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Napleton Hyundai of Carmel

Average Score
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(2,839 Reviews)
38
Write a Review
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Score Details

5 stars
72%
4 stars
12%
3 stars
5%
2 stars
5%
1 star
4%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
Original Review
Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5
283
Total ReScores™
4.6
ReScore™ Average
38
Net Promoter Score ®

Business Details

About

Napleton Hyundai of Carmel will provide you service with integrity. We are located in Indianapolis IN. Our Service Center is fully equipped to handle all of your vehicle maintenance needs. Call us today to schedule a visit! Napleton Hyundai of Carmel will provide you service with integrity. We are located in Indianapolis IN. Our Service Center is fully equipped to handle all of your vehicle maintenance needs. Call us today to schedule a visit!

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(317) 848-4200
Open
Business Hours

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
8:00 AM - 4:00 PM
Sun
closed
* Eastern Time (Us & Canada)
4200 East 96th Street Indianapolis, IN 46240
Get Directions
Service Department's Reviews
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(2,839 Reviews)
Write a Review
Recent Reviews
JH
gravatar
Jennifer H.
Carmel, IN
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/16/2025
0
Category: Service
HORRIBLE SERVICE DEPT
I have a 2024 Hyundai Elantra SEL Im leasing it brand new since august 2024. My front windshield defrost stopped working in January 2025 & i had numerous warning lights I drive 60miles daily for work so driving became dangerous. I had to wait 10 weeks until they would look at it. It took 26 days for them to fix the defrost issue (they did give me a loaner), the day they gave it back to me i didn't have a horn! They also cant figure out why i no longer have FCA & BCA. They couldn't figure out why these standard features just disappeared in my settings under driver assistance. They forgot to attach wires when they had to remove my dash. They then had it 21 additional days to fix the horn issue. I just got it back and now the 2 middle vents nothing blows out, you can hear blowing, because they didn't attach hoses correctly. They also didn't attach the panels back on under my dash. Months and months of this, time missed from work, personal time used in my life, issues still present and new issues started while at the dealership all because of horrible customer service. Their lack of service & knowledge is a JOKE and PATHETIC!! Let alone how they speak to a female, like we aren't educated & couldn't possibly know what we're talking about!!
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