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OC House Of Suspension

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(415 Reviews)
96

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
96
Net Promoter Score ®

Business Details

About

OC House of Suspension specializes on the suspension, brakes, and wheel alignments of your vehicle. We will ensure your vehicle is in good shape before you take it out on the road. We will always give you the correct estimate, without unnecessary charges or services that aren't needed. After we research the root cause of the problem, we OC House of Suspension specializes on the suspension, brakes, and wheel alignments of your vehicle. We will ensure your vehicle is in good shape before you take it out on the road. We will always give you the correct estimate, without unnecessary charges or services that aren't needed. After we research the root cause of the problem, we will assess your options, and perform the service after your approval has been received. Here at OC House of Suspension, we understand the hassle of having to take your car to the shop. That's why we promise to make your visit as smoothly and as prompt as possible, so that you can be in and out in no time. ...more

Categories
Auto Repair, Oil Change, Car Maintenance
Contact
(949) 768-6261
Closing in 29 minutes
Business Hours

Business Hours

Mon
8:30 AM - 5:00 PM
Tue
8:30 AM - 5:00 PM
Wed
8:30 AM - 5:00 PM
Thu
8:30 AM - 5:00 PM
Fri
8:30 AM - 5:00 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
26901 Vista Terrace Lake Forest, CA 92630
OC House Of Suspension's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(415 Reviews)

NR
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Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/26/2025
verified customerVerified Customer
10
Perfect wouldn’t take it anywhere else
Outstanding workmanship and pride, you would be foolish to take your car anywhere else.
LUIS B., GENERAL MANAGER from OC House Of Suspension responded on 09/28/2025 09:30 AM

We appreciate your feedback and couldn't agree more—once you experience our work, it’s tough to go back! It's wonderful to know that our dedication to quality and craftsmanship shines through. We're here to keep your car in tip-top shape, and we aim to make every visit feel like a drive down easy street!


RM
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Robert M.
Lake Forest, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/19/2025
verified customerVerified Customer
10
Alignment Issue Camber Kit Installed and Resolved
Luis found and resolved my front alignment issue quickly and professionally. Front camber kit was recommended and installed.
LUIS B., GENERAL MANAGER from OC House Of Suspension responded on 09/21/2025 09:30 AM

We appreciate your feedback on your experience with us. It sounds like Luis worked his magic and had your alignment issues straightened out in no time. We aim to make those adjustments smoother than a well-oiled machine. If you ever find yourself needing more help, you know where to find us!


JM
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2025
verified customerVerified Customer
9
Super friendly, fast & great work.
I instalked some really sketchy aftermarket lca bolts on my truck. My tires pulled my wheel all over. OC replaced the bolts with better quality cam bolts from Z1 Offroad. They then aligned my truck so my tires aren't howling. Works great! Thanks again.
LUIS B., GENERAL MANAGER from OC House Of Suspension responded on 09/17/2025 10:15 AM

We appreciate you taking the time to share your experience! It sounds like your truck was having a bit of a rebellious phase with those aftermarket bolts. We're glad we could step in and help restore order—who knew a good set of cam bolts could do wonders? It's great to hear that your tires are now singing a much happier tune. Drive safe and keep tackling those roads with confidence!


CS
CHUCK S.
Ford F-250 Super Duty
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2025
verified customerVerified Customer
10
Steering wheel was at 11:00
My truck was pulling to the right and the steering wheel was turned to the left. Truck drives perfectly straight and steering wheel is dead center. Couldn’t be happier with the final result.
LUIS B., GENERAL MANAGER from OC House Of Suspension responded on 09/15/2025 04:39 PM

We appreciate you taking the time to share your experience! It's great to hear that your truck is now driving straight and your steering wheel is back in its rightful place — no more navigating like you're in a slalom course. If your truck ever decides to pull a fast one again, you know where to find us! Safe travels on the road ahead.


Verified Customer
Santa Ana, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/08/2025
verified customerVerified Customer
10
Great service! Work done right.
Always perform great work. Only place I’ll get my cars/trucks aligned
LUIS B., GENERAL MANAGER from OC House Of Suspension responded on 09/10/2025 09:30 AM

It's wonderful to hear that you consistently trust us with your car and truck alignments. We take pride in our work, and it seems like we're hitting the mark for you! Here’s to keeping all your wheels perfectly aligned for many journeys ahead. Drive safe!


