business image

Miramar BMW Service

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(203 Reviews)
97
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
97
Net Promoter Score ®

Business Details

About

Welcome to Miramar BMW Service, your trusted local auto repair shop specializing in BMWs vehicle maintenance, repair, and services. Our team of expert technicians is committed to providing exceptional service to every customer who walks through our doors.

We know that your vehicle is more than just a means of transportation – it’s an
Welcome to Miramar BMW Service, your trusted local auto repair shop specializing in BMWs vehicle maintenance, repair, and services. Our team of expert technicians is committed to providing exceptional service to every customer who walks through our doors.

We know that your vehicle is more than just a means of transportation – it’s an extension of your lifestyle. That’s why we offer a comprehensive range of services designed to keep your vehicle running at peak performance, including routine maintenance, major repairs, and everything in between.

We understand that bringing your car in for service can be a hassle, which is why we strive to make your experience with us as convenient and stress-free as possible. We’re here to make your visit to our shop as pleasant as possible.

At Miramar BMW Service, we’re passionate about cars, and we’re dedicated to providing the highest quality service to our customers. If you drive a BMW, you can trust us to keep your car running smoothly for years to come. Contact us today to schedule an appointment, or stop by our shop to see why we’re the premier choice for BMW vehicle maintenance and repair in San Diego, CA.
...more

Categories
Auto Maintenance, Auto Repair, Car Maintenance
Contact
(858) 397-2591
By Appointment Only
Business Hours

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
by appointment only
Sun
closed
* Pacific Time (Us & Canada)
8286 Miramar Rd San Diego, CA 92126
Miramar BMW Service's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(203 Reviews)

GW
GARY W.
Solana Beach, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2025
verified customerVerified Customer
10
Honest, knowledgeable & reliable
Love that I have someone who is honest & so knowledgeable taking care of my old 2007 BMW X3. Noah also always goes out of his way to make it as affordable as possible.

HK
gravatar
HELEN and Andy K.
San Diego, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2025
verified customerVerified Customer
10
I love this place
Noah and the team awesome service, highly recommended! Thanks again for everything .
Your Trusted T. from Miramar BMW Service responded on 07/26/2025 09:38 AM

We appreciate you taking the time to share your experience! Noah and the team aim to impress, and it sounds like they hit the mark this time. If our service had a singing career, it would certainly be a platinum hit. Your recommendation means a lot to us, and we look forward to continuing to provide you with stellar service.


NA
gravatar
NAWFEL A.
La Jolla, CA
BMW 330i
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/22/2025
verified customerVerified Customer
10
Best in San Diego…
Always great work and great service, thank you Noah and the team.
Your Trusted T. from Miramar BMW Service responded on 07/25/2025 09:36 AM

We appreciate your feedback and are glad to hear that you enjoy our work and service. Noah and the team are dedicated to keeping your BMW in top shape, and we’re happy to know their efforts show. Here’s to many more kilometers of smooth driving ahead!


JK
gravatar
Jov K.
El Cajon, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2025
10
Highly recommend
I can't say enough good things about Zebra 4x4/Miramar Bmw Service. Fom start to finish, Noah and his team was professional, transparent, and incredibly knowledgeable working on my vehicle.

If you’re having suspension problems—or any car trouble at all—this is the place to go. Honest, skilled, and genuinely committed to doing the job right. Highly recommended
Your Trusted T. from Miramar BMW Service responded on 07/22/2025 09:35 AM

We’re delighted to hear about your experience with Noah and the team at Zebra 4x4/Miramar BMW Service. It sounds like they really hit the mark with their transparency and expertise. We like to think of ourselves as car whisperers, but with a dash of professionalism and a commitment to making sure your ride is as smooth as possible. Your recommendation means the world to us! Here’s to many more trouble-free miles ahead!


Verified Customer
Ramona, CA
BMW 135i
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/15/2025
verified customerVerified Customer
10
I love this place
Their rates are super fair, after I got three quotes, theirs was by fast the least but did a great job in explaining thoroughly to me what they observed and talk to you like you’re the only customer there, even though they are always busy (because they do such a great job) Especially as a woman, come here first. They won’t sell you things you do not need, or treat you like you’re an idiot. Spencer and Noah and their team are great!
Your Trusted T. from Miramar BMW Service responded on 07/18/2025 09:37 AM

We appreciate you taking the time to share your experience! It's wonderful to hear that you found our rates competitive while also receiving thorough explanations about the service. We believe that every customer deserves our full attention—no multitasking allowed! It's great to know that our team, including Spencer and Noah, made you feel welcomed and respected. We pride ourselves on providing genuine service without unnecessary upselling. If your vehicle has more adventures in store, you know where to bring it for some TLC.


