business image

Myerscough Automotive

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(585 Reviews)
94

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
94
Net Promoter Score ®

Business Details

About

Myerscough Automotive is a local, family owned and operated business based in Charleston, IL. The owner has been working in this industry since 1994 and has an associate's degree in automotive technology. We have decades of experience working on Ford, General Motors, and Chrysler. Count on us to make sure that your vehicle is safe and in Myerscough Automotive is a local, family owned and operated business based in Charleston, IL. The owner has been working in this industry since 1994 and has an associate's degree in automotive technology. We have decades of experience working on Ford, General Motors, and Chrysler. Count on us to make sure that your vehicle is safe and in prime driving condition. Since we opened on November 1st, 2010, we have gained experience with Toyota, Honda, Nissan, Volkswagen, BMW, Hyundai, and other classic vehicles. We are equipped to handle any car or light truck vehicle that needs a repair. Weekdays we return all your calls and emails within 24-hrs and weekends ...more

Categories
Auto Repair, Car Maintenance, Tire Sales and Repair
Contact
(217) 345-5373

Business Hours

Mon
8:00 AM - 5:30 PM
Tue
8:00 AM - 5:30 PM
Wed
8:00 AM - 5:30 PM
Thu
8:00 AM - 5:30 PM
Fri
8:00 AM - 5:30 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
920 18th St Charleston, IL 61920
Myerscough Automotive's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(585 Reviews)

TR
Todd R.
Mattoon, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/12/2025
verified customerVerified Customer
10
Front brakes
Great customer service. Robbie and his crew will always be my car guys!!
Rob M. from Myerscough Automotive responded on 09/15/2025 08:59 AM

It's fantastic to hear that you had a great experience with us!  If there’s anything else you need, just give us a shout!


RV
Robert V.
Peoria, IL
Ram Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/10/2025
verified customerVerified Customer
10
Intoxiloc
Very professional
Rob M. from Myerscough Automotive responded on 09/10/2025 03:17 PM

We appreciate your feedback on our professionalism.  Looking forward to assisting you again.


GU
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Gary U.
Charleston, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/10/2025
verified customerVerified Customer
10
Seat cover adjustment
Seat covers were removed and reinstalled after adjustments.
Rob M. from Myerscough Automotive responded on 09/10/2025 09:54 AM

We're glad to hear that the seat cover adjustments went smoothly for you! It's always a bit of a dance getting things just right, and we're happy to have helped you hit that sweet spot. If your seats ever need another shimmy and shake, you know where to find us!


Verified Customer
Charleston, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/05/2025
verified customerVerified Customer
10
Always a great experience!
Rob and his team are the best!
Rob M. from Myerscough Automotive responded on 09/05/2025 02:38 PM

We're pleased to hear you had such a fantastic experience with Rob and the team! It's always great when our efforts hit the mark. If there’s anything else we can do to keep revving your engines, don't hesitate to reach out. Your support means a lot to us!


SF
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2025
verified customerVerified Customer
10
Great communication and fantastic service
Excellent communication and fantastic service
Rob M. from Myerscough Automotive responded on 08/28/2025 09:38 AM

We're delighted to hear that you had a top-notch experience with us! Excellent communication and fantastic service are what we aim for, and it sounds like we hit the mark. If we keep this up, we might have to start charging for our charm! We're here for you whenever you need us.


JL
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Jim L.
Charleston, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2025
verified customerVerified Customer
10
Oil change and tire rotation regular maintenance.
I have a high mileage 2020 Buick Envision that Meyerscough Automotive services regularly. Their new computer system allows me to print out the results of their inspection which gives me the ability to prepare for some future repairs.
Rob M. from Myerscough Automotive responded on 08/21/2025 10:46 AM

We're glad to hear that our new computer system is making it easier for you to keep an eye on your Buick Envision's future needs. Regular maintenance is crucial, especially for high-mileage vehicles, and we're here to ensure it runs smoothly for many more miles. Your continued trust in us is much appreciated. Let’s keep that Envision happy and healthy!


LP
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Lori P.
Charleston, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/13/2025
verified customerVerified Customer
10
Great service
I was impressed with the service, the timing, and the price!
Rob M. from Myerscough Automotive responded on 08/14/2025 10:46 AM

We appreciate your feedback and are pleased to hear that you were impressed with our service, timing, and pricing. It sounds like we hit the trifecta! We look forward to keeping your vehicle in top shape for all your future adventures.