JH
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JAMIE H.
Laguna Beach, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/03/2025
verified customerVerified Customer
10
Best shop around
These guys get it done right every time! Thanks again for the alignment
LUIS B., GENERAL MANAGER from OC House Of Suspension responded on 09/05/2025 09:30 AM

We appreciate your review! It sounds like our team hit the nail on the head with that alignment. We always aim to keep things running smoothly – after all, no one wants to be going in circles. Thanks for choosing us to keep your ride on the straight and narrow!


Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2025
verified customerVerified Customer
10
Luis and his crew are the best mechanics in town.
Excellent
LUIS B., GENERAL MANAGER from OC House Of Suspension responded on 08/20/2025 12:58 PM

We're glad to hear you think so! It's always nice to know our efforts are appreciated. If you ever feel like sharing what made your experience excellent, we're all ears! Your feedback is like a warm cup of coffee on a chilly day—much appreciated!

LUIS B., GENERAL MANAGER from OC House Of Suspension responded on 08/20/2025 12:58 PM

Luis Baez | General Manager
OC HOUSE OF SUSPENSION
(949) 768-6261
OCHOUSEOFSUSPENSION@GMAIL.COM


BH
BRIAN H.
Trabuco Canyon, CA
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/18/2025
verified customerVerified Customer
0
Not what they used to be.
I’ve been bringing various vehicles here for years and almost always had a good experience. Most recently I brought my fairly heavily modified sprinter van in for an alignment as I just put new aftermarkets struts and auxiliary shocks in the front end. Usually if I am not getting into the tie rods or removing control arms etc, and don’t suspect anything else wrong, I will simply use a digital angle finder to re set the camber after suspension work.

However this time, As I just put new tires on the rig and did a substantial amount of work on the front end I thought I would get it professionally aligned.

Unfortunately they left the passenger front camber out of specification by 1 degree. When I asked about it I was told first, that it is not adjustable (both the factory and aftermarket strut have your typical oval lower strut bolt for camber adjustment) and then I was told it was intentionally set that way because of road crown so the van wouldn’t pull. They told me to bring the van back if the tire started wearing funny. They cautioned me that I needed to run factory recommended pressures. As the van has 285 E load all-terrain’s on it, whose manufacturer recommended load – inflation chart is substantially different from the factory 245 D loads, I won’t be doing that. I don’t have the time or the patience to wait for a tire to start to cup or wear a corner and then bring it back. I will fix it this evening myself. I will not be returning.

To top it off, no electronic printout of how it came in versus how it left, just a couple numbers hand written on a piece of paper.

On a good day, this place can dial in a sports car for you. On a bad day you’ll spend over 200 bucks to walk out exactly the same as you came in, with a bad alignment. If I had more patience I would try to get my money back.
LUIS B., GENERAL MANAGER from OC House Of Suspension responded on 08/19/2025 10:26 AM

We appreciate your long-standing loyalty to our shop over the years. It seems like your recent experience hit a few bumps in the road, and we sincerely regret that it didn't measure up to the high standards we've set for ourselves. Your feedback about the alignment and communication regarding the camber adjustment is invaluable. It's clear that we could have done a better job explaining our process and ensuring that you were satisfied with the results. As for the handwritten notes, we’ll definitely look into our documentation practices—every detail counts when it comes to suspension work. While we're sorry to hear that you're taking your business elsewhere, we totally understand. We hope your DIY fix goes smoothly. If you ever decide to give us another shot, we’d be grateful for the opportunity to raise the bar a bit higher. Safe travels on the road ahead!.At the same time if there is specific alignment spect that you would like on your particular vehicle, Im willing to pick up and drop off your vehicle to make it right so you wont have to waste any of your time. And as for the paper handwritten print out we use the laser bee alignemnt on oversize vehicles and it has been a handwritten printout since 1999 nothing has change since 

Luis Baez | General Manager
OC HOUSE OF SUSPENSION
(949) 768-6261
OCHOUSEOFSUSPENSION@GMAIL.COM


DS
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DILIP S.
Laguna Niguel, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/12/2025
verified customerVerified Customer
10
Carlos and Louis both R great for the auto services.
they fixed my car for airconditioning issue without any delay at reasonable price
LUIS B., GENERAL MANAGER from OC House Of Suspension responded on 08/14/2025 09:31 AM

We're glad to hear that your air conditioning issue was handled promptly and at a price that didn't make your wallet weep. At OC House Of Suspension, we aim to keep things cool, both in your car and in our service. If there's anything else we can help you with, you know where to find us!


