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Super D.

Pittsburgh, PA

07/27/2021

Worst buy out of 50+ car purchases!!!

Truthfully dislike leaving reviews like this since no ones perfect. However, given the facts, this was a out of state, long distance sale and it took nearly 5 months to receive a vehicle title, yes, 5 months from point of sale until the title was received! These delays were not disclosed by the dealerships sales staff at any point in time prior to being paid in full for the vehicle, no lien or loan. Along this very unfortunate journey we made many calls and emails to Modern, and non responses from their team consistently occured time after time including Moderns sales rep, sales manager, finance manager, lead title rep, and even the GM. Worst yet, we live in a state where we couldn't obtain new 30 day temp license plate renewals and Modern stranded our family for weeks without family transportation since their temp plates would expire and we would have to beg them for $10 renewal tags every 30 days. This went on for months. We finally received a response only after seeking assistance from the BBB. The GM finally replied, albeit through their attorney, then he ignored us once more. End result was the title finally arrived, guess that's all that really matters. Word of caution to those considering a long distance purchase. The dealer can blame covid, or anything else, but the fact is multiple staff ignored our many reasonable requests for help along the way, that's cultural customer service issues internal to Modern no matter how its presented. It would have been basic, 099, customer service if they would have even considered offering our family a nominal discount for the many, many hours of stress and hassle their untrained staff caused us, but again...if the GM can't comprehend basic client service skills why would anyone beneath them understand or value such primitive qualities? All in all a ZERO rating. Fyi, glad to modify our rating Modern if your dealership cares to provide our family a reasonable refund, otherwise no interest in modification of this rating. Thank you and if genuinely interested in making this right don't post a random Modern Sales Team here comment saying you care for PC-PR, when in fact we all know you really do not, post a email address for us to respond to, or YOU go see James Welborne, he has our address and can make things right, thank you. We will plan on updating this and all other ratings online if you opt to deposit PC-PR here without a real response of value to our family so other would be customers can see through the PC-PR Modern nonsense before they waste valuable time, energy, and resources dealing with your people in good faith.

Modern Hyundai of Concord

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