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Novus Windshield Repair Silverdale

Average Score
Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5
4.2
(30 Reviews)
-100
Write a Review

Score Details

5 stars
63%
4 stars
20%
3 stars
<1%
2 stars
3%
1 star
13%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
-100
Net Promoter Score ®

Business Details

About

Novus Windshield Repair Silverdale provides quality glass service along with a hassle-free experience. Our customers receive the highest quality care and exceptional customer service. Novus Windshield Repair Silverdale provides quality glass service along with a hassle-free experience. Our customers receive the highest quality care and exceptional customer service.

Categories
Glass Repair
Contact
(360) 698-2179
No Business Hours Provided

Business Hours

* Pacific Time (Us & Canada)
2600 NW Randall Way, #105 Silverdale, WA 98383
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Novus Windshield Repair Silverdale's Reviews
Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5
4.2
(30 Reviews)
Write a Review
Recent Reviews
CG
gravatar
Charles G.
Bremerton, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/13/2025
0
does not exist
There is no Novice in Silverdale
CG
gravatar
Charles G.
Bremerton, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/13/2025
0
does not exist
There is no Novice in Silverdale
JM
gravatar
Jeff M.
Port Orchard, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/08/2025
0
There is no Novus in Silverdale
I drove around for a while wondering where the business is. Appears to be some kind of fraud going on with this company. Why would they have an online location existing, but no location? They tried to get me to drive all the way to Port Orchard!?
MW
Michael W.
Bainbridge Island, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2019
verified customerVerified Customer
Novus personnel were very friendly and helpful and the windshield was repaired to my complete satisfaction.
Recommended
JC
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Jonathan C.
Poulsbo, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/11/2018
Horrible Service and quality of work
Every time I bring my car here there is some issues with the repair. From wrong size wind shield to wrong model of windshield I've never had them correctly fix an issue the first time. If this was not the only place that my insurance used I would never come here.

The chip they fixed on my windshield has failed now too. Once again, if this was not the only place that my insurance used I would never come here.
Once I contacted them about fixing the failed chip seal, I was told that their chip seals never fail and when I pushed the issue they hung up. The chip fix was never good from the start with a lot of distortion around it but now it it rough to the touch and ruins my windshield wipers. Lucky I can go somewhere else now and Novas has lost a customer for sure!
Not Recommended
DA
Donald A.
Poulsbo, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/14/2018
verified customerVerified Customer
John Berg at NOVUS Silverdale is a world class glassman. Harmony is very knowledgeable about the glass business and the insurance interface. They did two windshield replacements and one chip fill for me just about as fast as it could be done. As a bonus both John and Harmony had great suggestions for restoring one of my collector cars. I would do business with them again in a heartbeat.
Recommended
SG
Susan G.
Bainbridge Island, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2018
verified customerVerified Customer
pleasant employees, fast and great service!
Recommended
VH
Vicente H.
Silverdale, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2017
verified customerVerified Customer
The front desk is very helpful.
Recommended
GB
Gene B.
Hansville, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/30/2017
verified customerVerified Customer
Great job, in and out in 25 min.
Recommended
GS
Glen S.
Bainbridge Island, WA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/18/2016
verified customerVerified Customer
My only reservation is the fact that the lower glass rail was not replaced. The plastic coating was missing in a number of places and the metal will rust. My plan is to mask the glass and surrounding body work and paint the lower rail.
Recommended
SC
Steven C.
Seabeck, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2016
verified customerVerified Customer
Excellent front desk girl
Recommended
ML
Mary Lynn L.
Port Ludlow, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2016
verified customerVerified Customer
They did beautiful job, were efficient and good.
Recommended
VH
Vicente H.
Silverdale, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2016
verified customerVerified Customer
Very good communication and explanation
Recommended
RW
Robert W.
Poulsbo, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/03/2016
verified customerVerified Customer
Novus crew were very professional.
Recommended
Cheryl S. from Novus Windshield Repair Silverdale responded on 05/05/2016 07:46 AM

Robert, 
    We are glad that you were satisfied with everything and hope you will continue to use us in the future if it is ever needed!

Thank you again and have a great day. 
Novus Team!

DH
Donna H.
Bremerton, WA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/19/2015
verified customerVerified Customer
Only problem was that my new windshield arrived the day after my original appointment. However, the service I received and the work done were excellent.
Recommended
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