Verified CustomerThank you for bringing these concerns to our attention—we truly appreciate your honesty. We apologize for the oversight with your beetle and for not keeping you fully informed throughout the process. Your feedback is invaluable, and we are committed to improving our communication and handling of vehicles in the future. We will make sure to lock all vehicles securely and double-check that everything is properly latched from now on. If there’s anything else we can do to make this right, please let us know—we value your trust and want to ensure a better experience moving forward.
