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SureCritic / Monument Street Auto Center
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Monument Street Auto Center

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,336 Reviews)
87
Write a Review
Schedule Appointment

Score Details

5 stars
83%
4 stars
11%
3 stars
2%
2 stars
<1%
1 star
1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1
Total ReScores™
2.0
ReScore™ Average
87
Net Promoter Score ®

Business Details

Categories
Contact
(410) 522-3737
Visit Website
Opening in 47 minutes
Business Hours

Business Hours

Mon
7:00 AM - 5:00 PM
Tue
7:00 AM - 5:00 PM
Wed
7:00 AM - 5:00 PM
Thu
7:00 AM - 5:00 PM
Fri
7:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
3700 E Monument St. Baltimore, MD 21205
Get Directions
Monument Street Auto Center's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,336 Reviews)
Write a Review
Recent Reviews
Verified Customer
Havre De Grace, MD
Volvo V60 Cross Country
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/30/2025
verified customerVerified Customer
10
Top notch
Needed emergency service due to pot hole damage. Staff are friendly and professional. Work was done quickly and was affordable. Definitely recommend.
George from Monument Street Auto Center responded on 05/31/2025 09:48 AM

We appreciate your kind words about our team and services. It seems we turned your pothole disaster into a speedy success!

SK
Sylvester K.
Rosedale, MD
Ram 1500 Classic
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2025
verified customerVerified Customer
Category: Service
Sylvester said he has been there several times and they always had good service. He appreciated what they did.
Recommended
George from Monument Street Auto Center responded on 05/24/2025 09:40 AM

We are pleased to hear that you consistently receive good service; your car must feel right at home here. We look forward to keeping it pampered!

EH
EVELYN H.
Baltimore, MD
Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2025
verified customerVerified Customer
10
Work done n a timely manner
Didn't have to wait long for work to be done, receptionist was very curtious
George from Monument Street Auto Center responded on 05/20/2025 09:37 AM

We appreciate your feedback; our team believes in quick service and a smile that lasts! Feel free to drop by anytime.

Verified Customer
Baltimore, MD
Toyota Corolla
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2025
verified customerVerified Customer
10
Great Job
I have been going to this Auto Shop for almost 5 years or so, and do great services and good advises how to save and have your car in good running condition….
George from Monument Street Auto Center responded on 05/16/2025 09:38 AM

We are pleased to be your go-to auto shop for the past five years; keeping your car in top shape is our specialty! Here’s to many more years of smooth rides and savvy savings.

AA
Amir A.
Baltimore, MD
Hyundai Genesis Coupe
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/15/2025
verified customerVerified Customer
Category: Service
Amir said he paid $70 for an estimate. They didn't even do the full estimate and now he has to go somewhere else to get a full estimate done. They also gave him a different cost estimate for the work that needed to be done than what was printed on the paperwork.
Not Recommended
George from Monument Street Auto Center responded on 05/19/2025 07:11 AM

We appreciate your feedback and are sorry to hear about your experience. Please reach out so we can discuss this further.

WC
William C.
Baltimore, MD
Chevrolet Tahoe
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/15/2025
verified customerVerified Customer
Category: Service
William said the vehicle took 2 weeks, there was a crack on the windshield, the light came back on, and it is still taking its time starting.
Recommended
George from Monument Street Auto Center responded on 05/19/2025 07:10 AM

We appreciate your feedback and are sorry to hear about your experiences.Please allow us to help resolve these issues.

KC
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KEN C.
Annapolis, MD
Chevrolet Sonic
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/13/2025
verified customerVerified Customer
9
Always great service
Always great communication and on time
George from Monument Street Auto Center responded on 05/14/2025 09:38 AM

We appreciate your acknowledgment of our communication and timeliness; it's our way of ensuring your vehicle gets the royal treatment. After all, a car on schedule is a happy car!

JF
JAMES F.
Sparrows Point, MD
Nissan Sentra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2025
verified customerVerified Customer
10
Quick tire replacement
Gary was very friendly, courteous, and helpful in getting me checked in and set-up with a replacement for my damaged tire. Recommended a good match for the replacement, and completed the work quickly. Thank you!
George from Monument Street Auto Center responded on 05/03/2025 09:40 AM

We greatly appreciate your positive feedback regarding your experience with Gary. It seems he has mastered both tire replacements and customer relations; a rare combination indeed!

