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North Wells Service Center

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(2,007 Reviews)
91
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
4
Total ReScores
5.0
ReScore Average
91
Net Promoter Score ®

Business Details

About

Established in 1958, North Wells Service Center was formerly known as Ed’s Sunoco. Since then, we’ve witnessed growth and conducted business in three different locations. In the last seven years, our team has had the pleasure to work alongside the previous owner, Mitch. Working closely with Mitch was a tremendous and beneficial learning Established in 1958, North Wells Service Center was formerly known as Ed’s Sunoco. Since then, we’ve witnessed growth and conducted business in three different locations. In the last seven years, our team has had the pleasure to work alongside the previous owner, Mitch. Working closely with Mitch was a tremendous and beneficial learning experience for me. During that period, I developed a genuine interest in taking over the business once it was the appropriate time. In 2023, that moment arrived, and Mitch entrusted the company to me.

As a NAPA Auto Care Service Center, all repairs performed come with a nationwide warranty, covering you for two years or 24,000 miles.

Our team, including myself, undergoes over 40 hours of continued training to stay updated with the advancements in today's rapidly evolving vehicles.
...more

Categories
Auto Maintenance, Oil Change, Auto Repair
Contact
(260) 483-4438

Business Hours

Mon
7:00 AM - 5:30 PM
Tue
7:00 AM - 5:30 PM
Wed
7:00 AM - 5:30 PM
Thu
7:00 AM - 5:30 PM
Fri
7:00 AM - 5:30 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
522 Wallywood Avenue Fort Wayne, IN 46808-1545
North Wells Service Center's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(2,007 Reviews)

TS
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TIERNEY S.
Fort Wayne, IN
Mazda B2500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2025
verified customerVerified Customer
10
Repair
Great repair work & keeping us updated on what needed to be done on our older truck.
MICHELLE H. from North Wells Service Center responded on 06/05/2025 10:36 AM

Thank you for the great feedback, Tierney. We appreciate the opportunity to help! Of course, we are here for you again in the future, should you need us.


MC
MIKE C.
Fort Wayne, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2025
verified customerVerified Customer
10
Oil change
The service is always great and it’s done right.
MICHELLE H. from North Wells Service Center responded on 06/04/2025 10:45 AM

We appreciate you, Mike. Thank you for your ongoing loyalty over the years. We look forward to helping you for many more to come! 


KD
KIMBERLAND D.
Fort Wayne, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2025
verified customerVerified Customer
10
GREAT SERVICE!
North Wells Service Center listened to my concerns, checked everything out and fixed them in a timely manner. I will definitely refer friends & family! Thank you so much Michelle!!
MICHELLE H. from North Wells Service Center responded on 06/04/2025 10:44 AM

Thank you for the great feedback, Kimberland. We appreciate you, your referrals, and the opportunity to earn your trust. Welcome to our North Wells Service Center family!


BA
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BILL A.
Peru, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/30/2025
verified customerVerified Customer
10
Recent service
I am totally pleased with the service that I received at North Wells. They communicated with me every step of the process. They explained their recommendations clearly for me to understand the reason for the services that where needed to be done.
MICHELLE H. from North Wells Service Center responded on 06/04/2025 10:40 AM

Thank you so much for the amazing feedback, Bill. We appreciate you choosing North Wells Service Center for your automotive needs. We're here for you, should you need us!


SM
SANDY M.
Fort Wayne, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/30/2025
verified customerVerified Customer
10
Excellent Service and Outstanding Prices
Mike and his team are great at what they do! Work is completed in a timely manner, and at a reasonable price. They don't "find" extra problems that don't really exist. Very reliable and trustworthy.
MICHELLE H. from North Wells Service Center responded on 06/04/2025 10:36 AM

Thank you for the excellent feedback, Sandy. We appreciate you being a part of our North Wells Service Center family. We're here for you when you need us!


ES
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EDWARD S.
Fort Wayne, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2025
verified customerVerified Customer
10
My Vehicle Repair Company
Everything I need for my vehicle under one
Roof. From general Service to Major Repairs this is my choice. I am very happy with cost and service. I have always recommended your company and will continue to do so.

Edward Snyder
MICHELLE H. from North Wells Service Center responded on 05/28/2025 01:14 PM

Thank you so much for your kind words, your support, and the referrals Edward. When you like it, we love it! We appreciate you being the best part of our North Wells Service Center family.


