This was my first service experience with my new Cadillac, and it was very disappointing. I was told it would take two hours, but when I returned the car wasn’t ready. Instead, I was made to wait in a cashier line — even though there was no charge — and then wait again for the car to be brought around.
When arrived, the fabric on my door was covered in grease. When I pointed it out, I was told they could wash it, but that would have taken even more time I didn’t have. The fact is, the car simply was not ready after the promised time.
Completely inefficient and unprofessional — far below the standard I expected from Cadillac. Honestly, this experience makes me wish I had bought another Lincoln instead of an Escalade.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.
When arrived, the fabric on my door was covered in grease. When I pointed it out, I was told they could wash it, but that would have taken even more time I didn’t have. The fact is, the car simply was not ready after the promised time.
Completely inefficient and unprofessional — far below the standard I expected from Cadillac. Honestly, this experience makes me wish I had bought another Lincoln instead of an Escalade.