Business Solutions
English French Canadian
SureCritic / Hyundai Dealer / Planet Hyundai
business image

Planet Hyundai

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(3,107 Reviews)
68
Write a Review
SureCritic can help with retention for your business
Learn More

Score Details

5 stars
79%
4 stars
11%
3 stars
4%
2 stars
2%
1 star
2%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
Original Review
Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5
131
Total ReScores™
4.6
ReScore™ Average
68
Net Promoter Score ®

Business Details

About

Planet Hyundai is conveniently located in Golden, CO. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Planet Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. Planet Hyundai is conveniently located in Golden, CO. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Planet Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(303) 407-0751
Open
Business Hours

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
8:00 AM - 6:00 PM
Sun
closed
* Mountain Time (Us & Canada)
15601 W Colfax ave. Golden, CO 80401
Get Directions
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(3,107 Reviews)
Write a Review
Recent Reviews
SA
gravatar
steve a.
Morrison, CO
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/24/2025
3
Category: Service
Poor service
So I got my car serviced for an engine replacement all good but to reach back with them was horrible I contacted the advisor and also the service manager with no response back. All I was asking for was to check on the dashboard lights that are not working now. The people at the desk were clueless into how to help me one even said there is no record of me picking up my car. Then they said to just come by and we will check it out for you no appointment needed. I show up and the guy at the desk was in no mood to help just said can't help you no techs available at 4:30 really so irritated at the low customer service care disappointed
JL
gravatar
Jack L.
Denver, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/27/2024
10
Category: Service
Excellent buying experience!
We decided on Hyundai based on features, comfort, value, reliability and warranty. I dealt with five dealerships in the area: two did not have the model/color we wanted, three played games with me around availability, price and options. Planet Hyundai was professional, respectful, patient, and accommodating of our desires and needs. Did most of the initial work virtually. Hugh shout out to Adam Beckman, General Sales Manager, who made the process pretty effortless and even went above and beyond to make sure we were happy with the deal and vehicle. He and his sales staff are the ones you want to be dealing with in an important purchase like this. This is our last new car and I ended up very pleased with the process of acquiring it, mainly BECAUSE of Adam and Planet Hyundai. I was a car salesman before finishing my doctorate and having a professional career and take it from me, these folks define the sane way to buy a car!
JH
gravatar
Jeff H.
Littleton, CO
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/21/2024
1
Category: Service
Very Poor Service on Simple Maintenance.
I brought my Hyundai IONIQ 5 in to Planet Hyundai to have the tires rotated at 10,000 miles. This is a complimentary service at every 5,000 miles during the first 3 years, or 36,000 miles. I was told they would need the vehicle all day, so I caught a ride the 12 miles back to my house.

An hour later, they called to say it was ready. I returned to pick it up and reviewed the paperwork before signing, which said that the tires were rotated "if needed". I told the Service Advisor that I brought this vehicle in specifically to have the tires rotated and wanted to know if they were rotated. He said that they were rotated "if wear indicated that they needed rotating".

I asked again and again if my tires were rotated. He answered again and again that they were rotated if wear indicated that they needed rotating. He said that the tires would have been evaluated and rotated on an "as needed" basis.

I said it had been 5,000 miles since they were rotated and that I rotate the tires on all my vehicles every 5,000 miles. I said I would wait or reschedule if needed but wanted my tires rotated. I got no where with this and left not knowing to this day if my tires were rotated. Before leaving, I even talked to the Service Manager who was in the office right in front of us and got only vague excuses.

Weird when it's a simple yes or no answer to the question, "Were my tires rotated"?
JH
gravatar
Jeff H.
Littleton, CO
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/21/2024
1
Category: Service
Very Poor Service on Simple Maintenance.
I brought my Hyundai IONIQ 5 in to Planet Hyundai to have the tires rotated at 10,000 miles. This is a complimentary service at every 5,000 miles during the first 3 years, or 36,000 miles. I was told they would need the vehicle all day, so I caught a ride the 12 miles back to my house.

An hour later, they called to say it was ready. I returned to pick it up and reviewed the paperwork before signing, which said that the tires were rotated "if needed". I told the Service Advisor that I brought this vehicle in specifically to have the tires rotated and wanted to know if they were rotated. He said that they were rotated "if wear indicated that they needed rotating".

I asked again and again if my tires were rotated. He answered again and again that they were rotated if wear indicated that they needed rotating. He said that the tires would have been evaluated and rotated on an "as needed" basis.

I said it had been 5,000 miles since they were rotated and that I rotate the tires on all my vehicles every 5,000 miles. I said I would wait or reschedule if needed but wanted my tires rotated. I got no where with this and left not knowing to this day if my tires were rotated. Before leaving, I even talked to the Service Manager who was in the office right in front of us and got only vague excuses.

Weird when it's a simple yes or no answer to the question, "Were my tires rotated"?
JK
gravatar
Justin K.
Denver, CO
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/29/2024
0
Category: Service
Would not work with them again and would caution anyone from doing so.
Would not work with them again and would caution anyone from doing so.

