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Olender's

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(413 Reviews)
90
Write a Review
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Score Details

5 stars
95%
4 stars
2%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
90
Net Promoter Score ®

Business Details

About

Olender’s in Vernon, Ct provides mechanical & autobody services ranging from collision repair & paint to engine replacements on all makes.Olender’s employs ASE certified technicians and is AAA approved.We are a Napa Autocare Center with all of our repairs carrying a nationwide 24 month or 24k mile warranty.Our services include oil Olender’s in Vernon, Ct provides mechanical & autobody services ranging from collision repair & paint to engine replacements on all makes.Olender’s employs ASE certified technicians and is AAA approved.We are a Napa Autocare Center with all of our repairs carrying a nationwide 24 month or 24k mile warranty.Our services include oil changes, brakes,tires,steering,suspension,wheel alignment,exhaust,water pumps,radiators,air conditioning,belts, hoses,timing belts,electrical,starters,alternators,tune ups,wires,transmission & coolant flushes,fuel injection cleaning and more.Olender’s also performs 30k,60k,90k mile scheduled maintenance that will keep your manufacturer warranty valid. ...more

Categories
Auto Repair, Repair Shop, Domestic Auto Repair
Contact
(860) 875-2517
Visit Website
Open
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
704 Talcottville Rd Vernon, CT 06066
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Affiliations

Olender's 's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(413 Reviews)
Write a Review
Recent Reviews
EG
ERIC G.
Vernon Rockvl, CT
Subaru Forester (Natl)
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/15/2025
verified customerVerified Customer
10
Olender’s Is Best Around!
Top of the line service
Quality work
Thorough and Honest
Verified Customer
Windsor, CT
Honda CR-V
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/15/2025
verified customerVerified Customer
8
Oil change
Very satisfied. Staff explained what needed to be done.
ML
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MICHELLE L.
Tolland, CT
Mercedes-Benz GLA
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/04/2025
verified customerVerified Customer
2
Paid for repairs I wouldn't have had I know what was to come
Good morning - I've been a faithful customer with my 2017 Mercedes Benz 250GLA 4 Matic. At the last oil change, I was told the serpentine belt needed fixing. There was nothing else mentioned. 10K miles later (this week) I bring her in to get an oil change and serpentine belt replacement. After 4 hours of waiting for the work to be completed and $438.00 later, I'm told I need rear brakes, rear suspension, and my rear tires are starting to cup. This is significant work that we didn't know about 10K miles ago? I ask for estimates and I get back a whopping $3500 bill that now includes front suspension and am told all tires would need to be replaced at $2200+. Needless to say that was all the equity I had in the car at 103K miles. I decided to get a new car, but I can't get the $438 back for that and had I know those repairs were imminent, I would never have scheduled the oil change and belt. I would have just went and gotten a new car like I did yesterday. I don't like surprises and I feel like when they did the initial inspection, I should have been told right away so I could make a decision whether or not to proceed. When I protested a bit, I was told, "Can't get away from tires, brakes, and suspension." To me, that's a poor excuse and feels like I was left with no choice. This isn't the first time I haven't felt great with the information I've received.
Ken Z. from Olender's responded on 07/08/2025 10:48 AM

Sorry to hear about your experience, I have reviewed your file and unfortunately it is hard for us to know that after 10 months and 10,000 miles what is going to wear, our process of performing a vehicle inspection is done along with the service that you were in for so we could not have advised you before hand, the suspension components were recommended based on the wear we saw on your tires. With the age and mileage on your vehicle these items are normal wear and tear items.

AG
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ALLEN & JUDITH G.
South Windsor, CT
Mercedes-Benz E350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2025
verified customerVerified Customer
10
Perfect
Honest efficient polite flawless work
Ken Z. from Olender's responded on 07/08/2025 10:50 AM

Thank You

Verified Customer
Ellington, CT
Volvo XC90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2025
verified customerVerified Customer
10
Above and Beyond
Per usual, taking my car to Oleanders not only provided me with honest work, but they know about daily life and how it affects us when are cars down. They went above and beyond to make sure I had access to my vehicle. Appreciate that.
Ken Z. from Olender's responded on 07/08/2025 10:50 AM