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2025
verified customerVerified Customer
10
Oil and filter change
I highly recommend Oc House of Suspension. Luis was very efficient, friendly, and fast with his work. I was very satisfied with Oc House of Suspension for any type of work. Prices are highly reasonable. I recommend them.
LUIS B., GENERAL MANAGER from OC House Of Suspension responded on 07/23/2025 11:45 AM

We're glad to hear that you had such a positive experience at OC House of Suspension! It sounds like Luis really knocked it out of the park with his speed and friendly service. We aim to keep our prices reasonable and our customers satisfied, so it's fantastic to see that reflected in your visit. Your recommendation means a lot to us, and we're here whenever you need us!


TL
TOM L.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/22/2025
verified customerVerified Customer
10
Steering Bix
Carlos hit it out of the Park again and has for over 26 years.
LUIS B., GENERAL MANAGER from OC House Of Suspension responded on 07/22/2025 10:33 AM

We appreciate your high praise! It sounds like Carlos has been hitting home runs for quite some time now—26 years is no small feat. We’re glad to hear that you're a fan of his work. Here’s to many more years of hitting it out of the park together!


JI
JEREMIAH I.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2025
verified customerVerified Customer
10
Proper 4wheel alignment.
I brought my 3rd gen Tacoma here after replacing rear springs and front ball joints. Brought my concerns to the service writer and was able to show them directly. All issues resolved and got my truck running straight again. Excellent customer service.
LUIS B., GENERAL MANAGER from OC House Of Suspension responded on 07/21/2025 09:30 AM

We appreciate you sharing your experience with us! It's always a pleasure to help get your Tacoma back on track—literally! Our team loves a good challenge, and we're happy to have tackled those concerns head-on. Customer service is a bit like a fine-tuned engine; it runs best when we communicate well. If your truck ever needs more TLC, you know where to find us!


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2025
verified customerVerified Customer
10
Suspension
Last minute appointment.
Explained the work and possible issue. No upselling.
Job was done ahead of schedule.
LUIS B., GENERAL MANAGER from OC House Of Suspension responded on 07/20/2025 09:30 AM

We appreciate your feedback and are glad to hear that your last-minute appointment turned out to be smooth sailing! It’s always our goal to inform customers without the upsell pitch—after all, we’re not here to sell you a bridge. Finishing ahead of schedule is just the cherry on top! If there’s anything else we can assist with, just let us know. Your satisfaction fuels our commitment to excellence.


MS
MICHAEL S.
Laguna Niguel, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2025
verified customerVerified Customer
10
A mechanic you can trust
I took my car here after another mechanic said I needed almost $6k worth of work. Turns out the work they quoted wasn’t even the issue. OC House of Suspension fixed the problem for a fraction of the cost. I will always take my car here from now on.
LUIS B., GENERAL MANAGER from OC House Of Suspension responded on 07/03/2025 08:27 AM

It's always a breath of fresh air to hear about an experience like yours! It seems like you narrowly dodged that hefty invoice. We're glad we could get your car back on the road without causing your wallet to shed a tear. Keeping our customers’ cars—and budgets—healthy is what we strive for! We're here whenever your vehicle needs a little TLC.


MJ
MIKE J.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2025
verified customerVerified Customer
10
Great service
Been coming here for years…..
Only place to go for suspension work
LUIS B., GENERAL MANAGER from OC House Of Suspension responded on 06/28/2025 09:30 AM

We're glad to hear that you've been a loyal customer for years! It’s fantastic to know that you consider us the go-to place for suspension work. We've got your back - or rather, your suspension – covered! Your continued trust means a lot to us.