TLDR: Hidden markups, Gaslighting, Threats, and Lies.

Firstly, they tout that they don’t have “dealer handling fees”, which is technically true but they will increase your interest rate on the back end. You can say you don’t have upfront fees, but hidden markups make you shady and not transparent.

Secondly, we reserved a vehicle in transit, after it arrived we started talking final numbers. The numbers they were quoting weren’t adding up so I asked to speak to a manager. The manager continued to quote numbers that didn’t make sense and I told him that I didn’t feel comfortable moving forward and I would like my deposit refunded and his response was basically “too bad, your deposit is non-refundable, take what we are telling you or we are keeping your deposit”.

At this point, I attempt to contact Shawn by phone, leaving him a voicemail expressing my concerns. No response. I respond by emailing and texting to cancel my appointment for the next day. No response until the next day in the late morning. To which the only reply is if I am moving forward with the vehicle. A blatant move to only collect my non-refundable deposit and move onto the next sucker. At this point, not wanting to lose my deposit and seeing that Shawn, manager Jon, and Planet Hyundai having no interest in hearing my concerns and only wish to gaslight and collect non-refundable deposits, I tell them to reschedule my appointment for 3 weeks into the future, at the end of February. Which their only response was, if I was planning to finalize the purchase on the new appointment, not to address my concerns. And trying to tell me that he doesn’t know if they can hold the vehicle for that long, against the terms of my reservation agreement, which they so graciously reminded me of it’s non-refund-ability previously. They eventually relented and agreed to a new appointment in 3 weeks.

Over the next few days I continued to attempt to get correct numbers from them and also tell them I am considering outside financing, to which they tell me that by doing so I will forfeit some state tax incentives if I don’t go through HMF (Hyundai Motor Finance), which is just a blatant lie. After a long back and forth, they give me numbers that I know are technically wrong and HMF won’t fund, but appear acceptable and they also agreed that I would still qualify for the State Incentives with outside financing, it would just go through the state, not through them.

Three weeks pass and our appointment is coming up. I give the information they request for the meeting and everything is moving forward. I am LITERALLY driving to the dealership and 15 MINUTES before our appointment they send me text saying that I was right about the math being wrong 3 weeks ago and that the numbers he sent me were wrong.(Shocker, I know) So instead of actually looking into my concerns 3 weeks ago they IMMEDIATELY resorted to gaslighting and threats.

I went forward with purchasing the vehicle I wanted, not because I trusted any of them but because the vehicle was hard to find and they finally agreed to somewhat acceptable terms, which still included their scummy hidden markup in the interest rate.

I look forward to my opportunity to give feedback to Hyundai USA about them.
CT
gravatar
C T.
Arvada, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2023
10
Category: Service
Great experience with Planet Hyundai service dept.
I would like to share my experience with Jarrett Starr at Planet Hyundai in Golden, CO. I had to stop by without an appt, because of an issue with my keyfob. Jarrett helped me with that and also installed the anti-theft software that was available for my car, a recall item. I thought I would have to make a separate appt for that so, I was very surprised to have that taken care of. Saving me a lot of time. He was so helpful and pleasant to deal with. These days, that kind of service is unheard of. I am very happy to recommend him/them.
JS
gravatar
Jeffrey S.
Wheat Ridge, CO
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Super Easy & Efficient Service
Service was very easy to book and was done in 1/2 the projected time. Thanks it was greatly appreciated
Christian S., BDC Sales Manager from Planet Hyundai responded on 04/06/2022 07:23 AM

Thank you for the positive feedback! That's wonderful to hear, our goal is to make sure our guests have a Great experience. 

Christi Graham
Customer Care Center Manager
Planet Hyundai
303-407-0757

JC
gravatar
James C.
Westminster, CO
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
A Service Visit to the dealership
Every time we come to the dealership we are so appreciative of the people who work here and the service we receive. We will return again and again. Thank you
Christian S., BDC Sales Manager from Planet Hyundai responded on 04/05/2022 06:39 AM

Thank you for the positive feedback! That's wonderful to hear, our goal is to make sure our guests have a Great experience. I'm very glad to hear you are!

Christi Graham
Customer Care Center Manager
Planet Hyundai
303-407-0757

BG
gravatar
Barbara G.
Golden, CO
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
I mentioned that my SUV seemed to pull a bit to the right - it was an alignment issue that was corrected.
My only complaint is: The waiting room specializes in reading material that is almost totally aimed at a MALE audience, I would be willing to bet that more women than men come in for car service. There was one OLD Good Housekeeping magazine and one fashion catalogue - more suited to a Rolls Royce dealership than Hyundai,.
Christian S., BDC Sales Manager from Planet Hyundai responded on 03/29/2022 07:35 AM

Thank you for the positive feedback!  I will forward your complaint to my General Manager to see if we can get more variety in our magazines for you. Thank you for bringing that to our attention.