DS
gravatar
DAVID S.
San Diego, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2025
verified customerVerified Customer
10
Excellent attention to detail (GR Supra exhaust)
My expectation for service excellence at Miramar BMW Service was fully realized after they installed my Dinan springs, and this time was no different. I spent a bit of time loading all the components in my Supra, and Noe and his crew took great care to remove everything, carefully. The exhaust sound is pleasantly deep - a very nice improvement over the stock system. Volume is a bit higher, but not obnoxiously so. Many thanks to Noe, Spencer and the rest of the crew for a job well done!
Your Trusted T. from Miramar BMW Service responded on 07/13/2025 09:37 AM

We're delighted to hear that your experience at Miramar BMW Service met your expectations—especially with those Dinan springs! Sounds like Noe and the team handled your components with the precision of a safecracker, ensuring your Supra got the upgrade it deserved. A deep exhaust sound can definitely elevate the driving experience, and we're glad you found the balance between improvement and ear-splitting. We'll pass along your compliments to Noe, Spencer, and the rest of the crew—feedback like yours makes our day. Cheers to your newly enhanced ride!


NK
Norlyn K.
Jamul, CA
BMW 320i
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2025
verified customerVerified Customer
10
Great people to do business with!
On the advice of a friend I drove an hour to get from Jamul to Miramar to have my BMW wheel alignment. I wasn’t disappointed. The people are great, their work was excellent, and their fees are reasonable. I’ll be back.
Your Trusted T. from Miramar BMW Service responded on 07/09/2025 10:01 AM

It sounds like your road trip was well worth it! We're glad to hear that our team made your visit a standout experience. A perfect wheel alignment can make all the difference—it's the automotive equivalent of yoga for your car. We appreciate your trust in us and look forward to your next visit. Safe travels back to Jamul!


BH
gravatar
Ben H.
San Diego, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/08/2025
0
Tail light
Kept my car for 2 days to fix tail light charged me and tail light still don’t work drivensd El Cajon fixed it in an hour and works fine now

HB
gravatar
HAVEN B.
San Diego, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2025
verified customerVerified Customer
10
Expert care with compassion
After inheriting my father’s beloved BMW Z4—well-maintained but no longer practical for him—I had the car shipped from out of state to start its next chapter with me here in California. Though excited, I knew the transition would require some work to bring it up to spec for registration, and I needed to find a shop I could trust—one with experience in German vehicles and a reputation for quality.

Enter Miramar BMW Service. From the moment I spoke with Noah, I felt reassured. He listened carefully as I explained the car’s backstory and the concerns I had noticed after my brief two-mile drive. Despite a packed schedule, he and his team welcomed the car in first thing Monday morning.

By the next day, everything was expertly addressed. Noah even took the time to walk me through some of the vehicle’s unique features—little touches that made a big difference. I felt like more than just a customer; I felt like the newest member of their extended automotive family.

Thanks to their skill and care, the car passed smog and is now proudly wearing its California plates. I’m grateful to Noah and the entire team for their professionalism, warmth, and thorough service. I look forward to many more years with this car.
Your Trusted T. from Miramar BMW Service responded on 07/06/2025 09:34 AM

We're delighted to hear about your experience with us, and it sounds like your father’s Z4 is in great hands! Noah and the team are always eager to help fellow BMW enthusiasts, especially when it comes to ensuring a beloved car continues its journey smoothly. It’s fantastic that we could address your concerns and share some of those unique BMW features that make driving special. Now that the Z4 is sporting its California plates, it’s ready for a new chapter filled with open roads and adventures. Here’s to many more unforgettable drives ahead!


MG
Mike G.
San Diego, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2025
verified customerVerified Customer
10
Jeep Wrangler repairs
10/10 recommend going to Noah at Miramar BMW if you live in San Diego county. Fast service, fair prices, and he's a great person!
Your Trusted T. from Miramar BMW Service responded on 07/04/2025 09:37 AM

We appreciate your recommendation of Noah and are delighted to hear about your positive experience at Miramar BMW. Fast service and fair prices are exactly what we aim for, and it’s great to know Noah made an impression. If only car maintenance could be like a trip to the beach—smooth sailing every time! We look forward to supporting your BMW needs in the future.


