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North Wells Service Center

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(2,015 Reviews)
91
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
4
Total ReScores
5.0
ReScore Average
91
Net Promoter Score ®

Business Details

About

Established in 1958, North Wells Service Center was formerly known as Ed’s Sunoco. Since then, we’ve witnessed growth and conducted business in three different locations. In the last seven years, our team has had the pleasure to work alongside the previous owner, Mitch. Working closely with Mitch was a tremendous and beneficial learning Established in 1958, North Wells Service Center was formerly known as Ed’s Sunoco. Since then, we’ve witnessed growth and conducted business in three different locations. In the last seven years, our team has had the pleasure to work alongside the previous owner, Mitch. Working closely with Mitch was a tremendous and beneficial learning experience for me. During that period, I developed a genuine interest in taking over the business once it was the appropriate time. In 2023, that moment arrived, and Mitch entrusted the company to me.

As a NAPA Auto Care Service Center, all repairs performed come with a nationwide warranty, covering you for two years or 24,000 miles.

Our team, including myself, undergoes over 40 hours of continued training to stay updated with the advancements in today's rapidly evolving vehicles.
...more

Categories
Auto Maintenance, Oil Change, Auto Repair
Contact
(260) 483-4438

Business Hours

Mon
7:00 AM - 5:30 PM
Tue
7:00 AM - 5:30 PM
Wed
7:00 AM - 5:30 PM
Thu
7:00 AM - 5:30 PM
Fri
7:00 AM - 5:30 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
522 Wallywood Avenue Fort Wayne, IN 46808-1545
North Wells Service Center's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(2,015 Reviews)

MB
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MOSE & DENISE B.
Fort Wayne, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2025
verified customerVerified Customer
10
Professional service
We made the appointment and got our car serviced. Mechelle and the staff are always courteous and professional. We highly recommend them.

TK
TOMAS K.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2025
verified customerVerified Customer
10
Service was amazing!
My experience at north wells was amazing! The 2 ladies in the front bent over backwards to help me! On top of that my car(fuel pump)was done the same day I dropped it off. North Well Service Center is where I will be taking my car moving forward!

JD
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JULIE D.
Fort Wayne, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2025
verified customerVerified Customer
10
Great service
They always make sure your car is repaired right, and will go out of their way to order parts, if they don't have them. They are friendly, knowledgable, honest and helpful!
MICHELLE H. from North Wells Service Center responded on 06/17/2025 12:28 PM

Thank you for the extraordinary feedback, Julie. Its always a pleasure working with you. We appreciate you being such an awesome part of our North Wells Service Center family. See you next time!


RH
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RICHARD H.
Fort Wayne, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/16/2025
verified customerVerified Customer
10
Scheduled an oil change.
Service was very timely. Less than forty minutes. Employee was very helpful and courteous.
MICHELLE H. from North Wells Service Center responded on 06/17/2025 12:26 PM

Thank you for the amazing feedback, Richard. We appreciate your ongoing loyalty over the years. See you next visit!


TH
TAMI H.
Fort Wayne, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2025
verified customerVerified Customer
10
Excellent service
You guys always do a great job, fast and speedy for sure.. excellent pricing and I trust your work!
MICHELLE H. from North Wells Service Center responded on 06/17/2025 12:23 PM

Thank you for the excellent feedback, Tami. It's always a pleasure working with you. We appreciate you being part of our North Wells Service Center family. See you next time!


BW
BARB W.
Fort Wayne, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2025
verified customerVerified Customer
10
Honest! Great service
Took it in for check engine light. Code was transmission issues. Part was on back order but Mike was able to get the part sooner than thought. Then another code was thrown for o2 sensor. He didn’t charge for additional diagnostics testing. He also put the additional sensor on with no charge to labor. Very friendly and good communication.
MICHELLE H. from North Wells Service Center responded on 06/11/2025 06:32 AM

Thank you for the amazing feedback, Barb. It was honestly a pleasure working with you. We appreciate the opportunity to earn your trust, and we look forward to helping you in the future, if needed. Welcome to our North Wells Service Center family!


