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Prime Automotive

Average Score

4.5

(103 Reviews)

69

Schedule Appointment

Score Details

ReScore Reviews^™

ReScore

Original Review

1

Total ReScores^™

5.0

ReScore^™ Average

69

Net Promoter Score ^®

Business Details

Categories

Contact

(951) 324-1296

Closed

10200 Hole Ave # 300 Riverside, CA 92503

Prime Automotive's Reviews

4.5

(103 Reviews)

Reviews that include

Prime Automotive 20

Tire Rotation 10

Recent Reviews

IG

ISSAC G.

San Bernardino, CA

08/14/2026

Verified Customer

1

Beware of the Groupon Alignment Scam

The man that works at the front counter seems nice, but he is a scammer. First, he tried to upsell on a "camber kit", saying it would cost $150 additionally. I declined this service. He then told me it would take 1-1/2 additional hours to finish the alignment after I had already waited for 1 hour. I decided to walk back to the shop 15 minutes after that conversation and I realized the car was already parked in the front and was ready, which was strange because I was told it would take more than an hour longer. As I was checking out I noticed there was not before/after specification sheet attached to the invoice. I asked why there was no spec sheet and he said "the printer was broken". I asked if he could just take a picture of the record with a phone and send it to me. He then told me he would try and went to the back, at this point he didn't realize I was watching everything he was doing and I could see him using the alignment screen and saw him going through previous alignment records for about 5 minutes. I thought he would simply take a picture of a record but he seemingly kept going through records. When he came back he told me "the machine doesn't let me get the record", which I thought was strange since I saw him going through several records for 5 minutes. I was surprised at his response, and I realized he was being very shifty and seemed nervous. I had a feeling that the alignment was not performed at that point, and I asked if he could email me the record later, he took my email address and agreed. I had a gut feeling he was just saying that to get me out of the shop. I drove the car and it still drove exactly the same with a slight pull to the left. The next day I checked the front tie rods to see if they had been adjusted as I marked the bolts before the alignment to see how much they would be adjusted. I found that the bolts were in the exact location that I had left them, the automotive paint was still intact unbroken making a bridge between the tie rods and bolts the same way I had left it. I then knew for sure no adjustment was made to the car, and of course the front desk guy never emailed me any records or called to follow-up, it's been almost 1 week now. Be careful of these guys, if you decline their upsell be prepared to not get an alignment done as retaliation.

View all Reviews

Service Coupons and Posts

Thank you for your kind words! 😊 We believe a car deserves a little TLC, and we’re here to ensure everything runs smoothly—no piecemeal fixes! 🚗💨 We're thrilled to have you back anytime! #CustomerCare #PrimeAutomotive

We're thrilled to hear you enjoyed our comfy waiting room and speedy service! 🚗💨 We work hard to keep you informed, and it’s awesome to know you felt well taken care of. Thanks for the 10/10—our team appreciates it! 🙌 #PrimeAutomotive #CustomerCare

We're thrilled to hear your alignment experience went smoothly! 🚗💨 Here's to steering friends and family in our direction! Thank you for the trust! 🙌 #AlignmentExperts #PrimeAutomotive

Thanks for the fantastic review! We're thrilled you enjoyed our speedy service—20 minutes is almost like a pit stop! 🚗💨 We can't wait to welcome you back for your regular tune-ups! #PrimeAutomotive #QuickService

Thanks for the awesome review! 🚗💨 We like to think of ourselves as pit stops for your car—quick, efficient, and always friendly! Your time matters to us! 🙌 #PrimeAutomotive #FastService

🌟 We're thrilled you had a "Class Act" experience with Juan and our team! 🚗✨ Thanks for trusting us with your European vehicle. We're here to keep you rolling affordably—with courtesy cars to boot! 😄 #PrimeAutomotive #ForeverMechanic

We're revved up to hear you enjoyed our customer service! 🚗💨 At Prime Automotive, we believe great service is the key to smooth rides. Thanks for making our day! Stay tuned for more automotive adventures! #CustomerService #PrimeAutomotive

We’re so glad to hear you’ve had great experiences with our customer service! Helping you out is what we love most—no tools required! 😄🔧 Thank you for the kind words! #CustomerSatisfaction #PrimeAutomotive

Thanks for the love! Routine work might not be thrilling, but it keeps your ride smooth. 🚗✨ We're excited to welcome you back for more! Who knows, maybe we’ll turn your next visit into a VIP experience! #PrimeAutomotive #SmoothRides

We're thrilled to hear you've trusted us for years! 🌟 Our goal is to take the "complicated" out of car care while keeping the communication smooth and prices friendly! 🚗💰 Thanks for the kind words! #PrimeAutomotive #CarCareExperts

Thanks for the awesome review! 🚗💨 We’re thrilled you had a fast and easy experience. We're ready to give you a top-notch service every time you roll in. See you again soon! 👌 #PrimeAutomotive #CustomerSatisfaction

We’re thrilled to hear you think we’re quick on our feet! 🚗💨 Our goal is to have you in and out—faster than you can say “oil change!” Thanks for the stellar review! 🌟 #PrimeAutomotive #TimelyService