Thank You

JF
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JOHN F.
Ansonia, CT
Kia Sorento
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2025
verified customerVerified Customer
10
Great Experience
Brought my 2020 Kia in to have a CEL serviced. Turned out to be a major issue with 3 cylinders misfiring. Paul laid out all of my options and worked with my Extended Warranty company to get me the best price. Will be suing them whenever I am in the area and need service.
Ken Z. from Olender's responded on 07/08/2025 10:49 AM

Thank You John

RM
ROSEMARIE M.
Vernon Rockvl, CT
Honda Odyssey
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2025
verified customerVerified Customer
10
Excellent service
Paul was very helpful
Ken Z. from Olender's responded on 07/01/2025 08:02 AM

glad to hear, Thanks for your business

MM
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MICHAEL M.
Vernon Rockville, CT
Buick Enclave
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2025
verified customerVerified Customer
10
Sunroof
Thank you to Paul for bringing our attention to everything that was wrong with our Enclave that we purchased from Car Max. Especially that our leaking sunroof was from poor installation on work that they had previously done.
Ken Z. from Olender's responded on 07/01/2025 08:02 AM

Thanks Michael, glad we could take care of someone's sub par work for you

MD
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MARK,CATHY D.
South Windsor, CT
Honda CR-V
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2025
verified customerVerified Customer
10
Fantastic service again ! Paul is on his way game !
Olander is old fashion customer service and a plus to the community !
Ken Z. from Olender's responded on 07/01/2025 08:00 AM

Thanks again Mark

BM
BRENDAN M.
Ellington, CT
MINI Cooper Countryman
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2025
verified customerVerified Customer
10
Thank you
Helpful, all issues, all cars, never left without an answer and a solution.
Paul is always looking out for me and my family.
Ken Z. from Olender's responded on 07/01/2025 08:00 AM

Thank You Brendan

PB
PEG B.
Ellington, CT
Acura RLX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/27/2025
verified customerVerified Customer
10
Excellent experience
My car as in for an unknown potential issue. Paul listened to my thoughts, they took the car for a few test drives, they inspected and came back with suggestions. I was happy to know I wasn’t in danger of driving the car but Paul gave honest feedback as to how to approach the future. I had taken the car to the dealer a few weeks ago and the experience with Paul greatly surpassed the dealer who I have done business with for over 3 decades.
Ken Z. from Olender's responded on 06/10/2025 09:06 AM

Thank You Peg

DS
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DAVID S.
Vernon Rockvl, CT
Jeep Cherokee
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/27/2025
verified customerVerified Customer
10
Always amazing work and customer service
I have been bringing my car to Olenders for years now. They never fail to deliver top quality work, as well as consistent customer service. The staff is all great there, especially Paul.
Ken Z. from Olender's responded on 06/10/2025 09:05 AM

glad to hear David, Thank You

ER
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Edwin R.
Ellington, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/21/2025
10
Regular Service Appointment
What can I say? Service is oustanding, which brings me back to Olender's time and time again. Been working with Paul S. for a while now. Find him and the team to be knowledgable, approachable and a good listeners, which gives me confidence in the work that they do. Great job! Thank you! Ed R.
Ken Z. from Olender's responded on 06/10/2025 09:05 AM

Thanks

ER
gravatar
Edwin R.
Ellington, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2025
10
Regular Service Appointment
What can I say? Olender's provides the kind of service, quality that keeps me coming back time and time again.
Paul S. is knowledgable and a great listener. It always gives me confidence that the work will be done well.
Thank you Paul and team for always providing consistant, reliable service.
Edwin R.
Ken Z. from Olender's responded on 06/10/2025 09:05 AM

Thanks Ed

ER
gravatar
Edwin R.
Ellington, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2025
10
Regular Service Appointment
What can I say? Olender's provides the kind of service, quality that keeps me coming back time and time again.
Paul S. is knowledgable and a great listener. It always gives me confidence that the work will be done well.
Thank you Paul and team for always providing consistant, reliable service.
Edwin R.
Ken Z. from Olender's responded on 06/10/2025 09:04 AM

Thanks

Displaying Review 1 - 15 of 413 in total
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