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Muffler Man Auto Repair

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(351 Reviews)
-100

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
1
Total ReScores
5.0
ReScore Average
-100
Net Promoter Score ®

Business Details

About

Sacramento's Complete Auto Repair And Exhaust System Service Shop.
Family owned and operated!
Sacramento's Complete Auto Repair And Exhaust System Service Shop.
Family owned and operated!

Categories
Auto Repair, Car Maintenance, Repair Shop
Contact
(916) 454-4134

Business Hours

Mon
9:00 AM - 4:00 PM
Tue
9:00 AM - 4:00 PM
Wed
9:00 AM - 4:00 PM
Thu
9:00 AM - 4:00 PM
Fri
9:00 AM - 4:00 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
4790 Franklin Blvd Suite B Sacramento, CA 95820
Muffler Man Auto Repair's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(351 Reviews)

PK
gravatar
Purya K.
Fair Oaks, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/12/2025
0
Repairs didn't solve my problem
I brought in a 2021 Lexus IS300 to Muffler Man. The vehicle was much louder than normal, so I took it to them to see what the car needed in order to quiet it down. Upon inspection, the technician Jorge told me the car is straight piped and needs mufflers in order to reduce the sound. He recommended a muffler that he keeps in stock and assured me that it would make the car sound completely stock. Since I've done business with this shop before, I decided to trust him and have him install the mufflers (one on each side) at a total cost of $500. I took his word that the car would be quiet after the install.

After the job was complete, we started the car up and it sounded EXACTLY THE SAME. There was no difference in noise level after the installation than there was when I brought it in. I was disappointed, but hopeful that Jorge would provide a solution. He told me that the other components missing from the exhaust system were the resonators. Once again, he assured me that this would make the car sound like a stock factory exhaust. Regretfully, I decided to trust him again and approved the job ($350 for resonators on both sides).

Surprise, surprise, the car sounded exactly the same. When I asked him why, Jorge simply said that "it's a sporty car, it's supposed to sound a little sporty."

The truth is that the mufflers he installed on my car were not the correct fit. Jorge installed these mufflers on the car knowing they'd make no difference in noise level. I came in the following day asking for them to be removed but they refused, saying "they're my mufflers now."

This shop is content to sell its customers useless junk and stick them with a big bill. I feel like a fool for having trust in them after the business we've done in the past. I'll be advising my friends in the car business to avoid this shop.
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