Service Coupons and Posts
🚚💨 Thanks for trusting us with your truck! We love getting vehicles back on the road, even when parts play hard to get. Enjoy smooth rides ahead! 🛠️ #OCHouseOfSuspension #AutoCare
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Thanks for the awesome review! 🚗✨ We're thrilled you had a great experience and loved our customer service. Bring on the friends and that other car – we’re ready to make more wheels happy! 🛠️ #OCHouseofSuspension #RideSmooth
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Thrilled to hear your 1960 Frontenac and 1962 Ford Falcon are riding smoothly now! 🚗✨ Big thanks for the shout-out to Carlos and the crew. We're just here to make your classics feel like new! #OCHouseOfSuspension #ClassicCarLove
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Thanks for the awesome shoutout! 🌟 We're thrilled you enjoyed our top-notch service—keeping your ride smooth and your spirits high is our specialty! 🚗💨 Come back anytime for the car love! #CustomerFirst #OCHouseOfSuspension
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Thank you for the rave review! 😊 We're thrilled to hear that you appreciate our timely and quality work. Luis has his cape on every day! 🦸‍♂️ Your recommendations mean the world to us. Drive safe! #CustomerAppreciation #OCHouseOfSuspension
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Thanks for the fantastic review! We're not just wrench twisters but friendly auto magicians 🪄🔧 who value your time! We'll keep those wheels turning smoothly and your ride happy. 🚗✨ #OCHouseOfSuspension #AutoExperts
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? We're blushing! Thank you for the kind words! Our team works hard to ensure fair prices and top-notch service. We promise not to let the compliments go to our heads! ?? #OCHouseOfSuspension #QualityService
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Thanks for the amazing shoutout! ? We're thrilled to be your go-to for aligning that beast of a Raptor. If it's as wide as a football field, we've got the tools to keep it on point! ⚙️? #OCHouseOfSuspension #BestInTheBiz
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Thanks for the shout-out! We’re thrilled to be your go-to auto shop! ?✨ If only fixing flat tires was as easy as recommending us, right? ? Keep rolling with confidence! #OCHouseOfSuspension #AutoLove
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? We’re thrilled to hear that our service on your truck was smooth from start to finish! At OC House Of Suspension, we believe in keeping your ride as happy as a puppy on a sunny day! ?☀️ Thanks for the love! #TruckLife #CustomerAppreciation
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Thanks for trusting us with your trucks! We're glad to hear that they're back to their best! ?? Looking forward to serving you and your family again! #HappyCustomers #OCHouseOfSuspension
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Thanks for the awesome review! We're thrilled to hear you had a great experience with us and appreciate the recommendation from the local independent shop. ?⭐️ #LiftedTruck #ExpertAlignment
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Thanks for the 5-star review, Frank! Luis is our mechanical maestro and a real tire whisperer. We're ecstatic to have met your expectations. ?? #CustomerSatisfaction #AutoExperts
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Thanks for the stellar review, Pat! ? We're thrilled to hear that you're happy with our alignment service. Proper alignment keeps your ride smooth and tires happy. ?? #OCAppreciates #SmoothRideAhead
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Thanks for the stellar review, Mark! ? We're thrilled to hear that you had a quick and easy experience with our services. We appreciate your support and look forward to seeing you again soon! #FiveStarService #HappyCustomers
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? Thanks for the ⭐️⭐️⭐️⭐️⭐️ review, Rich! We're thrilled we could get you in and out for your alignment. Your satisfaction is our top priority! #OCautos #FiveStarService
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????? Thank you for the amazing 5-star review! We're thrilled to hear that your motorhome drives better now. We appreciate your support! ?✨ #HappyCustomers #OCHouseOfSuspension #LakeForest
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Thanks for the kind words, Evelyn! We're glad you appreciate our honest and timely work. ? #LakeForest #HonestWork #Alignments #BMW #OCHouseOfSuspension
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Thank you for your kind words, Valued Customer! ? We're proud to be part of the Lake Forest community and provide honest and reliable service. #OCHouseOfSuspension #LakeForest #HonestService #ReliableService ?
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Thanks for the great review, Reynaldo! We're glad you had a good experience with us. #OCHouseOfSuspension #LakeForest ???
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???#LakeForest #ServiceExcellence #CustomerSatisfaction
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Thanks for the great review, Nic! ? We're so glad to hear that Carlos and Luis provided you with the best customer service. ? Quality is our top priority and we're glad you noticed. #OCHouseOfSuspension #LakeForest
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