You tech arrived on time and did a professional job. The glass he had with him he discovered it was cracked when he removed the packing and he had to go back to a local warehouse to get another glass. This was done in minimal time and he completed the job ahead of time..
Recommended
SL
Sonya L.
Phoenix, AZ
01/05/2016
Verified Customer
Installer was very detailed, pointed out things that I wasn't aware of.
Recommended
TG
Thomas G.
Chandler, AZ
11/20/2015
Verified Customer
Arrived on time.pleasant disposition of technician.
Recommended
DM
Doug M.
Maricopa, AZ
11/18/2015
Verified Customer
I had only one issue. I was originally scheduled the week before but the technician did not show up and I waited for him all afternoon. When I called the customer service representative the following day I was told by her that the technician ran out of time and tried to call but got no answer. I had my phone on me the entire time and no such call was made according to my phone. It's possible that the technician dialed the wrong number when attempting to call me so I'll make no further comment on this.
Recommended
DB
Debra B.
Chandler, AZ
07/24/2015
Verified Customer
Johnny was my technician. He was amazing. I cannot even begin to say enough good things about him. He clearly knows what he is doing and does a thorough and complete job. He obviously takes pride in his work and does things right the first time. I am so grateful for people like Johnny. You don't see his kind of work ethic very often anymore. He was methodical, organized, tidy, careful, polite, and informative. He did not cut corners, and completed the job in a timely manner without compromising quality. You need a whole staff of Johnny's. I am 100 percent satisfied with the work he did.
Recommended
LG
Lisa G.
Gilbert, AZ
07/08/2015
Verified Customer
This was my first windshield replacement in 28 years of driving, hard to believe but true, and Novus Cobblestone and Hartford Insurance were fantastic to deal with. Prompt, courteous service, thank you.
Recommended
RS
Rod S.
Mesa, AZ
03/17/2015
Is there anything like negative stars?
2nd bad experiance with this Novus. Brought out wrong windshield, was told I would be called right back with a new schedule to replace. 2 days later I called & again "I'll call right back with atime we can come out". 3+ hours later I drove over to talk to them and it was like they didn't know what I was talking about. Said maybe by Friday at the soonest (5 days) So I said no thanks I'll take it to someone who needs the business. They just didn't care. My advise - go someplace else & save some grief.
Not Recommended
SS
Steven S.
Chandler, AZ
02/05/2015
Verified Customer
Technician had a problem reconnecting the mirror and sensor on the windshield and had to call another technician to bring a different adhesive. Other than that... the installation went fine.
Recommended
GS
Gary S.
10/16/2014
Verified Customer
Excellent service - Thanks.
Recommended
LW
Linda W.
02/12/2014
Verified Customer
I've never had any work like this done before, so I watched to see how it was done. The workers were very professional. It was amazing to see how quickly
Recommended
RS
Rodney C S.
Mesa, AZ
01/31/2014
Verified Customer
This was by far the worst glass claim experience I've ever had. It may be partly due to what I think is a new way my insurance company is trying to automate - no the less it stunk. After filing a claim I was told the glass company I choose would be contacting me to set up an appointment. Over A week later I contacted my insurer and ask when I would be contacted since I had heard nothing. Then I was passed to Novus rep then back to Hartford as a conferance call - then just novus. All total over 45 minutes on the phone (while at work) trying to get things figured out and appointment set. Since I have not had issues with Hartford with past claims I'm landing this situation mostly on Novus. In the future if Novus is a choice I will not be requesting Novus. The rep was like a used car salesman... I wasn't interested in a free car wash I needed a windshield repaired.
Not Recommended
JS
John S.
Gilbert, AZ
01/17/2014
Verified Customer
Overall, the experience was very good. The insurance company contacted the Novus rep but he did not contact me and I had to go back to the insurance company to finally get in contact with him. He was very enthusiastic and friendly but had to call me back several times to get all the information he needed. The technicians were excellent! I would use them again but hopefully the representative would be more responsive and have a better understanding of what he needed to obtain in order to get the process started. Maybe he is just new.
Recommended
WH
William H.
Maricopa, AZ
12/18/2013
Verified Customer
Excellent work
Recommended
Displaying all 14 Review
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