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Brooks Automotive

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,142 Reviews)
98
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
1
Total ReScores
5.0
ReScore Average
98
Net Promoter Score ®

Business Details

About

At BROOKS AUTOMOTIVE we are dedicated to providing professional customer service and automotive repair. Our goal is to provide our customers with honest, quality service in a timely manner. We believe our customer’s needs and satisfaction come first.

BROOKS AUTOMOTIVE,
At BROOKS AUTOMOTIVE we are dedicated to providing professional customer service and automotive repair. Our goal is to provide our customers with honest, quality service in a timely manner. We believe our customer’s needs and satisfaction come first.

BROOKS AUTOMOTIVE, is committed to maintaining a highly ethical and sound business practice in order to meet and exceed our customer’s automotive needs.

Domestic & Foreign Makes and Models • Full Service Auto Shop • Accepts Extended Warranties • Towing Available • ASE Certified Technicians • ASA Certified • Tech-Net Certified Call or stop by BROOKS AUTOMOTIVE for all your auto repair needs.
...more

Categories
Auto Repair, Auto Maintenance, Repair Shop
Contact
(503) 390-4229

Business Hours

Mon
7:30 AM - 5:00 PM
Tue
7:30 AM - 5:00 PM
Wed
7:30 AM - 5:00 PM
Thu
7:30 AM - 5:00 PM
Fri
7:30 AM - 5:00 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
4985 Brooklake Road NE Brooks, OR 97305
Brooks Automotive's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,142 Reviews)

DP
DALE P.
Rainier, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/30/2025
verified customerVerified Customer
10
Customer service at its finest
These guys are great. Doing business down in Brooks while my truck broke down. They could’ve charged me triple and taken advantage of me, but they squeezed me in repair completed and charge me their normal rate.
I would highly recommend these guys

RH
RAINA H.
Aumsville, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2025
verified customerVerified Customer
8
No BS!
The guys at brooks automotive were very quick to find time to diagnose my car! Drop off was quick and easy due to the no BS way of work there and I really appreciated that. I had an answer to my problem within 1:45 of dropping it off. They were blunt and honest and understanding. Thank you so much!
Robert P. from Brooks Automotive responded on 05/23/2025 07:51 AM

RAINA- WE WOULD LIKE TO THANK YOU FOR CHOOSING US FOR YOUR AUTOMOTIVE REPAIR NEEDS. WE LOOK FORWARD TO SEEING YOU ON YOUR NEXT VISIT.

Jeremy Coolbaugh
Service Advisor
503-390-4229

MG
MACK G.
Keizer, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2025
verified customerVerified Customer
10
.
These guys are great! Honest, fair prices, timely, and easy to deal with. I would highly recommend them for any automotive needs/work.
Robert P. from Brooks Automotive responded on 05/15/2025 08:24 AM

MACK- WE WOULD LIKE TO THANK YOU FOR CHOOSING US FOR YOUR AUTOMOTIVE REPAIR NEEDS. WE LOOK FORWARD TO SEEING YOU ON YOUR NEXT VISIT.

Jeremy Coolbaugh
Service Advisor
503-390-4229

JG
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JOSH G.
Salem, OR
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/08/2025
verified customerVerified Customer
8
Quick
Good people
Robert P. from Brooks Automotive responded on 05/09/2025 07:54 AM

JOSH- WE WOULD LIKE TO THANK YOU FOR CHOOSING US FOR YOUR AUTOMOTIVE NEEDS. WE LOOK FORWARD TO SEEING YOU ON YOUR NEXT VISIT.

Jeremy Coolbaugh
Service Advisor
503-390-4229

MP
MARK P.
Salem, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/29/2025
verified customerVerified Customer
10
Great service
Straight forward
Robert P. from Brooks Automotive responded on 05/09/2025 07:53 AM

MARK- WE WOULD LIKE TO THANK YOU FOR CHOOSING US FOR YOUR AUTOMOTIVE NEEDS. WE LOOK FORWARD TO SEEING YOU ON YOUR NEXT VISIT.

Jeremy Coolbaugh
Service Advisor
503-390-4229

LL
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LARRY L.
Portland, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/21/2025
verified customerVerified Customer
10
Would send my parents and children there.
Been using them for 15 years. Always efficient and trustworthy.
Robert P. from Brooks Automotive responded on 04/21/2025 11:01 AM

LARRY- WE WOULD LIKE TO THANK YOU FOR CHOOSING US FOR YOUR AUTOMOTIVE REPAIR NEEDS. WE LOOK FORWARD TO SEEING YOU ON YOUR NEXT VISIT.

Jeremy Coolbaugh
Service Advisor
503-390-4229

SA
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STACEY & SCOTT A.
Salem, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2025
verified customerVerified Customer
10
BEST REPAIRS
These guys are really the best! Always trustworthy, honest, and no fluffy fru fru stuff, just how I like it!
Robert P. from Brooks Automotive responded on 04/09/2025 09:50 AM

STACY- WE WOULD LIKE TO THANK YOU FOR CHOOSING US FOR YOUR AUTOMOTIVE REPAIR NEEDS. WE LOOK FORWARD TO SEEING YOU ON YOUR NEXT VISIT.

