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Pasadena Auto Care

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(58 Reviews)
98
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
98
Net Promoter Score ®

Business Details

Categories
Contact
(713) 472-3838

Business Hours

Mon
8:00 AM - 5:30 PM
Tue
8:00 AM - 5:30 PM
Wed
8:00 AM - 5:30 PM
Thu
8:00 AM - 5:30 PM
Fri
8:00 AM - 5:30 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
601 Curtis Ave Pasadena, TX 77502
Pasadena Auto Care's Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(58 Reviews)

AM
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Ashlin M.
Houston, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2025
10
Excellent service
Ben was so friendly and helpful!, "Customer service was fantastic!, and he was very responsive and helpful.As a woman, it can be difficult to find mechanics you can trust with your vehicle, so I'm very happy to have found Pasadena Auto Care. Ben is the best!

JJ
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JULIAN J.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2025
verified customerVerified Customer
10
Great Job
I recently had my valve cover, coils, and spark plugs replaced at Ben’s Pasadena Auto Care, and I couldn’t be happier with the results. My car is running smoother than ever, with better acceleration and no more rough idling. Not only that, but I’ve noticed an improvement in fuel efficiency—I’m getting more miles per gallon than before! The team was professional, knowledgeable, and got the job done right. Highly recommend them if you need reliable auto care!

SA
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Samanta A.
Pasadena, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2025
10
Excellent service,
Very good service, very friendly staff, 100% recommended
Benjamin L. from Pasadena Auto Care responded on 03/04/2025 09:30 AM

We're delighted to hear you enjoyed our service and found our staff friendly! We aim to provide a top-notch experience, and it sounds like we hit the mark. Your recommendation means the world to us – we promise to keep the friendly vibes and quality service going strong!


JD
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Jonathan D.
Conroe, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2025
10
Great customer service, fair and honest work!
Ben and his team are amazing, top-notch service! So glad I found these guys! They are honest, sincere, fairly priced, and capable of handling all your repair or maintenance needs. 10/10 Recommend!
They will not steer you wrong!! (pun intended)
Benjamin L. from Pasadena Auto Care responded on 03/02/2025 09:30 AM

We appreciate your enthusiasm! It sounds like Ben and the team hit all the right notes in keeping your ride in top shape. With honest and sincere service, we aim to make car care as smooth as possible. And yes, we do try our best not to steer anyone in the wrong direction—after all, puns and good service are both our specialties. Your recommendation makes our day!


VJ
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Vera & Mike J.
Missouri City, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2025
10
Excellent & Honest
Ben and his crew are absolutely Awesome! He can highly recommended to me to check out a Used car before we purchase it! 10 minutes in, he found several things that would need to be repaired or replaced! He was Honest and told us to walk away! We truly appreciated his time & his expertise & Honesty,! Thank you Ben!!
Benjamin L. from Pasadena Auto Care responded on 02/13/2025 09:30 AM

We're glad to hear you had such a positive experience with Ben and the team! It sounds like he has a knack for spotting trouble before it rides off into the sunset. Honesty is our best policy, and we're happy that you felt well-guided in your car search. Best of luck with your future automotive adventures, and remember, we're always here if you need another set of expert eyes!


JV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2025
verified customerVerified Customer
10
Finally an honest mechanic shop!
In summary, I found Ben off of google maps ( 10 minutes from home) and decided to stop by based off off the awesome reviews he already had. Let me tell you, one of the best decisions ive made in my life. Ben is that needle in a haystack of leeches in this line of duty. Honesty, transparency, and patience are just a few of the characterstics youll find here at P.A.C. i dont typically recommend nobody anything but ben is one of my very few exceptions. Any mechanic work needed ? Ben is your guy!
Benjamin L. from Pasadena Auto Care responded on 02/12/2025 09:30 AM

It's fantastic to hear that your search led you to Ben at Pasadena Auto Care! We always aim to be the shining needle in the proverbial haystack—though we promise not to stick you. Honesty and transparency are the cornerstones of what we do, and it’s gratifying to know those values resonate with you. We're delighted to have earned your trust, and we appreciate you spreading the word. You've made a wise choice in Ben; he's like the Swiss Army knife of mechanics! Looking forward to keeping your vehicle in top shape!


AL
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andrew L.
Pasadena, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2025
10
Great work Very honest and always willing to help out in hard times.
I've brought my vehicle in to the shop and since day one Ben and everyone at the shop has been very much helpful an gracious. I'm honestly thankful that i found this place now i wouldn't take my car anywhere else. Very knowledgeable an super cool people over there. Thank you Ben for always helping me out in times of need God Bless.
Benjamin L. from Pasadena Auto Care responded on 02/06/2025 09:30 AM

It's fantastic to hear that your experience with our team has been nothing short of awesome! We always aim to provide a mix of knowledge and good vibes, and it sounds like we've hit the mark for you. Knowing that you've found a spot you can trust with your vehicle truly brings a smile to our faces. If there's ever anything else we can help you with, just let us know—our super cool team is always here, ready for action!


LD
LORENZO D.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2025
verified customerVerified Customer
10
Great Work and Trustworthy
Pasadena Auto Care is my go to on all my cars, Ben and his team do a great job and the turnaround time is also great.

Affordable and great customer service for sure and recommend them to all my family and friends.
Benjamin L. from Pasadena Auto Care responded on 01/14/2025 09:30 AM

We're delighted to hear that Pasadena Auto Care has become your go-to spot for all your automotive needs. Ben and the team strive to keep things running smoothly and swiftly—like a well-oiled machine, but with less grease and more charm! Your recommendation to family and friends means the world to us. If we can help with anything else, just give us a shout!


