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Otto Service Of Kansas City

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,088 Reviews)
93

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
1
Total ReScores
5.0
ReScore Average
93
Net Promoter Score ®

Business Details

About

Otto Service, Inc. has been serving out greater Kansas City and surrounding areas since 1977. For over 40 years we specialized in only Honda and Acura automobiles. We recently decided to expand our area of specialty and include Toyota and Lexus automobiles as well. We work hard at keeping you happy, while taking excellent care of your Otto Service, Inc. has been serving out greater Kansas City and surrounding areas since 1977. For over 40 years we specialized in only Honda and Acura automobiles. We recently decided to expand our area of specialty and include Toyota and Lexus automobiles as well. We work hard at keeping you happy, while taking excellent care of your vehicle while it’s in the shop. ...more

Categories
Auto Repair, Acura Dealer, Oil Change
Contact
(816) 358-4454

Business Hours

Mon
7:30 AM - 5:00 PM
Tue
7:30 AM - 5:00 PM
Wed
7:30 AM - 5:00 PM
Thu
7:30 AM - 5:00 PM
Fri
7:30 AM - 5:00 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
9301 Blue Ridge Blvd Kansas City, MO 64138-3845
Otto Service Of Kansas City's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,088 Reviews)

HM
gravatar
Heath M.
Kansas City, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2025
verified customerVerified Customer
10
We always receive superior customer service with trustworthy, quality workmanship from Otto Service
We recently purchased used 2010 Lexus GX460 and wanted Otto Service to complete a thorough diagnostic check before leaving on an upcoming road trip. I had already identified a few known issues, but they were able to pinpoint the exact cause, fix the problem, and provided recommendation for a future repair that was not urgent or needed immediate attention. We've had Otto Service repair our other vehicle and I trust and appreciate their honesty. We live North of the river by KCI airport and I wouldn't take my Honda, Toyota, Acura, or Lexus anywhere else.
Terri O., Owner from Otto Service Of Kansas City responded on 12/19/2025 08:11 AM

What a wonderful message to pull up first thing in the morning, Heath! Thank you very much for taking the time to leave us such a kind review! It truly makes our hearts happy when we hear that members of our auto family drive such a longer distance just to use our small business! We know you can go anywhere, so thank you for being a valued member of our auto family and trusting us with Lexus. The safety of you and your family is our upmost priority! Your support means more than you know to not only our small business, but our family as well. We are always here when you need us. Until then, stay for on the road and in life!

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