Jeremy Coolbaugh
Service Advisor
503-390-4229

CP
CECILIA P.
Woodburn, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2025
verified customerVerified Customer
10
Quality work
Great customer service! Quality work!!! Clean front office space! Highly recommend!!!
Robert P. from Brooks Automotive responded on 04/09/2025 08:21 AM

CECILIA- WE WOULD LIKE TO THANK YOU FOR CHOOSING US FOR YOUR AUTOMOTIVE REPAIR NEEDS. WE LOOK FORWARD TO SEEING YOU ON YOUR NEXT VISIT.

Jeremy Coolbaugh
Service Advisor
503-390-4229

RK
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RICK K.
Keizer, OR
Ram Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2025
verified customerVerified Customer
10
Great!
Job well done!
Robert P. from Brooks Automotive responded on 04/07/2025 07:39 AM

RICK- WE WOULD LIKE TO THANK YOU FOR CHOOSING US FOR YOUR AUTOMOTIVE REPAIR NEEDS. WE LOOK FORWARD TO SEEING YOU ON YOUR NEXT VISIT.

Jeremy Coolbaugh
Service Advisor
503-390-4229

JW
JILL W.
Keizer, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2025
verified customerVerified Customer
9
Diagnostic Exam
I have an older car and felt I was at a crossroad. Newer car or maintain my present vehicle?
A good first step was having a diagnostic look at the car to see if there were any major problems on the horizon. Car was judged to be in fairly good shape and the needed adjustments were made the same day.
I appreciated Jeremy’s straightforwardness and his advice
Robert P. from Brooks Automotive responded on 03/31/2025 08:05 AM

JILL- WE WOULD LIKE TO THANK YOU FOR CHOOSING US FOR YOUR AUTOMOTIVE REPAIR NEEDS. WE LOOK FORWARD TO SEEING YOU ON YOUR NEXT VISIT.

Jeremy Coolbaugh
Service Advisor
503-390-4229

Verified Customer
Keizer, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2025
verified customerVerified Customer
10
Quick & Reliable Service
Very friendly and knowledgeable staff, and speedy service that is done right!
Robert P. from Brooks Automotive responded on 03/17/2025 08:42 AM

WE WOULD LIKE TO THANK YOU FOR CHOOSING US FOR YOUR AUTOMOTIVE NEEDS. WE LOOK FORWARD TO SEEING YOU ON YOUR NEXT VISIT.

Jeremy Coolbaugh
Service Advisor
503-390-4229

RC
RICKY C.
Salem, OR
Dodge Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2025
verified customerVerified Customer
10
Bumper to bumper work
Checked new truck bumper to bumper. Found many things that needed fixed. Great pricing and fast turnaround. Will be coming to this shop from here on out.
Robert P. from Brooks Automotive responded on 03/12/2025 07:38 AM

RICKY- WE WOULD LIKE TO THANK YOU FOR CHOOSING US FOR YOUR AUTOMOTIVE REPAIR NEEDS. WE LOOK FORWARD TO WORKING WITH YOU AGAIN.

Jeremy Coolbaugh
Service Advisor
503-390-4229

MB
MIKE B.
Salem, OR
Dodge Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2025
verified customerVerified Customer
9
Brooks Automotive
Repaired quicker than estimated time and cost. Thanks
Robert P. from Brooks Automotive responded on 03/10/2025 02:14 PM

MIKE- WE WOULD LIKE TO THANK YOU FOR CHOOSING US FOR YOUR AUTOMOTIVE REPAIR NEEDS. WE LOOK FORWARD TO WORKING WITH YOU AGAIN.

Jeremy Coolbaugh
Service Advisor
503-390-4229

DM
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DARYL & KAREN M.
Keizer, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2025
verified customerVerified Customer
10
A good honest shop.
I've been having our vehicles maintained at Brooks Automotive for years and found them to be a very good and honest automotive shop. Their work is top notch and I would recommend them to anyone.
Robert P. from Brooks Automotive responded on 02/26/2025 07:41 AM

DARYL & KAREN- WE WOULD LIKE TO THANK YOU FOR CHOOSING US FOR YOUR AUTOMOTIVE REPAIR NEEDS. WE LOOK FORWARD TO SEEING YOU ON YOUR NEXT VISIT.

Jeremy Coolbaugh
Service Advisor
503-390-4229

EM
EVAN M.
Keizer, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2025
verified customerVerified Customer
10
Quick Service
Friendly and fast.
Robert P. from Brooks Automotive responded on 02/26/2025 07:42 AM

EVAN- WE WOULD LIKE TO THANK YOU FOR CHOOSING US FOR YOUR AUTOMOTIVE REPAIR NEEDS. WE LOOK FORWARD TO SEEING YOU ON YOUR NEXT VISIT.

Jeremy Coolbaugh
Service Advisor
503-390-4229
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