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N.E.N. Auto Service and Repair

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(598 Reviews)
85
Write a Review
Schedule Appointment

Score Details

5 stars
93%
4 stars
3%
3 stars
<1%
2 stars
1%
1 star
1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 1.5/5Overall Rating 1.5/5Overall Rating 1.5/5Overall Rating 1.5/5Overall Rating 1.5/5
2
Total ReScores™
5.0
ReScore™ Average
85
Net Promoter Score ®

Business Details

About

We do complete auto service and repair on all makes and models, including old school vehicles. We strive for high quality repair and customer service. We do complete auto service and repair on all makes and models, including old school vehicles. We strive for high quality repair and customer service.

Categories
Auto Maintenance, Body Shop, Repair Shop
Contact
(404) 963-7978
Visit Website
Closed
Business Hours

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
3304 Stone Mountain Hwy Snellville, GA 30078
Get Directions
N.E.N. Auto Service and Repair's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(598 Reviews)
Write a Review
Recent Reviews
Verified Customer
Atlanta, GA
Toyota Corolla
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2025
verified customerVerified Customer
10
Repair Work
The place was very clean and comfortable so that’s was a plus for me. They got my car in & out and the front office staff was very knowledgeable and polite .
MB
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MARILYN B.
Snellville, GA
Nissan Altima
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2025
verified customerVerified Customer
9
Good service
Service was good.
Verified Customer
Lilburn, GA
Honda CR-V
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/22/2025
verified customerVerified Customer
0
Poor service
The full diagnostic is expensive and does not fully tell you everything you need. They do not provide you documents that explain everything you need and why. The costs of parts is way overpriced and is a terrible way to take advantage of customers. The front office doesn't take the time to go in depth of all the issues making customers feel as if they aren't really being taken care of. Labor costs for a simple change of spark plugs is absolutely ridiculous. I also believe the under cover was removed and not put back in place. So all in all for 176 dollars all I received was a paper that said what work they wanted to do, upon further asking they recommended other work. One of the belts was loose causing a loud screeching noise upon start up and an oil change was needed. Not a single mention about these issues which was why I paid for a diagnostic report. This mechanic shop has left a bitter taste in my mouth and causes regular people like myself to lose trust in mechanic shops. I honestly feel I have been robbed. As a spark plug, spark plug cable change, tightening of the alternator belt, and an oil change is all that was needed. A 30 minute job at tops. Faster for a professional. You could leave the oil draining while changing the spark plugs and cables and tightening the belt.
JM
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JOANNE M.
Snellville, GA
Buick Encore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2025
verified customerVerified Customer
10
Always Outstanding Service
These folks will find the problem, figure out the solution and RESOLVE IT. These folks are the real deal.
ED
Eddie D.
Decatur, GA
Toyota Tundra 2WD Truck
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2025
verified customerVerified Customer
Category: Service
Eddie said they were professional, on time. Very good performance.
Recommended
OA
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Odell A.
Lithonia, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/24/2025
10
Very friendly staff and I appreciate the support
I enjoy talking to Nigel! He makes my day! Very positive person when you talk to him.
SA
STARLA A.
Stone Mountain, GA
Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/24/2025
verified customerVerified Customer
10
Great Customer Service & Quality Work
Brought my car in for a routine oil change today and had a smooth, efficient experience. Lisa was incredibly helpful her customer service was top-notch! She kept me informed and made the whole process quick and easy. Appreciate the professionalism!
SS
Sean S.
Bethlehem, GA
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2025
verified customerVerified Customer
Category: Service
Sean said he's been going there about 13 years, he was super fast, in and out. He added that the pricing can't be beat.
Recommended
Nigel N. from N.E.N. Auto Service and Repair responded on 04/19/2025 10:43 AM

We truly appreciate your loyalty and continued support over the years. We're glad to hear you had a quick and smooth visit, and that our pricing continues to meet your expectations. Looking forward to seeing you again soon!

FS
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FITZGERALD S.
Loganville, GA
Chevrolet Camaro
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2025
verified customerVerified Customer
8
Liked the response to help.
Very professional and helpful! Will use again
Nigel N. from N.E.N. Auto Service and Repair responded on 04/19/2025 10:48 AM

Thank you so much for the 5 star review! We appreciate your business and we are glad to be your choice for auto repairs. We look forward to serving you for many more years to come.

SC
SIMPSON C.
Mableton, GA
BMW 5 Series
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2025
verified customerVerified Customer
10
Excellent service
Fixed my AC issue
Nigel N. from N.E.N. Auto Service and Repair responded on 04/19/2025 10:44 AM

Thanks so much! We're glad we could get your AC issue fixed and taken care of. Stay cool!

ML
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MAURICE L.
Snellville, GA
Toyota Corolla
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2025
verified customerVerified Customer
10
Happy customer
Never a disappointment. Price is always a surprise because I’m always expecting for it to be more. Thank you so much
Nigel N. from N.E.N. Auto Service and Repair responded on 04/19/2025 10:48 AM

Thanks for your continued trust, we truly appreciate you!

MV
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MARCO V.
Snellville, GA
INFINITI FX35
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2025
verified customerVerified Customer
10
Great service
Great service honest
Nigel N. from N.E.N. Auto Service and Repair responded on 04/19/2025 10:46 AM

Thank you so much for your kind words! At N.E.N, honesty and genuine care for our customers' needs are our top priorities. We're honored to be your choice for auto repairs, and we look forward to serving you for many years to come.

EK
EMMA K.
Snellville, GA
Honda Pilot
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2025
verified customerVerified Customer
10
Emma killings
Great customer service
Nigel N. from N.E.N. Auto Service and Repair responded on 04/19/2025 10:45 AM

Thank you so much for the 5 star review! We appreciate your business and we are glad to be your choice for auto repairs. We look forward to serving you for many more years to come.

IS
ISAAC S.
Lawrenceville, GA
Toyota Avalon
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2025
verified customerVerified Customer
10
Best auto service and repair in the gwinnett area
Absolutely love this place, they make you feel like home when you want in the door. Great customer service, and even better pricing. You will not be disappointed. Top tier mechanics
Nigel N. from N.E.N. Auto Service and Repair responded on 04/19/2025 10:47 AM

Thank you so much for the kind words! We're all about making people feel right at home, and it means a lot to hear that it shows. We’re proud of our team and grateful to have amazing customers like you. See you next time!

KP
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KAM P.
Snellville, GA
Volkswagen Tiguan
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2025
verified customerVerified Customer
10
Excellent Service
Nigel explained thoroughly what was going on with my vehicle, and completed the work in a timely manner. Receptionist was a sweetheart and professional. I would highly recommend.
Nigel N. from N.E.N. Auto Service and Repair responded on 04/19/2025 10:46 AM

Thank you so much for your kind words! At N.E.N, honesty and genuine care for our customers' needs are our top priorities. We're honored to be your choice for auto repairs, and we look forward to serving you for many years to come.

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