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Pioneer Auto Care LLC.

Average Score
Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5
4.2
(175 Reviews)
47

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
Original Review
Overall Rating 1.1/5Overall Rating 1.1/5Overall Rating 1.1/5Overall Rating 1.1/5Overall Rating 1.1/5
17
Total ReScores
4.9
ReScore Average
47
Net Promoter Score ®

Business Details

About

Complete Auto repair major and minor Foreign & Domestic. Engine repair, transmission repair, brakes repair, transmission, front end, alignment, tires, electrical, old school vehicles, we accept all fleet we also work with Enterprise and element we also work with all warranty companies.
Body shop paint dent repair framework fabrication
Complete Auto repair major and minor Foreign & Domestic. Engine repair, transmission repair, brakes repair, transmission, front end, alignment, tires, electrical, old school vehicles, we accept all fleet we also work with Enterprise and element we also work with all warranty companies.
Body shop paint dent repair framework fabrication rust repairs we work with all insurance companies.
...more

Categories
Auto Maintenance, Auto Repair, Car Maintenance
Contact
(734) 341-5665
No Business Hours Provided

Business Hours

* Eastern Time (Us & Canada)
1148 N Wayne Rd Westland, MI 48185
Pioneer Auto Care LLC.'s Reviews
Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5
4.2
(175 Reviews)

KO
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KATHY O.
Canton, MI
Hyundai Santa Fe SE
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/28/2025
verified customerVerified Customer
3
Fees
I was a walk-in I appreciate they took me the same day how ever I was there for over 5 hours and when I was ready to check out because I was using a debit card I had to pay extra $45 dollars as a fee this was not post anywhere in the shop.

RR
RODEL R.
Ypsilanti, MI
Ford Escape Titanium
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2025
verified customerVerified Customer
8
Change oil.
The Shop was busy. I came without appointment so I had to wait more than hr.

The staff are always nice to customers.. They are all friendly.

Rodel Rocetes

CT
Chong-Hua T.
Plymouth, MI
Nissan Altima SL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2025
verified customerVerified Customer
10
Good and Quick Diagnose Front End Issue
I went in for an alignment. The mechanic was able to diagnose the suspension issue, tie rods and other parts that need to be replaced. They provided honest recommendation. I will come back for alignment later.

RR
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ROSHONDA R.
Ypsilanti, MI
Jeep Patriot Latitude
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/21/2025
verified customerVerified Customer
0
Poor customer service
Very overpriced
Abe T., Manger from Pioneer Auto Care LLC. responded on 08/25/2025 06:35 AM

We're sorry to hear that you felt our prices were out of your budget. We strive to offer quality services and sometimes that comes with a price tag that may seem a bit higher than expected. Your feedback helps us evaluate our offerings, and we appreciate you taking the time to share your thoughts. If you ever have any questions about our services or pricing, don't hesitate to reach out. We're here to help! we never charged you anything . your bank repoed the car becuse you could make your payments or pay for anyting . 

Thank you for contacting Pioneer automotive group

Please feel free to reach our district manager

(734)341-5665


AQ
Anthony Q.
New Boston, MI
Chevrolet Cruze LT
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/13/2025
verified customerVerified Customer
2
Car still in shop
This car is still in the shop.
They keep delaying it.

MW
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MAURICA W.
Inkster, MI
Chevrolet Equinox LTZ
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/12/2025
verified customerVerified Customer
0
I hate it
My car has broke down again, I was told I had a new engine but it keeps breaking down what makes matter worse is the lack of empathy they have like they don't help with towing , I call it seem they are sending me to voicemail too the point that my car is still sitting despite the fact that I have a so called warranty on it , They are very rude !!! Every other month since November 2024 my car has been in and out of their shop and I'm still facing the same issues

LG
LAMETRA G.
Westland, MI
Dodge Durango Express
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2025
verified customerVerified Customer
9
Great job
Work done in a timely manner,..I look the guys there they been working on my cars for 2 years
ABE T., MANGER from Pioneer Auto Care LLC. responded on 07/23/2025 01:04 PM

It's great to hear that you have had a consistent and positive experience with our team over the past two years. We appreciate your trust in us to take care of your vehicles. Timeliness and quality are our jam, so knowing we hit the mark is music to our ears. Your feedback fuels our passion for automotive care!


MK
MOHHMAD K.
Westland, MI
Volkswagen Jetta SEL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2025
verified customerVerified Customer
10
Good service and friendly staff.
Very professional service with a friendly environment and welcoming staff. Will definitely recommend them
ABE T., MANGER from Pioneer Auto Care LLC. responded on 07/23/2025 12:58 PM

We're delighted to hear about your experience with us! It’s always fantastic when our combination of professionalism and a friendly vibe strikes the right chord. We appreciate your recommendation—it's like a gold star on our report card! Looking forward to keeping your vehicle in top shape.