SJ
SARAH J.
Baltimore, MD
Dodge Journey
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2025
verified customerVerified Customer
10
ICU
Gary has done it again. Even though I didn’t have my truck for a week. Gary has checked everything said I had problems with and fixed them. I like to thank Morgan as well. First of all they are nice and pleasant never felt pushed off
or rushed. They listen to your concerns. Never had a bad experience with Monument Auto
George from Monument Street Auto Center responded on 05/02/2025 09:39 AM

We appreciate your detailed feedback; it seems Gary and Morgan have expertly turned your truck woes into triumphs. It's always a pleasure when our team can make your experience smooth and pleasant—like a well-oiled engine!

GW
Greg W.
Baltimore, MD
Honda Odyssey
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/25/2025
verified customerVerified Customer
Category: Service
Greg said the customer service was really good, but his vehicle is not working, he would not recommend because his vehicle is not working.
Not Recommended
Verified Customer
Nottingham, MD
Chevrolet Trax
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/24/2025
verified customerVerified Customer
10
Always quick service!
I stopped in with a flat and they were quick to patch my tire. No appt. Very helpful!
George from Monument Street Auto Center responded on 04/25/2025 09:38 AM

We appreciate your feedback and aim to keep your wheels rolling smoothly, with or without an appointment. Glad we could help!

CJ
gravatar
CHARLIE J.
Baltimore, MD
Buick LeSabre
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2025
verified customerVerified Customer
10
So far car is running excellent! Thanks a million
Very professional work ethic
George from Monument Street Auto Center responded on 04/24/2025 09:38 AM

We appreciate your recognition of our professionalism; it’s our secret ingredient to keeping your vehicle in top shape. After all, a well-maintained car is a happy car!

TD
gravatar
TERRI D.
Darlington, MD
Kia Optima
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2025
verified customerVerified Customer
10
Quick service
Needed extra work on my car. It was done very quickly.
George from Monument Street Auto Center responded on 04/24/2025 09:38 AM

We appreciate your recognition of our team's efficiency; we're always here to tackle extra work at the speed of a superhero.

SH
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STEVEN H.
Ram 1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2025
verified customerVerified Customer
10
Great customer service
You can never go wrong with the team. Gary and Morgan get it done, and always at a solid price.
George from Monument Street Auto Center responded on 04/18/2025 09:51 AM

We appreciate your confidence in our team and promise to keep the solid prices coming – even if we charge extra for the good looks.

JA
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JENNIFER A.
Aberdeen, MD
Toyota Highlander
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2025
verified customerVerified Customer
10
Oil Change
Excellent customer service!
George from Monument Street Auto Center responded on 04/15/2025 09:36 AM

We appreciate your recognition of our customer service; it truly drives our team to keep raising the bar in automotive care. If only cars could give compliments too!

Service Coupons and Posts
Thanks for the fantastic review! We're glad you experienced our excellent customer service. Gary and the team are always here to help with your automotive needs.
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Thanks for the glowing review! We’re here to be your car’s best friend, keeping it happy and healthy just like you.
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Thanks for the kind words! If only fixing your car's AC could cool down our office coffee, right? We appreciate your trust in us!
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We appreciate your dedication to quality! At Monument Street Auto Center, we believe great service is worth its weight in gold.
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Thanks for the kind words! At Monument Street Auto Center, we believe in fixing more than just cars—it's all about fixing mistakes with style.
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Thank you for the kind words! We love all vehicles, young or old—every ride has its charm!
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We're thrilled you enjoyed our service! Our team works hard to keep things running smoothly—just like your car!
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Thank you for the stellar review! ? We're thrilled to hear the alignment was on point and the pricing hit the right note. Your support means the world to us. We can't wait to welcome you back for more auto magic! ?✨ #CustomerAppreciation #AutoCare
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We appreciate the kind words! ?✨ It's great to know that our team, including Gary, is making your experience amazing. We're all about making cars happy (and owners too)! Thanks for spreading the love! ? #MonumentStreetAuto #HappyCars
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Thanks for the stellar review! ? We're glad our oil change team was quick and thorough – we aim to keep you and your car running smoothly. Feel free to pop by anytime for a check-up or a quick tune-up! ?? #AutoCare #QuickService
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Thanks for the stellar review, Andrew! ? We're thrilled you appreciated our prompt response and fantastic customer service. We strive to exceed expectations! ? #CustomerSatisfaction #AutoCare
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? Thank you for the fantastic review! We're delighted to hear that you had a great experience with us. We appreciate your support and look forward to welcoming you back! ?? #CustomerAppreciation #AutoServices
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Thanks for the ⭐️⭐️⭐️⭐️⭐️ review, Sidone! Being called honest and dependable is music to our ears! We're thrilled to have earned your trust. Let's keep the good vibes rolling! ?✨ #FiveStarService #Grateful
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