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Mercedes-Benz Heritage Valley

Average Score
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1.0
(3 Reviews)
-100
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Score Details

5 stars
<1%
4 stars
<1%
3 stars
<1%
2 stars
<1%
1 star
100%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
-100
Net Promoter Score ®

Business Details

Categories
Car Dealer
Contact
(780) 431-5100
No Business Hours Provided

Business Hours

* America/Edmonton
2120 103A St SW Edmonton, AB T6W 2P6 Canada Canada
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Mercedes-Benz Heritage Valley's Reviews
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1.0
(3 Reviews)
Write a Review
Recent Reviews
NI
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Narmina I.
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/22/2026
0
Misrepresented the demo as “new” in perfect condition and didn’t return deposit when I found chips and issues with it before purchase and refused to proceed
I had a very negative experience at this dealership, drove all the way from Calgary to pick up 2025 CLA that was a demo vehicle - when I was talking on the phone phone with the sales person Ousmann, I specially asked him about cosmetic condition of the car and if it had any chips or imperfections, he said no it’s pretty much like in brand new condition. I drove all the way to purchase and upon visual inspection found multiple chips on hood and around car and chip on the windshield and underskirt was damaged. When I said I’m not comfortable closing the deal because of all these cosmetic issues that were not disclosed the sales manager and GM first tried to gaslight me making it sound like I’m imagining all these problems and then bullying into making a decision to close on the spot, and got very agressive when I expressed hesitation and kept my deposit saying they spend money on the car saying ha th GM is so pissed off with me that he won’t return the deposit (even though during my initial conversation I specifically asked if he deposit will be returned if I am not satisfied with He visual condition of the car and the answer was absolutely yes). They accused me of already finding another car eve though they saw how disappointed I was that he condition wasn’t perfect as they communicated and I showed them the draft from bank pulled half an hour earlier). Very unpleasant encounter and very unprofessional management- if you want to be treated like shit when you came ready to purchase a vehicle and bring up concerns about it that were not disclosed to you, then go there. And the comment was “it’s not like it’s blowing smoke and we didn’t disclose it to you so that’s the reason we are not returning your deposit”.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
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