Service? Upon arrival on property 20 minutes elapsed before I spoke with two service advisors.
I did not have an appointment when I arrived after 2pm today(8/26/19).
I could not make an appointment because no one would answer the phone.
I concluded my request for service (program a key fob) after 5 minutes.
At no time did I feel that my request would be satisfied. Especially, when the senior service advisor did not introduce himself and shake my hand.
He sat in a chair behind a desk while I provided paperwork to his coworker Caesar.
I did not try to make an appointment through the website.
I left and wrote a letter to the Smith Family in Charlotte who own the franchise. I also wrote a letter to Jeff Dyke and Sam Fuller.
Hopefully for you, these managers will realign the performance of this business.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.
I did not have an appointment when I arrived after 2pm today(8/26/19).
I could not make an appointment because no one would answer the phone.
I concluded my request for service (program a key fob) after 5 minutes.
At no time did I feel that my request would be satisfied. Especially, when the senior service advisor did not introduce himself and shake my hand.
He sat in a chair behind a desk while I provided paperwork to his coworker Caesar.
I did not try to make an appointment through the website.
I left and wrote a letter to the Smith Family in Charlotte who own the franchise. I also wrote a letter to Jeff Dyke and Sam Fuller.
Hopefully for you, these managers will realign the performance of this business.