AR
ANDREA R.
Fort Wayne, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2025
verified customerVerified Customer
10
Trusted service
Honest
Good service
MICHELLE H. from North Wells Service Center responded on 06/10/2025 11:19 AM

We appreciate your kind words, Andrea. The Golden Rule. Thank you for being a part of our North Wells Service Center family!


PP
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PAMELA P.
Fort Wayne, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2025
verified customerVerified Customer
10
Great Service
Been taking my jeep to North Wells for the past 5 years and once again another great service. Had an oil change and to get a diagnosis and estimate with my driver side window. Mike was great with the info on what was wrong with the electrical and the cost. Had my window working and oil change done in a few hours. Cost was very reasonable. North Wells will always be where I take my jeep and any other vehicle for service!
MICHELLE H. from North Wells Service Center responded on 06/10/2025 11:15 AM

We appreciate you so much, Pamela. It's always a pleasure working with you and we will be here when you need us. Thank you for being the best part of our North Wells Service Center family!


TS
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TIERNEY S.
Fort Wayne, IN
Mazda B2500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2025
verified customerVerified Customer
10
Repair
Great repair work & keeping us updated on what needed to be done on our older truck.
MICHELLE H. from North Wells Service Center responded on 06/05/2025 10:36 AM

Thank you for the great feedback, Tierney. We appreciate the opportunity to help! Of course, we are here for you again in the future, should you need us.


MC
MIKE C.
Fort Wayne, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2025
verified customerVerified Customer
10
Oil change
The service is always great and it’s done right.
MICHELLE H. from North Wells Service Center responded on 06/04/2025 10:45 AM

We appreciate you, Mike. Thank you for your ongoing loyalty over the years. We look forward to helping you for many more to come! 


KD
KIMBERLAND D.
Fort Wayne, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2025
verified customerVerified Customer
10
GREAT SERVICE!
North Wells Service Center listened to my concerns, checked everything out and fixed them in a timely manner. I will definitely refer friends & family! Thank you so much Michelle!!
MICHELLE H. from North Wells Service Center responded on 06/04/2025 10:44 AM

Thank you for the great feedback, Kimberland. We appreciate you, your referrals, and the opportunity to earn your trust. Welcome to our North Wells Service Center family!


BA
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BILL A.
Peru, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/30/2025
verified customerVerified Customer
10
Recent service
I am totally pleased with the service that I received at North Wells. They communicated with me every step of the process. They explained their recommendations clearly for me to understand the reason for the services that where needed to be done.
MICHELLE H. from North Wells Service Center responded on 06/04/2025 10:40 AM

Thank you so much for the amazing feedback, Bill. We appreciate you choosing North Wells Service Center for your automotive needs. We're here for you, should you need us!


SM
SANDY M.
Fort Wayne, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/30/2025
verified customerVerified Customer
10
Excellent Service and Outstanding Prices
Mike and his team are great at what they do! Work is completed in a timely manner, and at a reasonable price. They don't "find" extra problems that don't really exist. Very reliable and trustworthy.
MICHELLE H. from North Wells Service Center responded on 06/04/2025 10:36 AM

Thank you for the excellent feedback, Sandy. We appreciate you being a part of our North Wells Service Center family. We're here for you when you need us!


ES
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EDWARD S.
Fort Wayne, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2025
verified customerVerified Customer
10
My Vehicle Repair Company
Everything I need for my vehicle under one
Roof. From general Service to Major Repairs this is my choice. I am very happy with cost and service. I have always recommended your company and will continue to do so.

Edward Snyder
MICHELLE H. from North Wells Service Center responded on 05/28/2025 01:14 PM

Thank you so much for your kind words, your support, and the referrals Edward. When you like it, we love it! We appreciate you being the best part of our North Wells Service Center family.


KG
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KEN G.
Fort Wayne, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/21/2025
verified customerVerified Customer
10
Excellent work in a short period of time.
Work is always well done. No hidden or suprise fees. If anything questionable comes up during inspection, they call and explain the problem, the solution, and cost before taking action. Are always able to get an appointment within a couple of days calling and in most cases work is completed the same day.
MICHELLE H. from North Wells Service Center responded on 05/28/2025 12:49 PM

Thank you for the fantastic feedback, Ken. We appreciate your ongoing loyalty over the years and we look forward to helping you for many more to come. You are the best part of our North Wells Service Center family!

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