AA
gravatar
Angelique A.
San Diego, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/25/2025
0
Bait and switch
WARNING— BEWARE — If I could leave NEGATIVE -5 stars, I would. BEWARE This was one of the worst car repair experiences of my 30 plus years of life. I was baited and switched by the person who answers the phone. I take notes on these matters during the phone call with pre-questions and further questions I may have I took note of the cost with me providing my Vin year, making and model of my car to get matter-of-fact total price of said repairs. Not only did she completely bait and switch once my car was towed and dropped off to their location so I was diligent about making matter fact decisions based off of clear cut communication with again my thorough notes. It’s a long horrendous story so I’m going to try and make it short as possible. My car would start and shut off, after speaking - possible reasons to which this matter was happening was spoken about like I said, all of the facts and stats of my car were given to determine the total cost of repair, not including the labor hours, but the labor per our cost was given to me. My car was dropped off for repair of alternator removal and replacement with emphasis (OEM) parts. Not only did she emphasize with my further push that they would only be putting OEM parts. That’s what they did not do a upon retrieval of my vehicle. They had my car for 4 to 5 days THEN an hr before pickup upon the completion hour they told me to come in mind you I just spoke with them two hours prior. I am told that my car will not start! With my forced aggressive digging for answers I discovered they did not put an OEM parts even though I was charged OEM price, the term “OEM rated” was continuously used. My question was the OEM parts that you put in for repair you are stating are deficient dubbing the parts defective/broken damaged. HUH? So picking my car up today won’t be an option where the kicker comes in is further prying in conversation, He says they’ve been calling around all day all over San Diego and no BMW dealership or any place has an alternator in stock. HUH? He also says further into the conversation they’ve located an alternator in their warehouse up north! HUH? (are you thinking what I’m thinking?) so my car is kept there a further couple of days. The day I am told to come pick up my vehicle. I am now told another hour before pick
up! That my water pump has exploded during testing! HUH? My question immediately was during diagnostics. You never spotted becoming needed repair if any? I was further told they won’t know if it’s the alternator or anything until the water pump is repaired and (paid for out of my pocket) they won’t be able to identify the issue until the water pump is repaired and they are paid in full, he says-“but you’re welcome to keep your car stored here until the money that is needed is paid in full to start” WHAT?! so before the water pump somehow exploded you said it was the alternator now the car has been repaired again and without the water pump being installed and paid for you won’t be able to tell me where the issue is coming from?! That makes no sense-that is pure unadulterated BS! So we’ve gone from my initial total cost being $820 and being a first time client a 10% discount also take note that if you pay cash you also get a discount! Bringing my total cost to $738 with labor $1384 was my new total cost when they told me to come pick up the car originally I was confused at the total cost but willing to pay but now they’re telling me $1269 must be paid to even get the diagnosis when they said my water pump somehow just exploded out of nowhere. They extort me out of a total cost of $3300 with an original price given to me of $738. He had my car a total of three weeks. When I initially told him I wanted my car before the weekend because it was my birthday that coming Sunday that was almost a month ago when I was finally able to pick up my vehicle. If I could give anyone considering giving them business, it would be to make sure to record the phone call which you can do on an iPhone right at the left-hand corner of the screen up upon any phone call it saves an entire call to your voice, memos and notes. It announces that it will be recording and they should have no issue with the recording. I also forgot to mention that when they told me for the second time that I could come pick up my car and then all of a sudden I couldn’t come pick up my car. I made sure to tell them to give me the reasoning in writing because Noah promised my car would be done in a certain amount of days so I made him put it in writing when that day came. I’m sure you can guess, my car was not ready to be picked up cause what do you know the parts we’re not working I also forgot to mention that when I brought up the matter of the parts being OEM they said OEM like parts were put in the car and I said that’s exactly why they didn’t work to begin with because you’re putting aftermarket uncertified parts in my car. I was extremely blunt and clear that I ONLY put OEM parts in my car. That statement was followed up by her saying “that’s all we use”! Next the alarming conduct he showed during an initial pick up of my vehicle with him, jumping into the car over the driver-mind you the door was wide open, with him standing by inside with his hand on the window my partner started the car and he lunged over him, elbow him in the face/neck, ripping the keys out of the ignition ! saying he thought he was going to takeoff! HUH?! With the door wide open bc that makes total sense. Who’s going to pay that much money and not turn the car on to hear it? Let alone if wanted to take it for a short spin with them in the passenger seat. If you have any respect for your hard earned money, do not take your business there they operate in like of the MOB. This experience was unbelievable, and I’ve gone through some difficult experiences with my vehicle being repaired, but this tops the charts. Again, if you are willing to risk at all, make sure you (get everything in writing and I cannot emphasize enough record the call). It’s my belief that they forced this money out of me to pay employees etc RUN While you still can.
PS I forgot to also tell you this.! After pickup my car is now emitting smoke out of the engine from the right side Not steam but smoke which it was not doing prior to bringing it in. Also, the passenger airbag sign was also on at pick up as well, but I just wanted to get out of there and not have to further be treated lower than less of a human & lady. This business is 100% Not Valid