YA
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Yolanda A.
Charleston, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/08/2025
verified customerVerified Customer
10
Excellent
Appreciate the same day service
Rob M. from Myerscough Automotive responded on 08/08/2025 07:34 AM

We're glad you appreciated the same-day service! It's like a surprise party for your car—only this time, the guest of honor is your ride getting back on the road quickly. We're here whenever you need us!


LL
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Leslie L.
Mattoon, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/04/2025
verified customerVerified Customer
10
good job
Good job, no problems
Rob M. from Myerscough Automotive responded on 08/04/2025 12:44 PM

We're glad to hear everything went smoothly! It sounds like your experience was as easy as finding a parking spot on a Sunday morning. We appreciate your business and look forward to keeping your ride in tip-top shape!


Verified Customer
Charleston, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2025
verified customerVerified Customer
10
Quick and Friendly
I always get anxious taking my car places because I don’t know much about cars and I feel so dumb when something is wrong. But as soon as I called here I was greeted with so much care and kindness. It was super quick to get in and even quicker to get my car back. Plus I found the price to be extremely reasonable. I will continue coming here for my car needs!
Rob M. from Myerscough Automotive responded on 07/30/2025 11:12 AM

We completely understand that car troubles can stir up a bit of anxiety. We're glad to hear that our team's warmth and efficiency made the process smoother for you. It’s fantastic to know that not only did we get your car back to you quickly, but also at a price that didn’t break the bank! Your continued trust in us for your car needs means the world. We’re here whenever your vehicle needs a little TLC (or just a routine check-up).


KH
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Kim H.
Charleston, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2025
verified customerVerified Customer
10
Exhaust issues
Very efficient and skilled! Will definitely return!
Rob M. from Myerscough Automotive responded on 07/24/2025 09:53 AM

We appreciate you taking the time to share your experience!  It’s great to hear you plan to return; we’ll keep the engines running for you!


KS
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Kathleen S.
Charleston, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2025
verified customerVerified Customer
10
Great place
Very nice people. Very efficient. Always happy with their work
Rob M. from Myerscough Automotive responded on 07/23/2025 08:43 AM

We appreciate your fantastic feedback! It’s great to hear that our team left you with a smile and some efficient service. We strive for the perfect balance of friendliness and expertise! Thanks for choosing us for your automotive needs.


MM
Michael M.
Ogden, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2025
verified customerVerified Customer
10
brakes job
Amazing customer service.
Rob M. from Myerscough Automotive responded on 07/23/2025 08:43 AM

We appreciate the shout-out for our customer service! It’s always our goal to make sure you have a top-notch experience, even if it sometimes feels like a car maintenance pit stop rodeo. If you need anything else or just want to chat about cars, we’re here for you!


AJ
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April J.
Tuscola, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2025
verified customerVerified Customer
10
Transparent, helpful, prompt
I was able to book an appointment online, but had questions so called as well. The team were all very helpful. The person who took my call was able to answer all of my questions. They called with results of the initial diagnostic and "once over" (I knew I needed a lot done in advance but wanted their insights). One of my concerns ended up being something different that wouldn't impact the safety or mechanics of the car but would cost quite a bit - and elective type of repair. Rather than just doing it they called and explained the cost vs necessity so I could make an informed decision. They got everything done quickly.
Rob M. from Myerscough Automotive responded on 07/21/2025 10:35 AM

We're glad to hear that you had a seamless experience booking your appointment online and that our team was there to assist you every step of the way. It's always a bonus when you can get all your pressing questions answered, especially when they’re about something as important as your car.  We're happy that we were able to provide you with clear insights into what needed attention and what could wait. We're also pleased to hear everything was completed swiftly. Thanks for choosing us for your automotive needs!


SW
Scott W.
Charleston, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2025
verified customerVerified Customer
10
You guys rock
Good family business. Busy every time I look. Keep it up
Rob M. from Myerscough Automotive responded on 07/17/2025 07:02 AM

We're excited to hear that you view us as a good family business! It's true, we seem to have more people around than a popular family reunion, and we wouldn't have it any other way. Your support keeps us motivated to keep the engines running smoothly. We're grateful for your encouragement!

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