as expected and you found a few other issues. I’m back on the road and ready for my trip.
Manager from McCarley Transmission Service Inc. responded on 05/08/2025 09:08 AM

Thanks for the great review -- we appreciate your business!

HC
Harrold C.
Columbus, GA
Saturn Ion
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2025
verified customerVerified Customer
10
Replaced my transmission
Transmission went out in my 06 Saturn. Had a hard time finding anyone who would even look at it. McCauley got us in quick, diagnosed the problem (it couldn't be rebuilt so it had to be replaced), and worked hard to fix it. It took some time for them to get a working replacement, but being old and a Saturn, that is understandable. But they were communicative and did a great job fixing my car. Highly recommended their shop.
Manager from McCarley Transmission Service Inc. responded on 05/07/2025 07:03 AM

Thank you so much for the kind review -- we appreciate your business and hope you'll consider us for future service work!

Verified Customer
Cataula, GA
Dodge Caliber
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/05/2025
verified customerVerified Customer
8
Great experience
Was really nice when I called to see if I could get my car towed there. Kept me informed on what was happening and what it was gonna cost. Was really quick and nice.
Manager from McCarley Transmission Service Inc. responded on 05/05/2025 09:58 AM

Thank you so much for the kind review -- we appreciate your business!

JP
gravatar
Jason P.
Columbus, GA
Toyota Land Cruiser
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2025
verified customerVerified Customer
10
Transmission service
Work was done in a timely manner
Manager from McCarley Transmission Service Inc. responded on 04/16/2025 08:07 AM

Thank you for the good review -- we appreciate your business! 

MM
Matt M.
Phenix City, AL
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2025
verified customerVerified Customer
10
Repair work
Very courteous and done when they said it was.
Manager from McCarley Transmission Service Inc. responded on 04/14/2025 06:27 AM

Thanks for the kind review -- we appreciate your business!

WR
Wayne R.
Phenix City, AL
Chevrolet Captiva Sport Fleet
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2025
verified customerVerified Customer
10
Laura
Arrived close to closing both days and Laura was very polite and pleasant to us both days. Mechanic I believe did a thorough and professional inspection of my 85 year old sister in law vehicle. Was very pleasantly surprised and the minor problem that was found. Thanks McCarley staff.
Manager from McCarley Transmission Service Inc. responded on 04/11/2025 06:38 AM

Thank you so much for the kind review.  We were glad to help and appreciate your business!

SM
gravatar
Steven M.
Ford Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2025
verified customerVerified Customer
10
Satisfaction
First visit to business but I have to say that I was very impressed with the way the problem was handled. Thanks
Manager from McCarley Transmission Service Inc. responded on 04/08/2025 06:39 AM

Thank you for the great review -- we appreciate your business and hope to work with you again in the future!

JK
Johnny K.
Fort Mitchell, AL
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2025
verified customerVerified Customer
10
Pleasant experience!
" GW" was very knowledgeable and really took care of me and my issue with my truck. He took time to take me to my truck and explain in detail what was going on with my truck. He and his crew repair my truck in a timely manner and is running better than ever. I highly recommend this shop for any repairs...
Manager from McCarley Transmission Service Inc. responded on 04/07/2025 01:00 PM

Thank you so much for the great review -- we appreciate your business and look forward to helping you in the future! 

KL
Keith L.
Phenix City, AL
Cadillac DTS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2025
verified customerVerified Customer
10
My experience was outstanding.
Super professional, will recommend.
Manager from McCarley Transmission Service Inc. responded on 04/03/2025 04:42 AM

Thanks so much for the kind review -- we appreciate your business! 

AJ
Andre J.
Columbus, GA
Honda Element
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2025
verified customerVerified Customer
10
Super Service 😊
Exceptional service. Very friendly staff!!!!
Manager from McCarley Transmission Service Inc. responded on 04/01/2025 10:30 AM

Thank you for the awesome review!  We appreciate your business! 

Displaying Review 1 - 15 of 963 in total
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.