ST
gravatar
SRIKAR T.
San Diego, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2025
verified customerVerified Customer
10
BMW M550 / service
I don't make another call when I need something on my car. Great team. Will take care of you.
Your Trusted T. from Miramar BMW Service responded on 06/28/2025 09:37 AM

We appreciate your trust in our team for your car needs! It’s great to hear that you find our service so reliable. We strive to be the one-stop shop for your BMW, making sure your ride stays in top shape without the hassle. If there's anything else you need, just give us a shout—no need for multiple calls, we've got your back!


SH
Stephen H.
Chula Vista, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2025
verified customerVerified Customer
10
Quick and fair
A shop you can trust.
Your Trusted T. from Miramar BMW Service responded on 06/28/2025 09:37 AM

We're delighted to hear that you feel our shop is one you can trust! Building that trustworthy relationship is what we aim for, so it’s great to know we’re hitting the mark. If your BMW ever needs a little TLC or just wants to hang out with us, we're always here. Keep cruising!


BW
gravatar
bridget w.
San Diego, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2025
verified customerVerified Customer
10
Awesome
Awesome Service!! Very Prompt. I will be back. Thank you!!
Your Trusted T. from Miramar BMW Service responded on 06/27/2025 09:37 AM

We appreciate your enthusiastic feedback! It sounds like our team hit the sweet spot with prompt service this time around. We'll keep the gears turning and the engines purring for your next visit. Looking forward to seeing you again!


JG
gravatar
jay g.
San Diego, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2025
verified customerVerified Customer
10
Quick and Easy
My car was taken care of quickly.
Your Trusted T. from Miramar BMW Service responded on 06/17/2025 09:35 AM

We appreciate you taking the time to share your experience! It’s great to hear that your car was serviced in a flash. We aim to get you back on the road faster than you can say “BMW!” Looking forward to helping you out anytime your ride needs a little TLC.


Displaying Review 1 - 15 of 203 in total
Service Coupons and Posts
We’re thrilled you trusted us for a second opinion! 🚗💨 Noa really knows how to work some magic under the hood. Thanks for the shoutout—keeping engines healthy is our specialty! #MiramarBMW #TopShelfService
Learn More


Thank you for the fantastic review! We're delighted to hear you found us reliable and transparent. We aim to keep surprises on the road, not in your wallet! 🚗💰 Come back anytime for top-notch service! #MiramarBMW #TransparentService
Learn More

Thanks for the kind words! We're thrilled to hear Noah helped revitalize your E60. 🚗✨ Always here to answer all your questions, one rev at a time! Keep those wheels turning! #MiramarBMWService #RevitalizedRide
Learn More

Thanks for the fantastic review! 🌟 We're thrilled to hear that Noah and our clean, organized shop made your first visit memorable. Fast service for your BMW 328i? You bet! 🚗💨 We're ready to be your go-to! #MiramarBMW #CustomerLove
Learn More

We're thrilled to hear you had such a smooth visit! 🚗💨 Quick oil changes and friendly service are our specialties. Thanks for choosing us; we can’t wait to see you back again! Remember, your vehicle’s wellness is our business. 😉 #MiramarBMW #CustomerCare
Learn More


We’re thrilled to hear you found our service detailed and knowledgeable! We love BMWs as much as you do! 🚗💖 Can’t wait to see you again for your next visit! #BMWLove #MiramarBMWService
Learn More


We're blushing! 😄 Huge thanks for the kind words about Noe! Trustworthy, knowledgeable, and treating your car like his own—sounds like a winning combo! 🚗💨 We promise no dealership upcharges—just great service! #MiramarBMW #TrustworthyService
Learn More