EG
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EDWARDO G.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/27/2024
verified customerVerified Customer
9
Fast, communicative, and honest
Brought my vehicle in for some lights that came on randomly and Ben was quick to attend to it. Told me how much the service would cost in a few hours. Granted it was a bit pricy because of the part itself, he was honest enough to let me know the issue wouldn't affect my driving experience in case I wasn't able to thru with it. He was able to find some other minor issues that was taken care of the next morning. I will say they might be busy but they will communicate with how long repairs will take and for how much so you're never left wondering what's going on. Great experience overall.
Benjamin L. from Pasadena Auto Care responded on 12/28/2024 09:30 AM

We appreciate your detailed feedback! It's great to hear that Ben was on the case faster than a speeding ticket and kept you informed about both the repairs and costs. No one likes being left in the dark—unless, of course, we're discussing a blackout! We're glad we could address those minor issues too, and it's nice to know you're feeling good about the whole experience. Remember, we're here to keep your ride smooth and safe!


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/16/2024
verified customerVerified Customer
10
Good
Professional-service excellent-friendly owner-knows what he is doing that counts ?. Thanks I appreciate you and your staff
Benjamin L. from Pasadena Auto Care responded on 10/17/2024 09:30 AM

We truly appreciate your feedback! It's great to know that our professionalism and expertise shine through. Our team works hard to create a positive experience, and it seems we hit the mark this time. If only we could add a "nice guy" sticker to our service—that would be the frosting on the cake. Wishing you smooth travels ahead!


BV
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Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2024
verified customerVerified Customer
10
Best in the business
I’ve taken my car to other places but Pasadena Auto care has done me right everytime I have taken them my vehicles. I have several vehicles and each one I have taken here has had the best service and even saved me some money on a fee repairs. If you want reliable and honest service this is the best place to come. Ben sr has worked on my cars and they run perfectly. Ben Jt has gotten me the best prices and is very honest. Love these guys man, they treat you like family. Done waste your time with shady mechanics, come here to Pasadena auto care for the best service it will be done right the first time. I highly recommend them.
Benjamin L. from Pasadena Auto Care responded on 10/08/2024 09:30 AM

It's fantastic to hear that Pasadena Auto Care has consistently kept your vehicles running smoothly and kept a few pennies in your pocket along the way! It's always a win-win when you find a place where the service is as dependable as your trusty old ride. We appreciate your shout-out to our team – Ben Sr. and Ben Jr. are basically like the dynamic duo of car care. You're right; we aim to treat every customer like family. Your recommendation means a lot to us. Here’s to more smooth journeys ahead!


JG
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Jackie G.
Houston, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/30/2024
9
Have yet to be disappointed.
I have been taking my vehicles( two different mustangs and an Escalade) to PAC for YEARS. They are knowledgeable and do great work!! They show you what is wrong and explain the process of fixing the issue and they always finish the job when they say they will. Above all and most importantly, at least to me, they dont scam you.

I have recommended PAC to family and friends with Fords, Chevorletes and BMWs, and they also feel the same as I do.

Don’t hesitate to get your car fixed here at PAC.
Benjamin L. from Pasadena Auto Care responded on 10/01/2024 09:30 AM

It’s fantastic to hear that you’ve had such a consistently positive experience with us over the years! We're delighted that your Mustangs and Escalade have been in good hands. Our mechanics love showing off their knowledge and ensuring everyone is informed throughout the process—after all, there’s no need for mystery when it comes to car repairs. We appreciate your support in spreading the word to family and friends with various makes and models. It sounds like we have a little car community going on here! We’ll keep our commitment to quality work and transparency, no scams here, just good ol’ reliable service. Keep those engines roaring!


JL
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JACOB L.
Caruthersville, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/30/2024
10
Good quality work & Reasonable price
They will take there time to assist the situation with your car and fix the actual problem.
Benjamin L. from Pasadena Auto Care responded on 10/01/2024 09:30 AM

It's great to know that our team took the time to get to the root of your car troubles. We believe a good diagnosis is like finding the right prescription for your vehicle's ailments—no one wants a band-aid solution! Your satisfaction is what drives us, and we're always here to help unravel those automotive mysteries.


EV
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ERIKA V.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2024
verified customerVerified Customer
10
Full ac replacement
Finished the job in one day on replacing our ac, also changed our serpentine belt which was on the brink on death,very nice and great communication,foglights started working when we got the car back so thats a plus,did miss to put ac cap back on but it’s easy to look past it since they did such a good job within a day so ill be rating 5 stars
Benjamin L. from Pasadena Auto Care responded on 09/26/2024 09:30 AM

We appreciate you taking the time to share your experience! It sounds like you had quite the transformation with your AC and serpentine belt; we'll make sure our mechanics know they should consider a side gig as magicians with how they can make things work again. We'll also remind them that caps are like the cherry on top, and we wouldn't want anyone to be left cap-less! Your satisfaction with our service means a lot, and we’re glad we could help get everything back in shape in just one day. Here's to smooth driving and cool breezes!


MF
MINIRVA F.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2024
verified customerVerified Customer
10
Good experience
Well, knowing Pasadena auto care has been my best experience. They are excellent people, accessible on my time and I have received the best prices. I would always recommend them.
Benjamin L. from Pasadena Auto Care responded on 09/16/2024 09:30 AM

We're glad to hear that your experience with us has been top-notch! It sounds like we managed to hit the trifecta: great service, accessibility, and prices that don't make your wallet weep. Your recommendation is the highest compliment we could ask for. We’re always here, ready to keep your vehicle running smoothly!

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