Point S Tire & Auto Service

Hey Maarty, Andrew @ Precision here, I appreciate the words regarding our workmanship and professionalism, however this review concerns me for a couple of reasons. Firstly, on the 8th at the time of your first call, we were already easily booked out a week and because I can't drop all of our current work to look at vehicles right away every time the phone rings, that is why the appointment was orginally set for the 15th. Unfortunately later that week of the 8th, employee staffing and unforseen issues with larger projects (of which other customers had been waiting a bit longer) pushed my scheduling back unexpectedly. That is why I called you back the very first time and rescheduled for 21st, which I hope you know is only fair to the customers that already had vehicles here and that I would do the same thing for you if you had your vehicle in the shop already and we got behind schedule. Secondly, from the time the vehicle was dropped off (early on the 21st) to the date of completion (mid day the 28th) was 5.5 working days. That's diagnosing, ordering parts (which were 3 days out) working vehicle back into a bay and then removing/replacing part. Not to mention corroded components which broke and had to be extracted and repaired which of course is more unexpected time. I feel that is very resonable and to just say "a 3 week time frame" is not accurate. Most of our customers are long term and loyal, and we try our best to make sure everyone is taken care of as fairly as possible, please reconsider your 3 star and we hope to continue to earn your business. Thank you

The Precision Performance Team