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Plaza Service Center Inc.

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(930 Reviews)
89
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
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ReScore Average
89
Net Promoter Score ®

Business Details

About

Plaza Service Center Inc began as the Plaza Shell gas station below the Rt. 68 overpass on Rt.5 in Wallingford, CT. The owner, Tim Clark, opened the business in 1990 and was the only employee. He was the mechanic, tow truck driver, gas pump operator, owner and operator. He purchased a 1978 Ford Wrecker to which he later added a wheel Plaza Service Center Inc began as the Plaza Shell gas station below the Rt. 68 overpass on Rt.5 in Wallingford, CT. The owner, Tim Clark, opened the business in 1990 and was the only employee. He was the mechanic, tow truck driver, gas pump operator, owner and operator. He purchased a 1978 Ford Wrecker to which he later added a wheel lift. He painted it himself and maintained it through the years in the 3-bay building.

Tim juggled the work himself until the business began to grow. He began hiring technicians, tow truck drivers, and gas pump attendants. Over the next 8 years, the business outgrew the building, and we were forced to move. In July of 1998, we moved the business down the road and into another, larger building. At that time, we changed the business name to Plaza Service Center, Inc.

TODAY
Since we opened our doors in 1990, Plaza Service Center Inc has expanded exponentially. We now have 26 employees including 1 owner/operator, 12 AAA and TRPC (Towing and Recovery Professionals of Connecticut) certified wrecker drivers, 7 NAPA, AAA, ASE, MACS (Mobile Air Conditioning Service) and Standard Motor Products certified service technicians, 4 DuPont AOQ certified body technicians, a service manager, a body shop manager, and 2 receptionists.

Plaza Cervice Center Inc now owns a fleet of 16 wreckers that are capable of vehicle towing and recovery in any situation. We tow and recover light-duty, medium-duty, heavy-duty, advanced heavy-duty, and perform air cushion recovery. We have also attained many certifications from renowned companies.
...more

Categories
Auto Repair, Oil Change, Collision Repair
Contact
(203) 269-3550

Business Hours

Mon
8:00 AM - 5:30 PM
Tue
8:00 AM - 5:30 PM
Wed
8:00 AM - 5:30 PM
Thu
8:00 AM - 5:30 PM
Fri
8:00 AM - 5:30 PM
Sat
8:00 AM - 12:00 PM
Sun
closed
* Eastern Time (Us & Canada)
12 N Plains Industrial Rd Wallingford, CT 06492-2333
Plaza Service Center Inc.'s Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(930 Reviews)

SG
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SUSAN G.
Cheshire, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2025
verified customerVerified Customer
10
Amazing! I would love lot give them a 10 star review!
Words cannot express the excellent customer service and exceptionally high quality! I love this place and highly recommend.

PM
PAUL M.
Wallingford, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2025
verified customerVerified Customer
10
Very fast, reliable& knowledgeable with very fair pricing
I have been going to and using Plaza Service for many (30+) years. Tim along with his mechanics and administrative personnel have always been courteous and responsive to my servicing needs.
His team has a tremendous base of knowledge with their diagnosing procedures. If a part needs replacing they will contact and consult with the customer to review the issue and resolution.
They are number 1 in my book!

SS
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SANDY S.
Wallingford, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2025
verified customerVerified Customer
10
Always great service every time!
I choose Plaza Service every time I have a problem they have the best mechanics in Scott is great in explaining things. I have to say I never have to worry about being taken advantage of either. I have so much confidence in them if you ever have a problem with your car, I highly recommend them to do your work.

SD
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SHANA D.
Wallingford, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2025
verified customerVerified Customer
10
Always good work
Plaza’s work is always good, and they do their best to do it timely. If they think it will take longer, they call and inform you and give an estimated timeline. Also, everyone I’ve encountered there is always courteous and kind.

JF
JAMES F.
Durham, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2025
verified customerVerified Customer
10
Routine maintenance
Oil change and tire rotation. Walked in and was greeted right away, service took my information and within a few minutes the tech brought my car in and started working. The only other issue was corrosion on the battery terminals that they took care of and cleaned up. Been here many times, always good service and a professional staff. Most reasonable prices in the area. Also, sodas and other drinks in the mini fridge are free. 👍

JS
JOE S.
Wallingford, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/16/2025
verified customerVerified Customer
10
Best Repsir Shop
I have been a customer for years and they always give you the best quality service each time. That’s why I will only use Plaza for my cars.

JC
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JOE C.
Wallingford, CT
Dodge Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2025
verified customerVerified Customer
10
Transmission issues
After the diagnosis, explained the entire situation, parts and labor costs. Scheduled to get my truck back by 6/18. Got a call telling me my truck was ready on 6/13!! The bill and itemized bill of materials was exactly what they said it would be. No surprises!!

GB
Gail B.
Wallingford, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2025
verified customerVerified Customer
10
Plaza Service L
Excellent service and staff is very good.

Verified Customer
Cheshire, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2025
verified customerVerified Customer
10
Service
Headlight needed replacement. Handled quickly and efficiently.

MP
Mike P.
Colchester, CT
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/03/2025
verified customerVerified Customer
Category: Service
Mike said it took 3 times longer than expected. It would have been nice to know that.
Recommended

Verified Customer
Wallingford, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2025
verified customerVerified Customer
10
Very Happy
Very good visit. Everyone there is always friendly, helpful.and accomodating. I feel. very confident leaving my car there.

JM
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JAMES M.
Wallingford, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/24/2025
verified customerVerified Customer
9
Fast honest trustworthy
Dropped off truck for routine oil change. I was made aware of some issues that need to be addressed. Made arrangements right away to have those resolved.

WK
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WILLIAM K.
Wallingford, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/24/2025
verified customerVerified Customer
10
Alignment
I have had issues getting my car in a factory spec alignment by tire shops. Got an appointment at Plaza the next day (they had room to squeeze me in) told them what I wanted and now it’s perfect. I’ve used them with 3 different cars for various things. I frequently recommend them to friends.

RR
Russel R.
Durham, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2025
verified customerVerified Customer
Category: Service
Russel said Tony was very helpful and walked him through the process. Everybody in the office was great. They helped him out of his vehicle because he was injured.
Recommended

SG
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SUSAN G.
Cheshire, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/13/2025
verified customerVerified Customer
10
The absolute best!
Plaza Service is the best quality customer service oriented business. They are friendly, talented and their prices are reasonable. They don’t try to get you to do service that isn’t necessary. Highly recomend!
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