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Problem 71

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Recent Reviews

Susanna Y.

Shreveport, LA

12/01/2025

Save yourself the headache and your money

I have been sitting on writing this review for awhile now. I was waiting on some of my anger to subside but nope, it is still present. This shop is a rip off, pure and simple. We took my husband's 2012 Ford F-150 (106K miles) to them in 2023 to having the timing chain replaced. 3700.00 later, we left. My husband drives this truck very little, only to work and occasionally to the deer lease, we put less than 15k miles on since picking the truck up. The most we have done since has been oil changes and changing the breaks and rotors. In September of this year, my husband was driving home from work and his low oil pressure light came on and truck began to stall. He was able to safely get to the side of the road and turn the truck off. We had it towed to our house where, lo and behold, the timing chain was broken, again. I know very little about vehicles but timing chains generally last around 75-100k miles. Again, we put less than 15k miles on the truck in almost 3 years. I immediately called Monroe's because surely there is a warranty? Wouldn't you guess, no warranty, because we "brought in our own parts" or so they said. I have searched high and low looking for receipts or proof that we supplied our own parts, and that cannot be found anywhere. And when I asked Monroe's for documented proof, "o we don't have that, but we remember that you supplied those." Now you see, this is where the review is going to get fun, so grab your popcorn and enjoy the ride! We have a mechanic come out and look at the truck (not from Monroe's, mind you. I would rather rip my arm off and beat myself with the bloody end of it than ever allow them to touch my property again). His response when he starts looking and taking things apart? "I hope you have a good attorney." The following list is all of the things that were done wrong by Monroe's, leading to the breaking of the timing chain, which according to their moron of a manager "it is a common issue with Fords to have the timing chains break so easily", yeah okay, how many timing chains have you changed in your life princess? Or are you just too busy wearing sleezy cop costumes to post pictures on your business FB page? Not only was the timing chain snapped clean, at the highest point and on the main link due to a bolt that was not fully tightened and our mechanic could turn it with his hand, but we had several bolts missing (they must eat them for snacks because according to the reviews this is a common thing for them!), but we also had slipping in the tensioner, ill fitting bolts and o rings, stripped bolts, improper fittings on the temperature gauge and radiator where coolant was not circulating and was instead living in the reservoir, a non attached bracket for the valve covers, a loose bolt that was chilling on the bottom of the oil pan that had been just bebopping all over the engine. But my PERSONAL FAVORITE was the fuel pump that had not been set and sealed correctly and the gas that was all over the engine of my husband's truck. I think our mechanic used the phrases "worst fuel leak I have ever seen in my life" and "it is an absolute miracle that there was not an engine fire." Now, the piece de resistance, after spending 3700.00 at Monroe's for the crap work that they did, we now have to pay $6k for a brand new engine! That's right, a truck that had only 120K miles on it now has to have a brand new engine because of Monroe's. That is not including the money we have already paid our for diagnostics and engine removal, plus the amount we will have to pay for installation. And don't you fear, I have pictures and videos of the crap they pulled. You have not heard the last of my name.

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