We love hearing that our service hit the mark! 🚗✨ Quick, easy, and reasonably priced – we're all about that smooth ride! Thanks for the shoutout! Keep cruising with confidence! #MiramarBMW #CustomerLove
Learn More

Thanks for the shout-out! 🚗 We're thrilled to be your go-to spot for your trusty 2008 BMW. No dealership drama here—just honest service and fair prices! Happy riding with your kids! 💙 #MiramarBMWService #CarCareExperts
Learn More

We're thrilled you found us and that we could breathe new life into your old ride! 🚗✨ Here’s to many more miles of happy driving! Thank YOU for trusting us with your vehicle. #MiramarBMWService #AutoRevival 🛠️
Learn More

We're thrilled to be your trusted pit stop! Honesty is our best policy, and your support drives us to keep it that way. 🚗💨 Thanks for choosing Miramar BMW Service! We're here for all your automotive needs. #TrustInService #MiramarBMWService
Learn More

Huge shoutout to Noah for being our superstar tech! 🌟 Thanks for noticing his speedy service—turning cars around faster than a pit stop! 🏎️ We're thrilled your car is driving wonderfully! See you at your next service! #MiramarBMW #ServiceGoals
Learn More

Thanks for the rave review! 🚗💨 We're thrilled Noah could provide the expert care and friendly service you were after. Say goodbye to snobbiness and hello to satisfaction! We're here to keep your BMW running smoothly! 🙌 #MiramarBMWService #HappyDriving
Learn More

Thanks for the shout-out! 😄 We're thrilled you enjoyed our service. We always strive to keep your ride running smoothly—just like good coffee in the morning! ☕🚗 Can't wait to see you again! #MiramarBMW #GoodPeopleGreatService
Learn More

Thank you for the fantastic review! 🚗✨ We're thrilled our team made your experience comfortable and enjoyable. After all, who says car maintenance can’t come with a side of friendliness? 😉 Come back anytime! #MiramarBMWService #CustomerCare
Learn More



We're thrilled to hear we could silence the mysterious noise from your Focus RS! 😄🔧 Noa’s superhero skills are hard at work! Thank you for trusting us with your cars; we look forward to keeping them in top shape! 🏎️✨ #MiramarBMWService #AutoHeroes
Learn More


Thank you for the excellent review! We're thrilled to be your go-to for trustworthy service. Keeping your ride happy at reasonable prices is our jam! 🚗💨 See you again soon for more tune-ups and smiles! 😄 #MiramarBMW #ServiceWithASmile
Learn More

Thank you for the shoutout! 🚗✨ We know time is precious, so we keep the engines running smoothly and the waits short. Quick service is our specialty—like a quick pit stop in a race! 🏁 #BMWService #FastAndFurious
Learn More

We're revved up to hear about your experience! 🚗💨 Noah truly knows how to put the 'service' in customer service. Thanks for sharing your positive vibes with us! 🌟 #CustomerAppreciation #MiramarBMWService
Learn More

🌟 We're revved up to hear you loved your experience with Noe! 🚙✨ From custom work to basic installs, he's definitely the gearhead who can make your truck dreams a reality. Thanks for driving by with your awesome review! #MiramarBMW #TruckDreams 🛠️💨
Learn More

Thanks for the awesome review! We're thrilled to hear our service has you cruising hassle-free. ?? Quality care without the dealer drama is our goal! If your dashboard lights start a disco, you know where to go! ?? #MiramarBMWService #CarCareDoneRight
Learn More

?✨ Thanks for the glowing review! We're thrilled you enjoyed our clean shop and friendly team—we promise they don't bite! ? Can't wait to see you again for your next pit stop! #MiramarBMWService #CustomerCare
Learn More

We’re over the moon to hear you enjoyed our friendly staff and efficient service! ? We like to think of ourselves as the pit crew for your BMW—speedy and full of smiles! ? Thanks for the awesome review! #BMWService #CustomerAppreciation
Learn More



We're thrilled to hear about your exceptional experience at Miramar BMW Service! ?✨ From warm welcomes to expert care, we aim to treat every BMW like royalty. Thanks for trusting us with your 535i! Can’t wait to see you again! #BMWService
Learn More

Thanks for the great service! ??? #bmw #SanDiego #roadtrip #trustworthy

We're so glad Noah was able to help Joseph with his AC problem! ? We strive to provide the highest quality service and it's great to hear that Joseph was so pleased with his experience. #MiramarBMWService #SanDiego ?????
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.