business image

Napleton Hyundai

Average Score
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(2,112 Reviews)
61

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5
373
Total ReScores
4.8
ReScore Average
61
Net Promoter Score ®

Business Details

About

Napleton Hyundai offers the highest quality repair and maintenance for your vehicle. Napleton Hyundai offers the highest quality repair and maintenance for your vehicle.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(314) 817-9000

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
7:00 AM - 5:00 PM
Sun
closed
* Central Time (Us & Canada)
649 Dunn Rd Hazelwood, MO 63042
Service Department's Reviews
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(2,112 Reviews)

JD
gravatar
Jashon D.
Saint Louis, MO
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/02/2024
0
Service department
I recently took my car to a dealership for an oil change. However, without my request, they proceeded to rotate the tires as part of their service. A few days later, I noticed significant wobbling while driving. Upon returning to the dealership, I was informed that my tires were severely worn and had been rotated despite their condition. The dealership's management was hostile and offered to waive labor fees but refused to cover the cost of replacing the damaged tires. They even insinuated that I had caused the damage through off-roading, despite minimal mud traces. Despite their attempted resolution, the ongoing vibration while driving poses a severe safety concern, and I am left unsatisfied with their response.
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