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Northwest Imports

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(414 Reviews)
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Score Details

5 stars
94%
4 stars
4%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average

Business Details

About

Family owned and operated since 1984. We specialize in European and Japanese automobiles. Family owned and operated since 1984. We specialize in European and Japanese automobiles.

Categories
European Auto Repair, Import Auto Repair, Car Maintenance
Contact
(512) 331-7372
Closed
Business Hours

Business Hours

Mon
8:00 AM - 5:30 PM
Tue
8:00 AM - 5:30 PM
Wed
8:00 AM - 5:30 PM
Thu
8:00 AM - 5:30 PM
Fri
8:00 AM - 5:30 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
13200 Pond Springs Rd #C5 Austin, TX 78729-7127
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Northwest Imports' Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(414 Reviews)
Write a Review
Recent Reviews
CK
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Chris K.
Austin, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2018
Great service!
NW Imports installed new spark plugs & catalytic converters & charged me 20% less than two other shops.
Recommended
AG
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Alan G.
Austin, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2018
Annual Service
NW is an excellent family business rooted in high ethical standards. One of the attributes I really appreciate is their respect for customers wallets. There’s always a dialogue about how necessary a given OEM recommended service is.
Recommended
MM
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MARY M.
Austin, TX
Honda CR-V
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/27/2018
verified customerVerified Customer
Personalized service explained by the Wostarek family
Firstly I appreciated very much the rides home provided by Jeannette and Andrew. I also appreciated the careful diagnosis of the power steering leak and ruling out of an anti-freeze leak, along with topping off all of my fluids and an oil change with the appropriate synthetic oil. I only had one problem that I discussed with Andrew, and that was the new back window struts. I expected "like new" behavior for the new struts, where the back window popped open at least 3 inches as opposed to zero inches. The new struts release the rear window latch, and if you pull on the back window tab, the window opens. I had hoped for more than that from new struts, as when my struts were new, that is how they worked.
I know there is a makeshift wiring harness going to the back window now, and am not sure if that has anything to do with it. After driving home, I also noted that the rear window gasket wasn't lubed, thinking that may have helped the window to open (but I'm not sure). So I'm not sure why the new struts didn't give me "like new" behavior.
I do want to stress that I have had wonderful experiences as your customer, and that my loyalty is solid. You have earned it in the past as well.
Recommended
TS
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TOBIN S.
Cedar Park, TX
Porsche Boxster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2018
verified customerVerified Customer
The place to go in Austin.
I love the service and quality of work. These guys are always one step ahead. I wouldn’t take my car anywhere else.
Recommended
MP
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MARI AND JAMES P.
Austin, TX
Mercedes-Benz SLK-Class
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2018
verified customerVerified Customer
Peace of mind
David and his team are always so prompt to respond to the needs of the consumer. David is very straight forward and honest. I trust him it mostly and strongly recommend him and his crew. I thank my lucky stars having him to care for my autos.
Recommended
SS
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STATON S.
Cedar Park, TX
Porsche 911
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2018
verified customerVerified Customer
Quick, honest, fairly priced.
First experience here. Pleased with all aspects. I'll be back.
Recommended
RL
Ryan L.
Austin, TX
MINI Cooper Hardtop
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2018
verified customerVerified Customer
Category: Service
Ryan said he has worked with the business before. This business has a great staff. It was timely, efficient, and pleasant to work with. He will do everything he can to get the business name out.
Recommended
EA
Eric A.
Austin, TX
Porsche 944
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2018
verified customerVerified Customer
Category: Service
Eric said David did an awesome job and he loves the business.
Recommended
GC
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GREG C.
Leander, TX
Mercedes-Benz CLK-Class
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2018
verified customerVerified Customer
Experts With a Smile
David and the guys are very knowledgeable and do great work. I like dealing with a smaller locally owned shop and they make me glad I chose them.
Recommended
SS
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SANKAR S.
Briarcliff, TX
Mitsubishi 3000GT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2018
verified customerVerified Customer
Amazing folks who know their stuff
Thank you very much to NW Imports, particularly David, Andrew and Zak for taking care of my car till its dying end. It's time to move on and they provided honest evaluation and feedback on pros/cons of continuing repair on the car vs get it replaced. Really appreciate it! Hey, do you folks also work on American cars, maybe the C7 'vette? :-) That might be my next car.

Thank you!
-Sankar
Recommended
JR
Joe R.
AUSTIN, TX
Mercedes-Benz C-Class
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2018
verified customerVerified Customer
Category: Service
Joe said the employees had expedient good diagnoses of problems, and his vehicle was done in a timely manner. He also stated the employees treated him well, they were professional, friendly, and they gave great explanations of what the problems were. They had reasonable prices.
Recommended
MM
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MARK AND NANCY M.
Austin, TX
Mazda Mazda3
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2018
verified customerVerified Customer
Honest and true
Just had my vehicle serviced and as usual, Northwest Imports was honest, efficient, and straightforward. Highly recommended!
Recommended
ML
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MARY L.
Austin, TX
Toyota Camry
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2018
verified customerVerified Customer
The most important word is HONESTY.
After several weeks of bumpy riding, my car drives great again! I smiled all the way home when I got it and am still smiling! Your work, as always, is outstanding, truly professional. Thank you so much!
Recommended
WZ
William Z.
AUSTIN, TX
Honda Accord Cpe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2018
verified customerVerified Customer
Category: Service
William said the staff at the business was very friendly and the service met his expectations.
Recommended
DB
Dora B.
AUSTIN, TX
Volvo XC90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2018
verified customerVerified Customer
Category: Service
Dora said the business gave excellent service. They know what they are doing. Overall, she is satisfied.
Recommended
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