Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Obviously, not everyone will be as fortunate with the timing as I was but every step of the way, Mike - who is a very knowledgeable, patient and friendly guy - explained the procedure and answered my "what if" questions ensuring that we were on the same page and no surprises. Final cost was right around what I anticipated.
Needless to say, Mikes is now my new go-to mechanic !!