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Modern Hyundai of Concord

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(4,798 Reviews)
69
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Score Details

5 stars
84%
4 stars
8%
3 stars
3%
2 stars
1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
Original Review
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
189
Total ReScores™
4.9
ReScore™ Average
69
Net Promoter Score ®

Business Details

About

At Modern Hyundai of Concord, our goal is to excel at customer service. When you visit us for your next service you can count on a positive auto service experience. At Modern Hyundai of Concord, our goal is to excel at customer service. When you visit us for your next service you can count on a positive auto service experience.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(704) 262-4408
Closed
Business Hours

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
7:30 AM - 4:00 PM
Sun
closed
* Eastern Time (Us & Canada)
965 Concord Parkway South Concord, NC 28027
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Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(4,798 Reviews)
Write a Review
Recent Reviews
TH
gravatar
T H.
Wadesboro, NC
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/08/2024
0
Category: Service
Zero Integrity...Zero Accountability
I previously left a review on Google that explained how Modern Hyundai threatened to call the police on my disabled 70 year mother after they refused to acknowledge the service agreement that Modern negotiated at vehicle purchase. I have an update. My mother has since taken her vehicle to another Hyundai/Genesis store in which they acknowledged/accepted the agreement without complication. I have emailed both the Modern owner, Mr Fowler, and the store's GM, Mr Wilborne twice regarding the matter. Neither of them have responded. While I'm disappointed, I'm thankful there was another Hyundai dealership who had the integrity to honor the contract that Modern negotiated but failed to honor, themselves. At the least, a formal apology is appropriate. I would greatly appreciate if Mr Fowler and Mr Wilborne would respond to my emails pertaining to the matter.
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