DA
DANIEL a.
Westland, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2025
verified customerVerified Customer
10
the best in the business
The best in the business

DJ
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Destiny J.
Westland, MI
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/06/2025
1
Not happy
My experience was not so great. We had an estimate of 4600 for a front end collision. We were told two weeks ago we may need a new radiator. On Monday May 5th the collision shop called and said we had a balance of 1554 left after we had been paying on the balance while they worked on the car. When we went to pay the balance today we were told we had to pay 3900. The owner had no proof or paperwork showing why the balance increased so much he just said the radiator cost over $600 and we had to install a condenser which also added to the balance.

The radiator and condenser was for a 2019 Hyundai tuscan. We were not told about the balance until today. We did not agree to the balance and he never even told us he installed it We had spoke to other people who also worked there and “who called us” when the truck was completed assured us that the balance was 1554.00. No communication or nothing all we got from the owner is the girl gave us the wrong balance. But still did not have an invoice for the updated balance. Nothing but his word.

I do not recommend this collision shop. He fired his employee and blamed her for the mix up. Instead of firing her he could have just trained her better. Honestly I feel like the receptionist really didn't know the balance. He didn't have nothing prepared to begin with. Just little numbers hand written on a peace of scrap paper and the very first estimate we received when we first brought the truck in.

Why did the balance increased from us owing 1554 to 3900. The owner also stated he didnt charge us for the labor of the radiator. So this means radiator and condenser were $2300 parts only. Since when did a radiator cost $2300 by itself? Without labor. Come on now.

LE
LEON E.
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/12/2025
verified customerVerified Customer
0
Not Good
Not Good

HB
HUSSEIN B.
Dearborn, MI
Jeep Compass Limited
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2025
verified customerVerified Customer
10
GREAT Experience
Awesome service
ABE T., MANGER from Pioneer Auto Care LLC. responded on 04/09/2025 01:25 PM

We're delighted to hear you found our service awesome! We strive to keep the wheels turning smoothly around here, and it's great to know we're hitting the mark. If there's anything else we can assist you with, just give us a holler!


LF
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LATANYA F.
Romulus, MI
Lincoln MKZ Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2025
verified customerVerified Customer
10
Over and Beyond
The shop didn’t have enough time to fix my son’s car by the time they looked at it. They weren’t going to be able to fix it until Monday. But when I informed them that he had to return to college on Monday and didn’t want to miss his football workout, a mechanic stayed over that night and came in on his off day, to complete the work. His car went in on Friday and we picked it up on Saturday.
ABE T., MANGER from Pioneer Auto Care LLC. responded on 03/18/2025 09:19 AM

We're glad to hear that we could bring a little game day spirit to your son's car situation! Our mechanics certainly have a knack for bending time—like the superheroes of auto repair. We appreciate you trusting us with the task and are glad we could help him get back to college and his football workouts. If any more car troubles come your way, you know where to find us. Safe travels and go team!


BD
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BHARTI D.
Plymouth, MI
Buick Envision Avenir
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2025
verified customerVerified Customer
10
Quick Oil Change
Abe and his team are fast and efficient and easily honored my groupon for an oil change, tire rotation and other review of any issues. They are great and honest.
ABE T., MANGER from Pioneer Auto Care LLC. responded on 03/10/2025 12:50 PM

We really appreciate your praise for Abe and the team! It sounds like they hit the ground running with that oil change and tire rotation. We take pride in being fast and efficient, though it seems like they might hold the title for being turbocharged! Your recognition of our honesty means a lot – we believe in transparent service, just like a clear windshield on a sunny day. Thanks for choosing us; we look forward to keeping you rolling smoothly!


DC
DENA C.
Westland, MI
Chevrolet Trailblazer LT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2025
verified customerVerified Customer
10
A1 Service
The service I received was nothing less than incredible! Parts/labor was a lil costly but, overall I was extremely satisfied with the service and repair!!
ABE T., MANGER from Pioneer Auto Care LLC. responded on 03/04/2025 09:25 AM

It's great to hear that you had an incredible experience with our service! We completely understand that parts and labor can feel a bit like a rollercoaster ride for your wallet, but we're glad to know that your satisfaction soared high above. If there's anything else you need in the future, just know we're here for you—like that reliable friend who always has a spare tire handy. Happy motoring!

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