KG
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KEN G.
Fort Wayne, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/21/2025
verified customerVerified Customer
10
Excellent work in a short period of time.
Work is always well done. No hidden or suprise fees. If anything questionable comes up during inspection, they call and explain the problem, the solution, and cost before taking action. Are always able to get an appointment within a couple of days calling and in most cases work is completed the same day.
MICHELLE H. from North Wells Service Center responded on 05/28/2025 12:49 PM

Thank you for the fantastic feedback, Ken. We appreciate your ongoing loyalty over the years and we look forward to helping you for many more to come. You are the best part of our North Wells Service Center family!


KS
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KIMBERLY S.
Fort Wayne, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2025
verified customerVerified Customer
10
They've done great work to my car twice and absolutely no problems. Would recommend them.
They do great work and the pricing if affordable. I won't take my car anywhere else.
MICHELLE H. from North Wells Service Center responded on 05/22/2025 06:24 AM

Thank you for the kind words, Kimberly. The only thing better than our work and customer service is our customers! Thank you for being a part of our North Wells Service Center family.


PO
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PAUL O.
Fort Wayne, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2025
verified customerVerified Customer
10
Professional efficient straightforward
Thank you for your excellent service
Will be back for all my auto needs
MICHELLE H. from North Wells Service Center responded on 05/22/2025 06:22 AM

Thank you, Paul. We appreciate you and will be here for you when you need us!


DC
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Dawn C.
Fort Wayne, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/17/2025
10
Always a great experience
The staff is always friendly an helpful. I feel they always are straightforward with what's going on with your vehicle, very fair pricing and get the job done. I always recommend them when asked if I know anyone.
MICHELLE H. from North Wells Service Center responded on 05/22/2025 06:20 AM

We appreciate you and the wonderful feedback, Dawn - always! Thank you for your patronage over the years; we look forward to helping again.


GA
GREG A.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2025
verified customerVerified Customer
10
Water Pump Housing Leak
I was very satisfied with the quality of work that was provided. They were able to diagnose the issue and resolve it quickly.
MICHELLE H. from North Wells Service Center responded on 05/22/2025 06:14 AM

We apprecuate the great feedback, Greg. Thank you for choosing North Wells Service Center for your automotive needs. We are here for you when you need us!


JW
JESSICA W.
Fort Wayne, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2025
verified customerVerified Customer
10
Impressed
I was referred by a friend after my beloved mechanic retired…and so glad I listened! Mike was honest, fair and quick with my car. They also quietly fixed my key fob and I didn’t know it until I got home! I’ve already scheduled service on my other vehicle. Very happy with my experience.
MICHELLE H. from North Wells Service Center responded on 05/15/2025 11:33 AM

We appreciate the wonderful feedback, Jessica. Thank you for allowing North Wells Service Center the opportunity to earn your trust. It was a pleasure working with you. We're here for you in the future, should you need us! 


PM
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PHIL (DAD) M.
Fort Wayne, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2025
verified customerVerified Customer
10
Brake replacement
Thank you for your prompt service we called and you got us in right away and replaced the breaks! This is a service van and we couldn’t be without it! We appreciate it so much!
MICHELLE H. from North Wells Service Center responded on 05/14/2025 06:57 AM

We appreciate you more, Phil. We cannot thank you enough for your ongoing loyalty over the years and we look forward to helping you for so many more to come. Thanks for stopping by 😉 (pun intended)


DT
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DEBRA T.
Fort Wayne, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/12/2025
verified customerVerified Customer
10
My caddy
I am real pleased with the service here as they are thorough and quick to find out what might be wrong with your vehicle. I will recommend them to everyone I know
MICHELLE H. from North Wells Service Center responded on 05/14/2025 06:50 AM

Thank you for your kind words, Debra. We appreciate you being a part of our North Wells Service Center family! Its always a pleasure working with you. We are here for you when you need us.


SH
SCOTT H.
Fort Wayne, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/08/2025
verified customerVerified Customer
9
Communicate
The kept me well informed of what was going on with my vehicle and I really appreciate the work that was done
MICHELLE H. from North Wells Service Center responded on 05/14/2025 06:48 AM

We appreciate you right back, Scott. Thank you so much for choosing North Wells Service Center for your automotive needs! See you next time.

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