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Platinum Automotive

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(853 Reviews)
86
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5
Original Review
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
3
Total ReScores
3.7
ReScore Average
86
Net Promoter Score ®

Business Details

About

With over 15yrs of repair and maintenance we have the tools and knowledge to fix it right the first time. Come see what a true family owned and operated business can do for you! With over 15yrs of repair and maintenance we have the tools and knowledge to fix it right the first time. Come see what a true family owned and operated business can do for you!

Categories
Auto Maintenance, Auto Repair, Import Auto Repair
Contact
(509) 528-5115

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
8504 W Clearwater Ave Kennewick, WA 99336
Platinum Automotive's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(853 Reviews)

Verified Customer
Kennewick, WA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/16/2025
verified customerVerified Customer
9
Recent cooling problem
I thought it was a leaking hose, you found a leaking water pump. Thanks for saving my engine n keeping me from sitting on the side of tbe road.

SS
Steve S.
Richland, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/15/2025
verified customerVerified Customer
10
Excellent!
A great team!

JD
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Jen D.
Richland, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2025
verified customerVerified Customer
10
Fast and cheaper than expected!
I brought my car in for an AC repair. They got me in same day, had it done much quicker than expected, and the total cost was much cheaper than I expected. I will definitely use them again in the future!

RL
Robert L.
Richland, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2025
verified customerVerified Customer
Category: Service
Robert said they did a really good job finding the trouble, when they weren't able to find it, they didn't charge him extra and he appreciates that honesty.
Recommended

MC
Morrie C.
Kennewick, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2025
verified customerVerified Customer
10
Jeep Gremlin Fixes
The issue was fixed promptly and completed very quick

KB
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Karen B.
Kennewick, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2025
verified customerVerified Customer
9
Great Service
I am so pleased with the whole process of my repair work. From diagnosis to staying with in my budget and making me aware of future repairs. Communication was great and much appreciated!
And by the way… the ride is so quiet and smooth, thank you
Karen

JW
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JANE W.
Richland, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2025
verified customerVerified Customer
10
I trust Platinum 100% to give me information straight
I brought my son’s 1998 Honda Civic I for a safety inspection. We knew some of the issues it was having, but needed a more in-depth review. Nate and Tom were able to give us a breakdown of what was needed and in priority order so that we can plan. They evaluated our 2009 Rogue as well; we were trying to decide which vehicle to keep and fix. I completely trust Nate and Platinum Automotive and have for years. Thanks guys!

RA
Raymond A.
Washington
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2025
verified customerVerified Customer
Category: Service
Raymond said he was happy, they were super professional, they looked at his vehicle and solved the problem but didn't try to up-sell him on anything.
Recommended

PF
Pete F.
West Richland, WA
Ram Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2025
verified customerVerified Customer
10
People you can trust!
Great guys, very knowledgeable. You can trust them to evaluate your vehicles problems and repair it per the manufacturer specifications.
Pete Fournier

JB
John B.
Kennewick, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2025
verified customerVerified Customer
10
Great Car Mechanic Business
Great car mechanic business. Friendly, knowledgeable, and fast.

DH
Dean H.
Kennewick, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2025
verified customerVerified Customer
Category: Service
Dean said they were up-front with what had to be done and prices. He added that they did a great job.
Recommended

MM
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Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/03/2025
verified customerVerified Customer
10
Jeep Grand Cherokee
Very good job. Very professional. I’m glad I found you!

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Shay
Richland, WA
Ford E-350 Super Duty
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2025
verified customerVerified Customer
10
Always fair and on time!
Platnium manages our fleet over here at Mr Rooter plumbing. They always get us in quick, get the job done right the first time, and get it back to me! Can’t afford the downtime and they make sure to accommodate me always! What more could you ask for!

GT
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Gale T.
Kennewick, WA
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/20/2025
verified customerVerified Customer
2
Service to be performed was repair of steering control arms
} without my permission!

JN
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Jeffery N.
West Richland, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2025
verified customerVerified Customer
10
2005 Yukon
My Yukon had several serious issues, so I called Platinum to see if they could check it out. They found what needed repaired and had it ready the following Monday. THANK YOU
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