Thanks for your patience while we worked through the busy day! We're thrilled you found us worth the wait for that oil change and tire rotation. 🚗💨 We can't wait to see you again soon! #PrimeAutomotive #WorthTheWait

A last-minute oil change? No problem! 🛠️ We're thrilled Juan had you covered and that our friendly team made your visit enjoyable. 🚗✨ Thanks for choosing us, and we can’t wait to see you again! #PrimeAutomotive #CustomerCare

¡Gracias por tus palabras! Nos alegra saber que nuestro servicio y amabilidad haya dejado una huella positiva. 🚗✨ ¡Siempre listos para hacer que tu auto se sienta como nuevo! ¡Esperamos verte nuevamente! #PrimeAutomotive #ServicioExcepcional

We're always here to help, even if you forgot the appointment book! 😉 Glad we could squeeze you in! Thank you for your understanding and trust in us. Drive safe! 🚗💨 #CustomerFirst #PrimeAutomotive

Thank you for the fantastic review! 🚗✨ We’re thrilled our team made your visit a smooth ride. Exceptional service and great value? That’s our fuel! Come back anytime—your car will miss us! 😄 #PrimeAutomotive #CustomerCare

Thank you for the fantastic feedback! We're thrilled to hear you enjoyed our service. At Prime Automotive, we believe in going the extra mile—literally! 🚗💨 Can't wait to welcome you back! #PrimeService #AutoExperts

Thanks for the awesome review! 🚗💨 We're glad you enjoyed our courteous and speedy service on your first visit. We promise to keep the good vibes rolling! Come back anytime—your car will thank you! 😄 #PrimeExperience #AutoServiceExperts

We’re thrilled to hear about your smooth experience! 🚗✨ A big shout-out to Juan for being our customer service superstar! Next time you're in, let us know if you need help parallel parking—just kidding! 😄 #PrimeAutomotive #CustomerServiceExcellence

We’re thrilled to hear you loved your experience at Prime Automotive! 🚗✨ Our goal is to keep cars happy and owners even happier! Thanks for trusting us with your ride. We promise to keep making car repairs as smooth as possible! #PrimeAutomotive #CarCare

We're thrilled to hear you always have a great experience with us! 🚗💨 Quick and easy is our specialty! Thanks for trusting us to keep you moving! See you again soon! #PrimeAutomotive #YourTrustyMechanics

🚗 We're thrilled to hear that our team got you back on the road quickly and correctly! Quick fixes and happy customers—it's like a pit stop for smiles! 😄 Thank you for the kind words! #PrimeAutomotive #HappyDriving

Thank you for your glowing review! 😊 We're thrilled that our team brought smiles and cleanliness to your visit. Your recommendation means the world to us! 🚗✨ Come back anytime for more top-notch service! #PrimeAutomotive #CustomerExperience

Thank you for your fantastic review! 🚗✨ We're thrilled to hear our team hit the mark with efficiency, punctuality, and top-notch service! No waiting around here—just cruisin' to satisfaction! 😄 #PrimeAutomotive #CustomerFirst

Thanks for the awesome review! We're thrilled you found us welcoming and clear—just like a freshly polished hood! 🚗✨ Spread the word like confetti; we love seeing new faces! #PrimeAutomotive #ServiceWithASmile

We're thrilled to hear you think we're the best! 🎉 Juan loves helping out like a superhero in the garage! 🦸‍♂️ Thanks for the love—let’s keep those engines purring! 🚗💨 #PrimeAutomotive #CarHeroes

Thanks for the fantastic review! We're glad everything went perfectly with your oil change and tire rotation. Keep those tires spinning and engines purring! 🚗💨 #PrimeAutomotive #SmoothRides

Thanks for the awesome feedback! We're thrilled to hear you loved our speedy service! 🚗💨 No one likes long waits—unless we're talking about a favorite movie! See you next time! #PrimeAutomotive #FastService

We're thrilled to hear you had a solid experience with us! 🚗✨ Nothing beats friendly service and no surprise charges! We can't wait to see you again for your next oil change or tire rotation. Thanks for the shoutout! #PrimeAutomotive #HappyCars

🚗✨ Thanks for the awesome review! In and out in 40 minutes? Looks like we’re not just fast, but speedy too! We're thrilled you loved our service and can't wait to see you again. Until next time, drive happy! 🚙💨 #PrimeAutomotive #SpeedyService

Thanks for the awesome shoutout! We're thrilled to hear you enjoyed our customer service—consider us your automotive fairy godmothers! 🚗✨ Our team is always here to help, one oil change at a time. #PrimeAutomotive #QualityService

We’re thrilled to hear you had a great experience! 🚗✨ A smooth ride after brakes and an oil change? Sounds like our team nailed it! Thanks for trusting us with your car! We appreciate the kind words! 👍 #PrimeAutomotive #HappyCarHappyLife

Thanks for the awesome review! We're thrilled you found our oil change and tire rotation quick and easy. 🚗💨 Great service is our jam, and we're glad you felt it! Come back anytime for more speedy services! #PrimeAutomotive #FastAndFriendly

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