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McKinley Elevator Corporation

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(461 Reviews)
83

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
83
Net Promoter Score ®

Business Details

About

We know that prompt and comprehensive repair of elevators and wheelchair lifts is the cornerstone to the longevity of our products. For this reason we have more than 20 factory-trained service and installation technicians and service personnel, digitally dispatched and available throughout California and Nevada. We know that prompt and comprehensive repair of elevators and wheelchair lifts is the cornerstone to the longevity of our products. For this reason we have more than 20 factory-trained service and installation technicians and service personnel, digitally dispatched and available throughout California and Nevada.

Categories
Home elevator, Elevator installation, Elevator service
Contact
(888) 257-5576

Business Hours

Mon
7:00 AM - 4:30 PM
Tue
7:00 AM - 4:30 PM
Wed
7:00 AM - 4:30 PM
Thu
7:00 AM - 4:30 PM
Fri
7:00 AM - 4:00 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
17611 Armstrong Ave Irvine, CA 92614

Affiliations

CADA
NAEC
AEMA
AIA
BIA
BBB
McKinley Elevator Corporation's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(461 Reviews)

MP
gravatar
Michael P.
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/19/2026
verified customerVerified Customer
6
Manufacturing issue
I purchased a Garaventa elevator that was sold and installed by McKinley Elevator in January of 2026. The elevator manufacturer is highly regarded. Almost immediately, the stabilizer unit on the elevator started malfunctioning. McKinley responded and replaced the stabilizer seal under warranty (parts and labor). The elevator worked for several more months and the stabilizer failed again. McKinley tried to replace the seal again but was informed by Garaventa that the entire stabilizer unit needs to be replaced under warranty. However, the service for repairs is still being charged because the warranties for parts and service do not overlap. I am being billed for all service calls, current and future ,by Mckinley for a faulty elevator part that did not work from the very beginning. This seems highly unfair. I hope to work something out with McKinley.
Dave C. from McKinley Elevator Corporation responded on 09/20/2026 09:15 AM

Thank you for providing your feedback regarding your experience with the Garaventa elevator installed by McKinley Elevator Corporation. We are committed to ensuring that our customers receive quality products and service. We acknowledge your concerns regarding the issues you have encountered with the stabilizer unit and the subsequent charges related to service visits. We understand that this situation may be frustrating, and we take your concerns seriously. Please be assured that we value your business and are dedicated to resolving any issues related to your elevator system. Your satisfaction is important to us, and we appreciate your patience as we work through these challenges.

Offers and Posts
🏆 We’re glad to hear you think we did a great job! Just doing our part to keep you on the up and up! 😉 Thanks for the awesome feedback! #AlwaysElevating #CustomerSatisfaction
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