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Palmer Auto Service

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(994 Reviews)
85
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
85
Net Promoter Score ®

Business Details

About

Family owned and operated. Family owned and operated.

Categories
Tire Sales and Repair, Car Maintenance, Domestic Auto Repair
Contact
(734) 475-1301

Business Hours

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
222 S Main St Chelsea, MI 48118
Palmer Auto Service 's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(994 Reviews)

DS
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Denver S.
Chelsea, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/11/2024
10
Outstanding Services
Palmer and crew provide good customer services. We took our vehicle for services due engine issue, they ran a diagnostic of the issue found there was service call for my spouse 2017 Hyundai. They inform us of the issue recommended to take a Hyundai dealership for services since it could possible covered under the warranty. They were not able to assist with our issue but kind enough to lead in the right directions. Thank you again Palmer Auto Service and Crews!

Verified Customer
Chelsea, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2024
verified customerVerified Customer
10
Unexpected positive features that are very helpful
I have never had such a positive experience in getting my vehicles serviced.
Beyond just being personable in booking my appointment these were especially delightful for me:
1. Real time photographs of inspections performed as a mechanically iinclined person (engineer) this was reassuring to know that I really needed to haverepairs done.
2. Offering pick-up and delivery - with pleasant personnel
Bob M. from Palmer Auto Service responded on 06/06/2024 05:19 AM

Thank you for the outstanding review for the work completed on the Silverado. It is greatly appreciated.
Palmer Auto Service 


Verified Customer
Manchester, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2024
verified customerVerified Customer
10
outstanding service
There's not any other auto repair shop that can compare to the service & personal care that is given to each client!
Bob M. from Palmer Auto Service responded on 05/30/2024 02:13 PM

Thank you, for the outstanding review for the work that was performed on the Focus. It is greatly appreciated 
Palmer Auto Service 


CA
Catherine A.
Chelsea, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2024
verified customerVerified Customer
Category: Service
Catherine said they have great service.
Recommended
Bob M. from Palmer Auto Service responded on 05/31/2024 05:36 AM

Thank you for the outstanding review for the work completed on the Yukon, it is greatly appreciated.
Palmer Auto Service 


DW
David W.
Chelsea, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2024
verified customerVerified Customer
Category: Service
David said it has been more expensive with them, the work they do is fine, he appreciates they took care of it and delivered his vehicle to his home.
Recommended
Bob M. from Palmer Auto Service responded on 05/24/2024 05:05 AM

Thank you for the positive feed back regarding the work completed on the Honda Odyssey, it is greatly appreciated.
Palmer Auto Service 


RM
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RORY & KATE M.
Manchester, MI
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/13/2024
verified customerVerified Customer
3
Wheel squeak and sensor error
We have used Palmer since we moved to the area. Today we brought the car in for a squeak which the tech decided was tire noise. The car doesn't always do it but the report was it was tire noise which I can't understand and don't believe he herd the squeak which is fine. The sensor was chalked up to be a power short somewhere that couldn't be located which I understand. I just can't understand how I got charged $382. If wasn't something you could diagnose and wasn't something serious then you should have quit at an hour and called and said how much money can we spend on hunting something we probably won't find. You have always been good to work with in the past but this is a big deal for me and very disappointed

LS
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LAURI S.
Chelsea, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2024
verified customerVerified Customer
10
Fast friendly service
They always take care service needs
Bob M. from Palmer Auto Service responded on 05/08/2024 09:58 AM

Thank you for taking your time and doing a survey for us. Thank you for the 5 star review for the work completed on the F-150 it is greatly appreciated.
Palmer Auto Service 


GS
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GREGORY S.
Webster, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2024
verified customerVerified Customer
10
oil leak repair plus oil and filter
all done welland on time thanks
Bob M. from Palmer Auto Service responded on 05/01/2024 04:36 AM

Thank you for the 5 star review for the work completed on the Jetta, it is greatly appreciated 
Palmer Auto Service 


KM
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KEVIN & MARY M.
Manchester, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2024
verified customerVerified Customer
10
great service
always a great experience when we take our cars to Palmers
Bob M. from Palmer Auto Service responded on 04/26/2024 01:46 PM

Thank you for the 5 star review for the work completed on the Explorer. We greatly appreciated the review
Palmer Auto Service 


DI
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DAVID & HEATHER I.
Chelsea, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/19/2024
verified customerVerified Customer
10
Vehicle service
Great service!
Bob M. from Palmer Auto Service responded on 04/22/2024 04:53 AM

thank you for taking your time to give us a review. Thanks for the 5 star review for the work completed on the Sienna.
Palmer Auto Service 


Verified Customer
Dexter, MI
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/18/2024
verified customerVerified Customer
0
Vehicle returned with more problems
Took my mom’s car in for an oil change and to have the brakes checked out. They ended up replacing the rear calipers, rotors, brake pads, servicing the brake fluid, and assessing the front brakes. There were no dash warning lights on when we brought the car in, but at some point while the vehicle was there 4 warning lights came on. 3 of the 4 warning lights were directly related to the brakes. When we picked the vehicle up I was told all but one of these lights was addressed and taken care of. My mom left in the vehicle and I found out a shortly after all 4 warning lights were still on and the maintenance required light was also still on. Palmer told me that the warning lights, including the one labeled “BRAKE”, is unrelated to their brake job they completed. The owners manual says to immediately take the vehicle in for service and do not drive the vehicle when this light is on. They sent my mom off with this light and took $1600 from her for a full brake service. They do not believe in accountability or returning a vehicle in safe driving condition.

LD
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LINDA D.
Dexter, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2024
verified customerVerified Customer
10
EXCELLENT
The team always works so well together. Everyone is so caring and friendly. I enjoyed waiting for my vehicle to get serviced while sitting comfortably in the waiting room. They offered to take me home but I preferred to stay. They made me feel so welcome!!
Bob M. from Palmer Auto Service responded on 04/17/2024 06:21 AM

Thank you for the 5 star review for the work completed on the Town and Country. We are glad that you were comfortable waiting for the vehicle. We look forward to working with you again.
Palmer Auto Service 


DH
David H.
Chelsea, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2024
verified customerVerified Customer
Category: Service
David said they are a very good business. He said his vehicle runs very well.
Recommended
Bob M. from Palmer Auto Service responded on 04/15/2024 07:23 AM

Thank you for the review for the work completed on the Sable. It is greatly appreciated.
Palmer Auto Service


Verified Customer
Chelsea, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2024
verified customerVerified Customer
10
Great auto shop!
Very professional staff! They provided videos of repairs that needed to be done and completed them all in a timely manner. The staff was courteous and personable. I will be back if there is a need,
Bob M. from Palmer Auto Service responded on 04/08/2024 06:23 AM

Thank you for the outstanding review for the work completed on the F-350. It is greatly appreciated. We look forward to working with you again in the future.
Palmer Auto Service 


GC
Gilbert C.
Chelsea, MI
Dodge Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2024
verified customerVerified Customer
Category: Service
Gilbert said that they were honest with diagnoses.
Recommended
Bob M. from Palmer Auto Service responded on 04/05/2024 04:51 AM

Thank you for the 5 star review for the work completed on the Dodge, It is greatly appreciated.
Palmer Auto Service 


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