Christi Graham
Customer Care Center Manager
Planet Hyundai
303-407-0757

Verified Customer
Littleton, CO
2022 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
In and out
Had a warranty repair for the sun visor on my new Elantra. Dave Vazquez had me in and out in 15 minutes. Just the kind of quick repair I need for my busy schedule.
Christian S., BDC Sales Manager from Planet Hyundai responded on 03/25/2022 09:39 AM

Thank you for the positive feedback!  We strive to make sure our guests have a Great experience. I'm happy to hear Dave handled this quite quickly for you!

Christi Graham
Customer Care Center Manager
Planet Hyundai
303-407-0757

Verified Customer
2013 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Planet Hyundai
Staff is friendly
Christian S., BDC Sales Manager from Planet Hyundai responded on 03/23/2022 07:49 AM

Thank you for the positive feedback!  We strive to make sure our guests have a Great experience. 

Christi Graham
Customer Care Center Manager
Planet Hyundai
303-407-0757

VN
gravatar
Virginia N.
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Golden Hyundai
I went to another Hyundai dealership originally because of the closer location. I walked out of there after about 20 minutes and told them I am coming over this counter if you don't give me my keys back immediately. They were pushy, rude and arrogant. I waited about a week and went to the Golden Hyundai. I have purchased two brand new vehicles from there and will NEVER go to another dealership! Service is second to none, always very professional and courteous!!!!
Christian S., BDC Sales Manager from Planet Hyundai responded on 03/23/2022 07:51 AM

Thank you for the positive feedback!We appreciate your very kind words! We strive to make sure our guests have a Great experience. 

Christi Graham
Customer Care Center Manager
Planet Hyundai
303-407-0757

Verified Customer
Arvada, CO
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Great and efficient service
All's well that ends well.
Christian S., BDC Sales Manager from Planet Hyundai responded on 03/21/2022 09:45 AM

Thank you for the positive feedback!  We strive to make sure our guests have a Great experience. 

Christi Graham
Customer Care Center Manager
Planet Hyundai
303-407-0757

Employees worked with
DB
DEAN BLOCK
FW
gravatar
Frank W.
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
confident work will be done correctly
I have owned Hyundai cars since 2008. Almost always I get the vehicles serviced at Hyundai Planet.
A few times I have had to get service elsewhere....like when I drove to Alaska and had to get an oil change in Fairbanks. Once I had a coupon for Midas and took my Sante-fe in for an oil change. When I got home I found an oil leak from the drain hole. I tried to tighten the screw, but it still leaked. Took it to Planet for correction...the washer was left off...hence the leak. It is the little things that outside shops may not do correctly. Hence , I feel more confident that a repair will be done correctly at Hyundai. Also the reps (Scott and Dave) help to make for a good experience.
Christian S., BDC Sales Manager from Planet Hyundai responded on 03/08/2022 07:05 AM
Thank you for the positive feedback!  I will also give Scott and Dave your feedback,  we really appreciate your kind words!   

Christi Graham
Customer Care Center Manager
Planet Hyundai
303-407-0757
MK
gravatar
Malcolm K.
Denver, CO
2015 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
High quality quick service every time.
Best Hyundai service department that I have used. Very timely services and repairs.
Christian S., BDC Sales Manager from Planet Hyundai responded on 03/03/2022 07:40 AM

Thank you for the positive feedback and your kind words!  We strive to make sure our guests have a Great experience. 

Christi Graham
Customer Care Center Manager
Planet Hyundai
303-407-0757

 

Businesses Near You
Sheridan Auto Tech
87
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(877 Reviews)
Daves Automotive Specialist
94
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(220 Reviews)
Arvada Auto Tech
93
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(450 Reviews)
A & B Auto Repair
96
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(398 Reviews)
Colchin Automotive
96
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,384 Reviews)
Vehicle Reviews
vehicle image
2026 IONIQ 9
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1)
vehicle image
2025 Elantra
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(615)
vehicle image
2025 Elantra Hybrid
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(114)
vehicle image
2025 Elantra N
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(93)
vehicle image
2025 IONIQ 5
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(257)
vehicle image
2025 IONIQ 5 N
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(27)
vehicle image
2025 IONIQ 6
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(195)
vehicle image
2025 Kona
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(623)
vehicle image
2025 Kona Electric
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(51)
vehicle image
2025 Palisade
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(1079)
vehicle image
2025 Santa Cruz
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(414)
vehicle image
2025 Santa Fe
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(782)
vehicle image
2025 Santa Fe Hybrid
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(561)
vehicle image
2025 Sonata
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(187)
vehicle image
2025 Sonata Hybrid
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(168)
vehicle image
2025 Tucson
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(1516)
vehicle image
2025 Tucson Hybrid
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(891)
vehicle image
2025 Tucson Plug-In Hybrid
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(35)
vehicle image
2025 Venue
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(200)
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.